1mo
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Customer Solutions Analyst II
Bethesda or Vancouver or Waltham
$49k-$77k/yr HybridFull Time
4+ YOE4+ years in technical support or support engineering for B2B software; troubleshooting APIs, integrations, CRM syncs; proficiency with browser developer tools, HAR files, log analysis, SQL; strong written/verbal communication.
ZoomInfo, browser developer tools, HAR files, Salesforce, HubSpot, SQL, Zendesk, Salesforce Service Cloud
2w
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Customer Success & Operations Analyst
Denver or Chicago or Pittsburgh or Washington or Arizona or California or Connecticut or Illinois or Massachusetts or Michigan or Minnesota or Missouri or New Mexico or New York or Rhode Island or Colorado
$60k-$70k/yr HybridFull Time
2+ YOEExperience running retail or F&B operations, SaaS and ticketing familiarity, inventory and POS knowledge, Excel/Sheets and CSV comfort, strong communication, and willingness to travel 25–40%.
Zendesk, Service Cloud, Microsoft Excel, Google Sheets, CSV
2w
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Customer Service Quality Policy Analyst I
Fairfax, Virginia, United States
$70k-$80k/yr RemoteFull Time
ASM ResearchNYSE: ACN: Provides IT and healthcare services to government agencies.
3+ YOEBachelor's degree or equivalent, 3+ years contact center quality assurance experience, ability to obtain Public Trust clearance, strong analytical and communication skills, experience with quality monitoring and workforce tools.
NICE, Verint
1w
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Customer Supply Chain Analyst - Hybrid
Towson or Valley City
$62k-$100k/yr HybridFull Time
3+ YOE3+ years supply chain/customer operations experience preferred; BA/BS in supply chain or related field preferred; proficiency with Microsoft Office, SAP, Excel, Business Warehouse; strong communication and analytical skills.
Microsoft Office, SAP, Microsoft Excel, Business Warehouse
2w
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Senior Analyst, Customer Experience Analytics
Stamford or Chicago or Costa Mesa or Draper or San Francisco or Dallas or Phoenix or New York City or Boston or Cincinnati or St. Paul or Baltimore or Orlando or Alpharetta or Rapid City or Charlotte or Canton or Seattle or Bentonville
$85k-$140k/yr HybridFull Time
2+ YOEBachelor's or equivalent experience; 2+ years analytics experience (digital engagement preferred); experience with SAS, SQL, R or Python; strong communication, data storytelling, and warehouse analytics skills.
SAS, SQL, R, Python
4d
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Business Analyst
Falls Church, Virginia, United States
$65k-$80k/yr HybridFull Time
3+ YOEActive or obtainable Secret clearance, U.S. citizenship, bachelor’s degree and 3 years business analyst experience, ETMS2/CATMS experience, Microsoft Office and Outlook proficiency, strong communication and customer service.
ETMS2, CATMS, Microsoft Office, Microsoft Outlook
1mo
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Sr Data Analyst, Customer Operations
San Francisco or Atlanta or Austin or Boston or Chicago or Dallas or Denver or Houston or Jacksonville or Los Angeles or Miami or New York City or Phoenix or Portland or Sacramento or Salt Lake City or San Diego or Seattle or Washington, D.C. or Ottawa or Toronto or Vancouver or Mexico City
$80k-$146k/yr HybridFull Time
4+ YOE4+ years in analytics/BI supporting customer-facing functions; strong SQL, Python, BI tools (Looker, Tableau); experience building retention, churn, forecasting models; statistics and experimental design; strong communication.
SQL, Looker, Tableau, Python, dbt, Forethought, Zendesk
3w
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Senior Security Analyst, Customer Assurance
New York City or Seattle or Raleigh or San Francisco or Washington or London or Amsterdam
$134k-$214k/yr HybridFull Time
6+ YOE6+ years in security assurance/GRC with ownership of customer-facing security workflows; experience reviewing security contract provisions; familiarity with SOC 2, ISO 27001, NIST frameworks, PCI, GLBA, GDPR/CCPA; program design, metrics ownership, and AI-assisted workflow experience.
SOC 2, ISO 27001, NIST CSF, PCI DSS, GLBA, GDPR, CCPA, NIST 800-53
2d
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Senior IT Customer Support Analyst, Desktop Support
Arlington or Columbia or Washington or Beavercreek
OnsiteFull Time
5+ YOE5+ years enterprise desktop support experience, bachelor\u0002s or equivalent, Tier 2/3 Microsoft-based support, leadership/mentoring experience, advanced troubleshooting across Windows/Microsoft 365/macOS, networking and printing expertise.
