101 customer collaboration manager jobs at 70 companies in Laurel, MD
2mo
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Customer Success Manager
Washington or California
RemoteFull Time
5+ YOE5+ years in customer success or account management; experience with municipal customers preferred; skilled in QBRs, success planning, renewal/expansion, CRM documentation, executive communication, and cross-team collaboration.
CRM
3mo
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Customer Success Manager
Bethesda, Maryland, United States
$57k-$63k/yr HybridFull Time
2+ YOEManage onboarding, engagement, and renewal for institutional subscribers; collaborate cross-functionally; analyze metrics to improve retention and growth.
Salesforce, CRM, Marketing Analytics, Microsoft Office
2w
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Senior Customer Success Manager
Tysons Corner or McLean or India
HybridFull Time
5+ YOERequires 5+ years as a B2B or SaaS Customer Success Manager, 3+ years managing $100K+ ARR, renewals, executive engagement, analytics, cross-functional collaboration, and Dynamics 365 knowledge.
SIMS, Dynamics 365, Power Platform
4d
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Customer Experience Manager
Somerville or Reston
$60k-$68k/yr HybridFull Time
1+ YOEBachelor's degree in a relevant field and 1+ year in customer support or customer-facing work. Requires strong communication, problem-solving, relationship-building, cross-functional collaboration, and customer-centric skills.
CRM, email, Salesforce, GetFeedback, API, Elasticsearch, Python
1mo
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Manager of Customer Success
Washington D.C. or Boston or Indianapolis or New York or San Francisco
HybridFull Time
8+ YOE5+ Mgmt5+ years managing customer success teams, 8+ years in localization/LSP industry, experience with AI and technical integrations, expertise in CS metrics (NRR, CSAT), strong communication and cross-functional collaboration.
Adobe Experience Manager, Webflow, Salesforce, GitHub, Google Drive
1mo
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Customer Care Manager
Columbia, Maryland, United States
OnsiteFull Time
5+ YOE3+ MgmtBachelor's in accounting/business, 5+ years accounting or customer service experience, 3 years supervisory experience, SAP experience preferred, proficiency in Microsoft Word/Excel/PowerPoint, strong organizational and international collaboration skills.
SAP, Microsoft Word, Microsoft Excel, PowerPoint
2w
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Manager, Customer Support (Remote)
Alabama or United States or West Jordan or Houston or Centreville or Texas or Carrollton or Ohio
RemoteFull Time
5+ YOE2+ MgmtRequires 5+ years in customer support, including 2+ years leading teams; strong leadership, communication, problem-solving, cross-functional collaboration, and support software experience. Bachelor's degree preferred.
Microsoft Office Suite, Salesforce, Zendesk, Jira
1mo
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Customer Communications Support Manager
Quantico, Virginia, United States
OnsiteFull Time
10+ YOE10+ MgmtTop Secret/SCI clearance, PMP and CCNP Collaboration, DoD 8570/8140 IAT Level III, 10+ years managing enterprise voice/video/unified communications in DoD/IC, bachelor’s degree in CS/IT or related.
Cisco Unified Communications Manager (CUCM), Unity Connection, SIP, H.323, MGCP, Polycom, Session Border Controller (SBC), JWICS, SIPRNet, NIPRNet, ITIL 4
2mo
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Customer Success Manager (Hybrid)
Herndon, Virginia, United States
$80k-$90k/yr HybridFull Time
3+ YOE3+ years in customer success/account management; experience managing recurring B2B relationships; strong communication and organizational skills; cross-functional collaboration.
2mo
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Customer Success Manager - Federal (D.C. Hybrid)
Washington or Virginia
$150k-$230k/yr HybridFull Time
Legion Intelligence: Secure generative AI platform for defense and enterprise workflows.
US citizen or green card holder with SECRET or TS/SCI clearance; significant CSM/AM experience in the federal space; experience with technical products; willingness to travel; strong communication and collaboration skills; understanding of machine learning concepts.
Microsoft Excel, SQL, Python
1mo
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Product Manager - Mainstreet Customer Management
McLean or New York City
$165k-$205k/yr OnsiteFull Time
3+ YOEBachelor's in a quantitative or business field (or equivalent) or 3+ years product management experience; data-driven, cross-functional collaboration, strategy development, and product delivery skills.
2mo
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Customer Journey Lead
Washington, District of Columbia, United States
$65k-$75k/yr OnsiteFull Time
3+ YOE3+ years in customer experience, insights, e‑commerce or related; experience with Gladly, Shopify or Yotpo preferred; strong analytics, reporting, and cross-functional collaboration skills; ability to manage escalations.
Gladly, Shopify, Yotpo
2mo
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Customer Communications Support Manager
Quantico, Virginia, United States
OnsiteFull Time
10+ YOE10+ MgmtTop Secret/SCI clearance, PMP, CCNP Collaboration, DoD 8570/8140 IAT Level III, bachelor\u0002s in CS/IT, 10+ years program/project management in DoD/IC, unified communications and networking expertise.
CUCM, Unity Connection, SIP, H.323, MGCP, Polycom, Cisco, Session Border Controller (SBC), JWICS, SIPRNet, NIPRNet, ITIL 4, ISO 20000-1:2018
2mo
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External Relations Manager, Customer Trust External Relations
Arlington, Virginia, United States
$116k-$160k/yr OnsiteFull Time
7+ YOE7+ years program or project management experience; using data/metrics to drive improvements; owning program strategy and delivery; cross-functional collaboration with non-tech teams; strong written and verbal communication. Product safety or external comms experience preferred.
2mo
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Customer Excellence Specialist (Arlington, US)
Arlington, Virginia, United States
OnsiteFull Time
2+ YOEBachelor's degree in engineering, information systems, business or similar; 2+ years professional experience (or master's degree); cross-functional project management, data-driven analysis, problem solving, and collaboration skills.
Microsoft Excel, Microsoft Power BI, Python, R
1mo
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Senior Staff Product Manager, All Access
Atlanta or New York City or Washington
$140k-$260k/yr HybridFull Time
8+ YOE8+ years product management experience in consumer digital or streaming products; strong strategy, roadmap, personalization and cross-functional collaboration skills; exceptional communication and customer empathy.
1mo
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Sr. Associate, Product Management - Customer Resiliency, Payments and Offers Capabilities
McLean or Richmond or Chicago or New York City
$101k-$138k/yr OnsiteFull Time
1+ YOEBachelor’s degree or military experience plus 1+ year in product management, product design, agile delivery, business analysis, data science, or software engineering. Strong collaboration and communication skills required.
Minimal Viable Product (MVP)
4d
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Technical Program Manager I
Atlanta or Boston or Scottsdale or Seattle or Sterling
HybridFull Time
Experience with enterprise environments, business analysis, requirements gathering, technical collaboration, cross-functional delivery, customer communication, analytical thinking, and complex stakeholder management.
1w
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Patents Customer Experience (CX) Specialist
Alexandria, Virginia, United States
$122k-$158k/yr OnsiteFull Time
1+ YOEOne year of specialized experience equivalent to GS-12 managing customer experience activities, designing surveys, creating dashboards, analyzing feedback, leading research projects, and collaborating with stakeholders.
USA Hire, Microsoft Excel
2mo
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Senior Product Manager, Plan Management - Arlington, VA -
Arlington, Virginia, United States
OnsiteFull Time
5+ YOEBachelor's degree required; 5+ years product management experience delivering customer-facing products; experience with entitlement/subscription systems, marketplace or CRE platforms; strong analytics, cross-functional collaboration, and communication skills.