1mo
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Customer Solutions Analyst II
Bethesda or Vancouver or Waltham
$49k-$77k/yr HybridFull Time
4+ YOE4+ years in technical support or support engineering for B2B software; troubleshooting APIs, integrations, CRM syncs; proficiency with browser developer tools, HAR files, log analysis, SQL; strong written/verbal communication.
ZoomInfo, browser developer tools, HAR files, Salesforce, HubSpot, SQL, Zendesk, Salesforce Service Cloud
6d
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Customer Experience Analyst
Boston or Richmond
$65k-$88k/yr HybridFull Time
5+ YOEBS in quantitative field or equivalent, 5+ years experience (or Masters+3), strong SQL and Excel skills, experience with Tableau/Hex/Python/R, experiment design and contact center analytics experience preferred.
SQL, Microsoft Excel, Tableau, Hex, Python, R
3w
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Senior Customer Experience Analyst
Boston, Massachusetts, United States
$90k-$121k/yr HybridFull Time
3+ YOE3+ years CX/VoC or analytics experience, bachelor’s degree or equivalent, hands-on Qualtrics and experience with Salesforce/Gainsight, familiarity with APIs, Snowflake, SQL, Power BI, strong analytical and communication skills.
Qualtrics, XM Directory, Salesforce, Gainsight, Snowflake, SQL, Power BI
2w
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Analyst, Customer Solutions
Londonderry, New Hampshire, United States
OnsiteFull Time
No specific qualifications listed; company encourages applicants from diverse backgrounds and offers training and development opportunities.
1d
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Customer Experience (CX) Insights Analyst
Boston, Massachusetts, United States
$73k-$122k/yr HybridFull Time
2+ YOE2+ years experience in CX, VoC, analytics or research; university degree in quantitative/business/technical discipline; experience with NPS/OSAT, forecasting, dashboards, and executive storytelling.
NPS, OSAT, Medallia, Qualtrics, Adobe Analytics, Microsoft Excel, Microsoft PowerPoint, Power BI, Tableau
3w
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Senior Customer Success Systems Analyst (Gainsight)
Boston, Massachusetts, United States
$110k-$164k/yr HybridFull Time
3+ YOE3+ years Gainsight administration in SaaS, Gainsight Level 3, experience with rules, scorecards, CTAs, reporting; strong project management and stakeholder communication.
Gainsight, Salesforce, Gong, Outreach
1mo
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Sr Data Analyst, Customer Operations
San Francisco or Atlanta or Austin or Boston or Chicago or Dallas or Denver or Houston or Jacksonville or Los Angeles or Miami or New York City or Phoenix or Portland or Sacramento or Salt Lake City or San Diego or Seattle or Washington, D.C. or Ottawa or Toronto or Vancouver or Mexico City
$80k-$146k/yr HybridFull Time
4+ YOE4+ years in analytics/BI supporting customer-facing functions; strong SQL, Python, BI tools (Looker, Tableau); experience building retention, churn, forecasting models; statistics and experimental design; strong communication.
SQL, Looker, Tableau, Python, dbt, Forethought, Zendesk
1mo
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Senior Analyst, AML Know Your Customer
San Francisco or Philadelphia or Dallas or Salt Lake City or Phoenix or Los Angeles or Chicago or Boston or Austin or New York City or Miami or Tampa or Columbus or Atlanta or San Diego or Minneapolis or Houston or Seattle or Raleigh or Nashville or Kansas City or Charlotte or Portland
$98k-$128k/yr RemoteFull Time
4+ YOE4+ years AML/KYC experience for corporates (2 years in crypto preferred), B.A./B.S. degree, CAMS/CFCS/CFE a plus, strong analytical and communication skills, experience with Slack, Apple MacOS, and G Suite, ability to work remotely across time zones.
Slack, Apple MacOS, G Suite
3d
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Resolution Analyst
Pawtucket, Rhode Island, United States
OnsiteFull Time
2+ YOE2+ years finance/accounting-related experience, strong analytical and critical thinking, advanced Excel and reporting skills, able to research and resolve transaction issues and communicate professionally.
Excel, Cognos
1w
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Professional, Customer Orders
Raynham or West Chester or Palm Beach Gardens or Warsaw or Raritan
$132k/yr HybridFull Time
2+ YOEBachelor's degree required; 2+ years IT/product or business systems analyst experience supporting customer/order processes; ERP/CRM experience; strong communication, testing, and process optimization skills; English required.