Microsoft Windows, Microsoft 365, Microsoft Teams, macOS, VDI, SAP
3w
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Analyst - PACE Consulting
Washington, District of Columbia, United States
HybridFull Time
2+ YOEBachelor's degree required; 2+ years relevant experience in PACE, Medicare/Medicaid operations or consulting; strong quantitative and qualitative analysis, financial modeling, policy analysis, and polished written/visual communication.
PowerPoint, EHR, CMS public use files
2mo
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Analyst
Washington, District of Columbia, United States
RemoteFull Time
5+ YOEBachelor's degree; US citizenship; 5+ years relevant experience; strong MS Office; ability to travel; strong project and time management; ability to work independently or in a team; excellent communication; prior customer service experience.
Microsoft Office
1mo
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Network Development Analyst
Washington, District of Columbia, United States
$62k-$141k/yr OnsiteFull Time
Experience in targeting/network development and U.S. government all-source analysis; familiarity with high-side tools and SIGINT/HUMINT; TS/SCI with polygraph required; HS diploma/GED required; strong analytic, writing, and briefing skills.
Palantir, Analyst Notebook, DataXplorer, VOLTRON
3w
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RFP Analyst
Wellesley Hills or Hartford or Baltimore or Kansas City or Milwaukee or Nashville or Portland
$66k-$99k/yr OnsiteFull Time
Complete and customize RFP/RFI responses, collaborate with SMEs, strong written/verbal communication, time management, detail orientation, and proficiency in Microsoft Excel and Word.
Microsoft Excel, Microsoft Word, The Source, Field Talk Online
1d
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Logistics Analyst
Fairfax, Virginia, United States
$49k-$67k/yr OnsiteFull Time
2+ YOEAnalytical and problem-solving skills, strong written and verbal communication, Microsoft Office proficiency, customer-facing experience; dispatcher or similar leadership experience preferred.
Microsoft Office
2w
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Cyber Intelligence Analyst, Mid
Arlington, Virginia, United States
$62k-$141k/yr OnsiteFull Time
Experience in intelligence analysis, knowledge of the IC/Combatant Command environment and adversary cyber capabilities, ability to produce high-quality written products and briefings, TS/SCI with polygraph, bachelor's degree.
2w
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Registered Client Relationship Analyst
Bethesda, Maryland, United States
$33k-$88k/yr OnsiteFull Time
High school diploma required; active Series 7 and Series 66 (or Series 63 and 65) required; 2+ years industry experience preferred; advanced Microsoft Office skills and strong client service abilities.
Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, MSOnline, eSign, eAuthorization, Zoom
3w
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RFP Analyst
Wellesley Hills or Hartford or Baltimore or Kansas City or Milwaukee or Nashville or Portland
$66k-$99k/yr OnsiteFull Time
Prepare customized RFP/RFI responses, collaborate with SMEs, maintain RFP database, strong written/verbal communication, time management, and Microsoft Excel/Word proficiency.
Microsoft Excel, Microsoft Word
2w
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IT Analyst
Manassas or Prince William County
$71k-$125k/yr OnsiteFull Time
5+ YOEHigh school diploma/GED and 5 years of IT customer support experience; valid driver's license; experience with RecTrac, PowerApps, PowerBI, PowerAutomate, Microsoft Planner, Jira, and Microsoft Forms preferred; strong communication and mentoring skills.
RecTrac, PowerApps, PowerBI, PowerAutomate, Microsoft Planner, Jira, Microsoft Forms
2w
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Rules Analyst
Fort Meade, Maryland, United States
$97k-$162k/yr OnsiteFull Time
10+ YOEAnalyze legal and policy documents, identify compliance obligations, design controls and machine-readable rules, engage customers, and prepare reports; requires active TS/SCI w/ Poly and extensive relevant experience.
Microsoft Word, Microsoft PowerPoint, Adobe Pro, Confluence, JIRA
2w
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Product Analyst
Arlington, Virginia, United States
$116k-$136k/yr HybridFull Time
3+ YOE3+ years in product analytics/management or customer analytics; strong SQL, A/B testing, Tableau/Mode, Python or R, product ownership experience, and familiarity with AI-assisted workflows (Claude, Copilot, ChatGPT).
SQL, Tableau, Mode, Python, R, Claude, Copilot, ChatGPT
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