1mo
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Customer Solutions Analyst II
Bethesda or Vancouver or Waltham
$49k-$77k/yr HybridFull Time
4+ YOE4+ years in technical support or support engineering for B2B software; troubleshooting APIs, integrations, CRM syncs; proficiency with browser developer tools, HAR files, log analysis, SQL; strong written/verbal communication.
ZoomInfo, browser developer tools, HAR files, Salesforce, HubSpot, SQL, Zendesk, Salesforce Service Cloud
2d
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Customer Care Analyst III - Department of Transportation
Baltimore, Maryland, United States
$49k-$79k/yr OnsiteFull Time
3+ YOEHigh school diploma or GED and three years billing/collection experience; knowledge of Microsoft Word and Excel; ability to communicate, research records, and apply billing policies.
Microsoft Excel, Microsoft Word
2mo
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Customer Support Analyst macOS
Quantico, Virginia, United States
$90k-$100k/yr OnsiteFull Time
3+ YOESix years IT support focused on macOS; Top Secret with SCI eligibility; IAT-II cert; AD, VPN/Wi‑Fi; MDM (Jamf/Workspace ONE/Intune); macOS imaging/deployment; strong communication.
macOS, Apple devices, MDM (Mobile Device Management), Jamf Pro, Workspace ONE, Intune, Active Directory, VPN, Wi-Fi, System imaging, Apple Business Manager
3w
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Customer Service Quality Policy Analyst I
Fairfax, Virginia, United States
$70k-$80k/yr RemoteFull Time
ASM ResearchNYSE: ACN: Provides IT and healthcare services to government agencies.
3+ YOEBachelor's degree or equivalent, 3+ years contact center quality assurance experience, ability to obtain Public Trust clearance, strong analytical and communication skills, experience with quality monitoring and workforce tools.
NICE, Verint
2mo
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Customer Support Analyst macOS
Quantico, Virginia, United States
$90k-$100k/yr OnsiteFull Time
3+ YOEAssoc degree with 6 years IT support for macOS; TS/SCI with eligibility; IAT-II; 3–5 years macOS/Apple; MDM; AD & network config; Apple deployment; strong communication; OPSEC.
macOS, Apple devices, Jamf Pro, Workspace ONE, Intune, Active Directory, VPN, Wi-Fi, STIGs
1w
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Business Analyst
Falls Church, Virginia, United States
$65k-$80k/yr HybridFull Time
3+ YOEActive or obtainable Secret clearance, U.S. citizenship, bachelor’s degree and 3 years business analyst experience, ETMS2/CATMS experience, Microsoft Office and Outlook proficiency, strong communication and customer service.
ETMS2, CATMS, Microsoft Office, Microsoft Outlook
1mo
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Sr Data Analyst, Customer Operations
San Francisco or Atlanta or Austin or Boston or Chicago or Dallas or Denver or Houston or Jacksonville or Los Angeles or Miami or New York City or Phoenix or Portland or Sacramento or Salt Lake City or San Diego or Seattle or Washington, D.C. or Ottawa or Toronto or Vancouver or Mexico City
$80k-$146k/yr HybridFull Time
4+ YOE4+ years in analytics/BI supporting customer-facing functions; strong SQL, Python, BI tools (Looker, Tableau); experience building retention, churn, forecasting models; statistics and experimental design; strong communication.
SQL, Looker, Tableau, Python, dbt, Forethought, Zendesk
1mo
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Senior Security Analyst, Customer Assurance
New York City or Seattle or Raleigh or San Francisco or Washington or London or Amsterdam
$134k-$214k/yr HybridFull Time
6+ YOE6+ years in security assurance/GRC with ownership of customer-facing security workflows; experience reviewing security contract provisions; familiarity with SOC 2, ISO 27001, NIST frameworks, PCI, GLBA, GDPR/CCPA; program design, metrics ownership, and AI-assisted workflow experience.
SOC 2, ISO 27001, NIST CSF, PCI DSS, GLBA, GDPR, CCPA, NIST 800-53
1w
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Senior IT Customer Support Analyst, Desktop Support
Arlington or Columbia or Washington or Beavercreek
OnsiteFull Time
5+ YOE5+ years enterprise desktop support experience, bachelor\u0002s or equivalent, Tier 2/3 Microsoft-based support, leadership/mentoring experience, advanced troubleshooting across Windows/Microsoft 365/macOS, networking and printing expertise.
