131 customer analyst jobs at 87 companies in Wolf Trap, VA
2mo
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Customer Solutions Analyst II
Bethesda or Vancouver or Waltham
$49k-$77k/yr HybridFull Time
4+ YOE4+ years in technical support or support engineering for B2B software; troubleshooting APIs, integrations, CRM syncs; proficiency with browser developer tools, HAR files, log analysis, SQL; strong written/verbal communication.
ZoomInfo, browser developer tools, HAR files, Salesforce, HubSpot, SQL, Zendesk, Salesforce Service Cloud
1d
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Customer Support Analyst
Stafford, Virginia, United States
$80k-$120k/yr OnsiteFull Time
6+ YOEU.S. citizenship, active Top Secret clearance with SCI eligibility, IAT-II certification such as Security+ CE, and an associate degree with 6+ years of related experience or equivalent experience.
CCNA-Security, CySA+, Security+ CE, VOIP
1d
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Customer Support Analyst
Stafford, Virginia, United States
$85k-$100k/yr OnsiteFull Time
6+ YOEAssociate degree and 6+ years of related experience, or 8+ years without a degree; US citizenship; active Top Secret clearance with SCI eligibility; and IAT-II security certification.
CCNA-Security, CySA+, Security+ CE, VOIP
1w
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Customer Care Analyst III - Department of Transportation
Baltimore, Maryland, United States
$49k-$79k/yr OnsiteFull Time
3+ YOEHigh school diploma or GED and three years billing/collection experience; knowledge of Microsoft Word and Excel; ability to communicate, research records, and apply billing policies.
Microsoft Excel, Microsoft Word
1mo
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Customer Service Quality Policy Analyst I
Fairfax, Virginia, United States
$70k-$80k/yr RemoteFull Time
ASM ResearchNYSE: ACN: Provides IT and healthcare services to government agencies.
3+ YOEBachelor's degree or equivalent, 3+ years contact center quality assurance experience, ability to obtain Public Trust clearance, strong analytical and communication skills, experience with quality monitoring and workforce tools.
NICE, Verint
3w
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Customer Supply Chain Analyst - Hybrid
Towson or Valley City
$62k-$100k/yr HybridFull Time
3+ YOE3+ years supply chain/customer operations experience preferred; BA/BS in supply chain or related field preferred; proficiency with Microsoft Office, SAP, Excel, Business Warehouse; strong communication and analytical skills.
Microsoft Office, SAP, Microsoft Excel, Business Warehouse
3w
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Business Analyst
Falls Church, Virginia, United States
$65k-$80k/yr HybridFull Time
3+ YOEActive or obtainable Secret clearance, U.S. citizenship, bachelor’s degree and 3 years business analyst experience, ETMS2/CATMS experience, Microsoft Office and Outlook proficiency, strong communication and customer service.
ETMS2, CATMS, Microsoft Office, Microsoft Outlook
2mo
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Sr Data Analyst, Customer Operations
San Francisco or Atlanta or Austin or Boston or Chicago or Dallas or Denver or Houston or Jacksonville or Los Angeles or Miami or New York City or Phoenix or Portland or Sacramento or Salt Lake City or San Diego or Seattle or Washington, D.C. or Ottawa or Toronto or Vancouver or Mexico City
$80k-$146k/yr HybridFull Time
4+ YOE4+ years in analytics/BI supporting customer-facing functions; strong SQL, Python, BI tools (Looker, Tableau); experience building retention, churn, forecasting models; statistics and experimental design; strong communication.
SQL, Looker, Tableau, Python, dbt, Forethought, Zendesk
1mo
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Senior Security Analyst, Customer Assurance
New York City or Seattle or Raleigh or San Francisco or Washington or London or Amsterdam
$134k-$214k/yr HybridFull Time
6+ YOE6+ years in security assurance/GRC with ownership of customer-facing security workflows; experience reviewing security contract provisions; familiarity with SOC 2, ISO 27001, NIST frameworks, PCI, GLBA, GDPR/CCPA; program design, metrics ownership, and AI-assisted workflow experience.
