41 customer analytics analyst jobs at 30 companies in Virginia
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Customer Insights & Analytics Analyst
Chesapeake, Virginia, United States
$75k-$85k/yr OnsiteFull Time
1+ YOEBachelor's degree and 1-2 years experience, strong analytics and problem solving, advanced Microsoft Excel and PowerPoint, experience with syndicated data sources and customer research.
Microsoft Excel, Microsoft PowerPoint, Microsoft Office, Nielsen, Numerator, 1010, Circana
4w
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Customer Experience Analyst
Boston or Richmond
$65k-$88k/yr HybridFull Time
5+ YOEBS in quantitative field or equivalent, 5+ years experience (or Masters+3), strong SQL and Excel skills, experience with Tableau/Hex/Python/R, experiment design and contact center analytics experience preferred.
SQL, Microsoft Excel, Tableau, Hex, Python, R
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Senior Customer Experience Operations Analyst
Charlotte or New York City or Miami or Arlington or United States
$100k-$120k/yr RemoteFull Time
3+ YOE3+ years in analytics/BI within CX or SaaS; experience with Tableau/Power BI, SQL, Salesforce, Gong; dashboard building, data transformation, and strong communication skills.
Tableau, Microsoft Power BI, SQL, Salesforce, Gong, Gainsight, Copilot, Claude
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Customer Service Quality Policy Analyst I
Fairfax, Virginia, United States
$70k-$80k/yr RemoteFull Time
ASM ResearchNYSE: ACN: Provides IT and healthcare services to government agencies.
3+ YOEBachelor's degree or equivalent, 3+ years contact center quality assurance experience, ability to obtain Public Trust clearance, strong analytical and communication skills, experience with quality monitoring and workforce tools.
NICE, Verint
1w
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Data Analyst II
Roanoke or Virginia or Tennessee or North Carolina or Blacksburg
$68k-$95k/yr HybridFull Time
2+ YOERequires 2+ years in digital analytics or technical consulting, Adobe Customer Journey Analytics experience, data analysis skills, and a bachelor's degree or equivalent. SQL, Python/R, tag management, visualization, and healthcare analytics are preferred.
Adobe Customer Journey Analytics (CJA), Freshpaint, Tealium, GA4, Heap, SQL, Python, R, Looker Studio, Tableau, Power BI, EHR, MyChart
2mo
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Senior SCRM Analyst
McLean or Arlington
OnsiteFull Time
6+ YOEActive Top Secret clearance required (TS/SCI preferred); 6+ years SCRM or related analytical experience; strong analytical judgment, executive briefing skills, and proficiency with Microsoft Excel, SQL, Python, Tableau, Power BI, or Palantir; ability to work onsite at secure customer sites in the National Capital Region.
1Exiger, Microsoft Excel, SQL, Python, Tableau, Microsoft Power BI, Palantir
2w
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Reporting Analyst
Norfolk, Virginia, United States
$62k-$65k/yr OnsiteFull Time
1+ YOEHigh school diploma or GED required; associate degree preferred. Requires 1–3 years industry experience, 3–5 years general sales, trade, or customer service experience, and advanced Excel skills.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, Microsoft Access, SQL, LARA, DIVA, MIRA
1d
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Business Performance Analyst - Customer Contact Ops Support & Tech (Associate, Mid Level, or Senior)
Richmond, Virginia, United States
HybridFull Time
Experience varies by level: 0–2, 2–5, or 5+ years. Requires analytical, communication, data-quality, and Microsoft Excel skills; bachelor's degree in a related field preferred. After-hours support rotations required.
Microsoft Excel, Power BI, Tableau, SQL, Python
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Geospatial Analyst, Mid
Alexandria or Charlottesville
$102k-$108k/yr OnsiteFull Time
3+ YOEHS diploma/GED and 3+ years using GIS for DoD GEOINT analysis and open-source intelligence collection. Requires intelligence product development, multidisciplinary teamwork, and strategic customer support; U.S. citizenship and TS/SCI clearance required.
Geographic Information Systems (GIS), ESRI ArcGIS, Google Earth, GeoMedia PRO, QGIS, Adobe Acrobat, Adobe Creative Suite, Microsoft Office Suite, Python
2w
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Distributor Sales Analyst (Remote) (NW&PB)
Arlington, Virginia, United States
$80k-$100k/yr RemoteFull Time
1.5+ YOERequires 18 months of relevant sales or analytical experience, proficiency in Microsoft Excel and PowerPoint, strong communication, customer service, data analysis, organization, and relationship-building skills.