ERP, CRM
1w
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Product Support Analyst
Boston, Massachusetts, United States
$73k-$90k/yr HybridFull Time
Benchling: Cloud platform for biotechnology research and development.
BS or M.Sc in a life science, lab/research experience, customer-facing experience, strong communication, organization, empathy, and autonomy.
Benchling, API
3w
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Operations Analyst, Operations Analyst, Customer Retention - Acton, MA (Hybrid)
Acton, Massachusetts, United States
$65k-$98k/yr HybridFull Time
3+ YOEBachelor's degree,3+ years in analytics/operations/project coordination,experience with Agile/Kanban,ability to translate data into action and lead cross-functional programs.
Microsoft Excel, Azure DevOps, Jira, SQL, Power BI, Tableau
6h
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Customer Experience Business Systems Analyst
Marlborough, Massachusetts, United States
$75k-$82k/yr HybridFull Time
3+ YOE3+ years in business systems analysis or CX/operations analytics; experience administering CX platforms, building KPI reports, workforce forecasting, schedule creation; advanced Excel; Power BI/SQL preferred.
Dialpad, PolyAI, Descartes, Salesforce, Power BI, SQL, Microsoft Excel
1mo
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Senior Systems Configuration Analyst
Boston or New York or Kansas City or Atlanta or Minneapolis or Richmond
$72k-$109k/yr OnsiteFull Time
5+ YOEPerform business application configuration, testing, analysis and troubleshooting for payments systems; coordinate with customers and internal partners; 5+ years experience preferred; bachelor's degree or equivalent experience.
Microsoft Office Applications, Local Customer Directory (LCD), Account Management Information Systems (AMI), FedLine, FedPayments Manager (FPM), Fedwire Funds and Securities, FedNow
1w
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Professional, Customer Orders
Palm Beach Gardens or Raritan or Raynham or Warsaw or West Chester
$132k/yr HybridFull Time
2+ YOEBachelor's degree required; 2-4 years in IT/product or business systems analyst supporting commercial processes; experience with ERP/CRM/order management, requirements, testing, and stakeholder engagement; Agile familiarity.
ERP, CRM, order management systems
1w
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Insurance Recovery Analyst
Norwood, Massachusetts, United States
$24-$28/hr OnsiteFull Time
4+ YOE4+ years medical claims experience; knowledge of commercial, government, workers' comp and liability claims; HIPAA compliance; Epic/Cerner/Meditech and FACS/ClaimAssists experience a plus; Excel/Word proficiency; strong communication.
Emdeon, ChangeHealthcare, EPIC, Cerner, MEDITECH, FACS (ClaimAssists), Microsoft Excel, Microsoft Word
4d
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Digital CX Analyst
Raynham, Massachusetts, United States
$79k-$128k/yr HybridFull Time
0+ YOEBachelor's degree required, 0–2 years relevant experience, analytics and CX measurement skills, proficiency with Excel and reporting, strong communication and problem-solving.
Microsoft Excel
2mo
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Client Relationship Analyst
Boston, Massachusetts, United States
$34k-$90k/yr OnsiteFull Time
Provide client support and administrative services for financial advisory teams; HS diploma required, college degree preferred; Series 7/66/63/65 licenses or willingness to obtain; strong MS Office skills.
Microsoft Office
1w
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Business Analyst
Medford, Massachusetts, United States
$90k-$120k/yr OnsiteFull Time
4+ YOE4+ years business/software usability analysis in Agile, BA/BS preferred, experience with Oracle/Postgres, SQL, BI/AI tools, strong communication, analytical and customer-orientation.
Oracle, Postgres, SQL, Business Intelligence tools, AI tools, APIs
1w
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Infrastructure Analyst
Faribault or Troy or Houston or Merrimack or Burnsville or Murfreesboro or Waukesha or Charlotte or Mayfield or Loveland or Montreal
$70k-$80k/yr OnsiteFull Time
3+ YOE3+ years infrastructure support experience with Windows and iOS, Entra ID/Office 365 administration, workstation imaging, hardware repair, ticketing/ITSM familiarity, and strong customer service skills.
M365, Entra ID, Office 365, Windows, iOS, ITSM