SOC 2, ISO 27001, NIST CSF, PCI DSS, GLBA, GDPR, CCPA, NIST 800-53
3w
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Senior IT Customer Support Analyst, Desktop Support
Arlington or Columbia or Washington or Beavercreek
OnsiteFull Time
5+ YOE5+ years enterprise desktop support experience, bachelor\u0002s or equivalent, Tier 2/3 Microsoft-based support, leadership/mentoring experience, advanced troubleshooting across Windows/Microsoft 365/macOS, networking and printing expertise.
Microsoft Windows, Microsoft 365, Microsoft Teams, macOS, VDI, SAP
1mo
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Analyst - PACE Consulting
Washington, District of Columbia, United States
HybridFull Time
2+ YOEBachelor's degree required; 2+ years relevant experience in PACE, Medicare/Medicaid operations or consulting; strong quantitative and qualitative analysis, financial modeling, policy analysis, and polished written/visual communication.
PowerPoint, EHR, CMS public use files
2w
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Benefits Analyst
Washington, District of Columbia, United States
$68k-$70k/yr HybridFull Time
1+ YOE1–2 years insurance or client service experience, bachelor’s degree preferred, strong verbal/written skills, Microsoft Office proficiency, ability to meet deadlines, willingness to work outside normal hours and travel as needed, must be authorized to work in the US.
Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint
2mo
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Analyst
Washington, District of Columbia, United States
RemoteFull Time
5+ YOEBachelor's degree; US citizenship; 5+ years relevant experience; strong MS Office; ability to travel; strong project and time management; ability to work independently or in a team; excellent communication; prior customer service experience.
Microsoft Office
2mo
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Network Development Analyst
Washington, District of Columbia, United States
$62k-$141k/yr OnsiteFull Time
Experience in targeting/network development and U.S. government all-source analysis; familiarity with high-side tools and SIGINT/HUMINT; TS/SCI with polygraph required; HS diploma/GED required; strong analytic, writing, and briefing skills.
Palantir, Analyst Notebook, DataXplorer, VOLTRON
1w
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Client Service Analyst
Hunt Valley, Maryland, United States
$24-$43/hr RemoteFull Time
2+ YOE2+ years account management and benefits/HSA administration experience, high school diploma/GED, intermediate Microsoft Office proficiency, strong communication and project management skills.
Microsoft Office
2w
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Product Analyst
Owings Mills, Maryland, United States
$77k-$131k/yr HybridFull Time
2+ YOEBachelor's degree or equivalent and 2+ years relevant experience; experience with analytics, customer engagement, agile processes, user stories, and dashboards for digital products.
Adobe Analytics
2w
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Logistics Analyst
Fairfax, Virginia, United States
$49k-$67k/yr OnsiteFull Time
2+ YOEAnalytical and problem-solving skills, strong written and verbal communication, Microsoft Office proficiency, customer-facing experience; dispatcher or similar leadership experience preferred.
Microsoft Office
2w
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Product Analyst
Owings Mills, Maryland, United States
$77k-$131k/yr HybridFull Time
2+ YOEBachelor's degree or equivalent and 2+ years experience; analytics and dashboard experience using Adobe Analytics; customer engagement, agile, user story and acceptance criteria development.
Adobe Analytics
6d
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Logistics Analyst
Sterling, Virginia, United States
$64k-$86k/yr OnsiteFull Time
2+ YOEBachelor's degree, 2+ years of related experience, Secret clearance, and US citizenship required; experience with sourcing, procurement, logistics, collaboration, customer support, and market research.
Artificial Intelligence (AI), cloud, cyber, software development
1d
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Program Analyst
Salt Lake City or Seattle or Phoenix or Los Angeles or San Francisco or Denver or Washington or Miami or Atlanta or Chicago or Indianapolis or New Orleans or Boston or Minneapolis or Kansas City or Albuquerque or New York City or Oklahoma City or Portland or Austin
$132k-$178k/yr OnsiteFull Time
1+ YOEOne year of specialized experience equivalent to NH-03 or GS-13, including data-driven analysis, integrated program insights, team leadership, business intelligence, and resolving competing customer priorities.
Business intelligence tools, Microsoft Word
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