Microsoft Windows, Microsoft 365, Microsoft Teams, macOS, VDI, SAP
4w
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Analyst - PACE Consulting
Washington, District of Columbia, United States
HybridFull Time
2+ YOEBachelor's degree required; 2+ years relevant experience in PACE, Medicare/Medicaid operations or consulting; strong quantitative and qualitative analysis, financial modeling, policy analysis, and polished written/visual communication.
PowerPoint, EHR, CMS public use files
2mo
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Analyst
Washington, District of Columbia, United States
RemoteFull Time
5+ YOEBachelor's degree; US citizenship; 5+ years relevant experience; strong MS Office; ability to travel; strong project and time management; ability to work independently or in a team; excellent communication; prior customer service experience.
Microsoft Office
2d
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Service Desk Analyst
Columbia or Maryland
HybridFull Time
1+ YOE1+ year high-volume call center experience, experience with ticketing and telephony tools, ability to pass federal background and obtain Public Trust, HS diploma or equivalent, maintain home office with 25/5 Mbps, US residency 3 of last 5 years.
ServiceNow, ACD
1mo
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Network Development Analyst
Washington, District of Columbia, United States
$62k-$141k/yr OnsiteFull Time
Experience in targeting/network development and U.S. government all-source analysis; familiarity with high-side tools and SIGINT/HUMINT; TS/SCI with polygraph required; HS diploma/GED required; strong analytic, writing, and briefing skills.
Palantir, Analyst Notebook, DataXplorer, VOLTRON
5d
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Product Analyst
Owings Mills, Maryland, United States
$77k-$131k/yr HybridFull Time
2+ YOEBachelor's degree or equivalent and 2+ years relevant experience; experience with analytics, customer engagement, agile processes, user stories, and dashboards for digital products.
Adobe Analytics
1mo
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RFP Analyst
Wellesley Hills or Hartford or Baltimore or Kansas City or Milwaukee or Nashville or Portland
$66k-$99k/yr OnsiteFull Time
Complete and customize RFP/RFI responses, collaborate with SMEs, strong written/verbal communication, time management, detail orientation, and proficiency in Microsoft Excel and Word.
Microsoft Excel, Microsoft Word, The Source, Field Talk Online
1w
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Logistics Analyst
Fairfax, Virginia, United States
$49k-$67k/yr OnsiteFull Time
2+ YOEAnalytical and problem-solving skills, strong written and verbal communication, Microsoft Office proficiency, customer-facing experience; dispatcher or similar leadership experience preferred.
Microsoft Office
1mo
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RFP Analyst
Wellesley Hills or Hartford or Baltimore or Kansas City or Milwaukee or Nashville or Portland
$66k-$99k/yr OnsiteFull Time
Prepare customized RFP/RFI responses, collaborate with SMEs, maintain RFP database, strong written/verbal communication, time management, and Microsoft Excel/Word proficiency.
Microsoft Excel, Microsoft Word
4d
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Product Analyst
Owings Mills, Maryland, United States
$77k-$131k/yr HybridFull Time
2+ YOEBachelor's degree or equivalent and 2+ years experience; analytics and dashboard experience using Adobe Analytics; customer engagement, agile, user story and acceptance criteria development.
Adobe Analytics
3w
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Registered Client Relationship Analyst
Bethesda, Maryland, United States
$33k-$88k/yr OnsiteFull Time
High school diploma required; active Series 7 and Series 66 (or Series 63 and 65) required; 2+ years industry experience preferred; advanced Microsoft Office skills and strong client service abilities.
Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, MSOnline, eSign, eAuthorization, Zoom
4d
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Individual Life Insurance Death Claims Analyst - US HYBRID
Austin or New Orleans or Ashburn or Bellevue or Tulsa or Charleston or Detroit or Plano or Farmington Hills or Nashville or Brooklyn or Manhattan or Newark
HybridFull Time
2+ YOEHigh school diploma, 2+ years individual life insurance and full-cycle death claims experience, Microsoft Office and MS Teams proficiency, strong customer service, documentation, and multitasking skills; located within commuting distance of a DXC office and legally authorized to work in the U.S.
Microsoft Office, MS Teams
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