Microsoft Excel, Microsoft PowerPoint
2d
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Resource Planning Analyst
Arizona or Mississippi or Pennsylvania or Montana or North Carolina or Louisiana or Maryland or Maine or Minnesota or Nebraska or Missouri or Colorado or North Dakota or Alabama or New York or New Jersey or New Mexico or Nevada or Ohio or South Carolina or Connecticut or Texas or District of Columbia or Florida or Rhode Island or Iowa or Arkansas or South Dakota or Idaho or Illinois or Vermont or Tennessee or Kansas or Virginia or Delaware or Washington or Utah or Wisconsin or Georgia or Indiana or West Virginia or Kentucky or Oregon or Wyoming or Michigan or Massachusetts or New Hampshire or Oklahoma
$44k-$102k/yr RemoteFull Time
2+ YOERequires 2+ years in high-volume customer service or call centers, 1+ year analyzing data, and 6+ months monitoring queues with workforce or telephony tools. Strong communication, prioritization, and problem-solving skills required.
Five9, Verint WFM, CAS, Avaya CMS, NICE, Aspect, Microsoft Teams
2w
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Account Resolution Analyst
Richmond or Spokane Valley
$43k-$71k/yr HybridFull Time
High school diploma or GED required; college degree or accounting/insurance experience preferred. Requires technology proficiency, analytical and research skills, strong communication, negotiation, organization, and customer service abilities.
Microsoft Word, Microsoft Excel, email, Web-enabled applications, database software
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Product Analyst
Arlington, Virginia, United States
$116k-$136k/yr HybridFull Time
3+ YOE3+ years in product analytics/management or customer analytics; strong SQL, A/B testing, Tableau/Mode, Python or R, product ownership experience, and familiarity with AI-assisted workflows (Claude, Copilot, ChatGPT).
SQL, Tableau, Mode, Python, R, Claude, Copilot, ChatGPT
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Logistics Analyst
Fairfax, Virginia, United States
$49k-$67k/yr OnsiteFull Time
2+ YOEAnalytical and problem-solving skills, strong written and verbal communication, Microsoft Office proficiency, customer-facing experience; dispatcher or similar leadership experience preferred.
Microsoft Office
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Business Analyst
Lynchburg, Virginia, United States
$73k-$80k/yr OnsiteFull Time
5+ YOERequires a BS or BA in a technical or business discipline or strong business experience, 5+ years of manufacturing experience, Microsoft Office proficiency, and strong analytical, communication, writing, customer service, and administrative skills.
Microsoft Office
3w
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Analyst - Treasury Management Sales
Lancaster or District of Columbia or Delaware or Maryland or New Jersey or Pennsylvania or Virginia
$22-$37/hr HybridFull Time
2+ YOEBachelor's or equivalent, 2+ years banking/sales-administration or customer service experience, Salesforce experience preferred, strong analytical, communication and organizational skills.
Salesforce
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Client Support Desk Analyst
Texas or Nevada or New Hampshire or Nebraska or North Carolina or Mississippi or Missouri or Minnesota or Maine or Louisiana or Kentucky or Kansas or Indiana or Idaho or Iowa or Georgia or Florida or Delaware or Arizona or Arkansas or Alabama or West Virginia or Wisconsin or Virginia or Utah or Tennessee or South Dakota or South Carolina or Oklahoma or Ohio
$60k-$75k/yr OnsiteFull Time
3+ YOE3-5 years experience in lending/financial services/SaaS; basic SQL, case/ticket queue experience, strong problem-solving, communication, and analytical skills.
SQL, ServiceNow
2w
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Telecom Voice Provisioning Analyst
Louisville or Chicago or Reston
$25-$36/hr HybridFull Time
5+ YOERequires 5+ years of telecommunications experience with LSR port-ins and port-outs, provisioning or service delivery expertise, strong analytical and organizational skills, and Microsoft Office proficiency. Associate degree preferred.
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Outlook, Local Service Requests (LSRs), LOA, COB, CSR, LIDB, CNAM, E911, ESPP
2d
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Senior Channel Analyst
Arizona or California or Colorado or Connecticut or Delaware or Florida or Georgia or Illinois or Indiana or Iowa or Kansas or Louisiana or Maryland or Massachusetts or Michigan or Missouri or Minnesota or New Jersey or New York or North Carolina or Ohio or Pennsylvania or South Carolina or Tennessee or Texas or Virginia or Washington or Wisconsin or West Virginia or Vermont or District of Columbia
$75k-$95k/yr RemoteFull Time
3+ YOEHigh school diploma or GED and 3–5 years in multi-channel marketing, communications, or customer outreach. Requires vendor management, analytics, dashboard, template, and compliance experience.
SendGrid, Amazon SES, Twilio, Amazon SNS, Microsoft Excel, SQL, Databricks, TCPA, FDCPA
1d
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Lead Logistics Analyst
Michigan or Indiana or Virginia or Florida or Rhode Island or Massachusetts or Washington, D.C. or New York or Bristol or Quincy or Cranston or Auburn Hills or West Lafayette or East Syracuse or Orlando or Ashburn or Grayling
$102k-$159k/yr HybridFull Time
8+ YOEBachelor's degree with 8+ years or master's degree with 6+ years in logistics, compliance, customs, and freight programs; ERP/MRP, Microsoft Office, analytical, communication, negotiation, and organizational skills required.
ERP, MRP, Oracle, Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint
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