16 customer data analyst jobs at 14 companies in Massachusetts
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Sr Data Analyst, Customer Operations
San Francisco or Atlanta or Austin or Boston or Chicago or Dallas or Denver or Houston or Jacksonville or Los Angeles or Miami or New York City or Phoenix or Portland or Sacramento or Salt Lake City or San Diego or Seattle or Washington, D.C. or Ottawa or Toronto or Vancouver or Mexico City
$80k-$146k/yr HybridFull Time
4+ YOE4+ years in analytics/BI supporting customer-facing functions; strong SQL, Python, BI tools (Looker, Tableau); experience building retention, churn, forecasting models; statistics and experimental design; strong communication.
SQL, Looker, Tableau, Python, dbt, Forethought, Zendesk
1mo
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Senior Data Intelligence Analyst - Customer Experience
San Jose or Draper or New York City or Seattle or Los Angeles County or Austin or Massachusetts or Utah or Houston or Florida or North Carolina or United States
$108k-$152k/yr RemoteFull Time
Expertise with SQL and modern data warehouses/BI, building dashboards and analytics, applying AI/LLM techniques to CX problems, translating analysis to nontechnical stakeholders, partnering cross-functionally to drive execution.
SQL, AI, LLM
1w
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Customer Experience Analyst
Boston or Richmond
$65k-$88k/yr HybridFull Time
5+ YOEBS in quantitative field or equivalent, 5+ years experience (or Masters+3), strong SQL and Excel skills, experience with Tableau/Hex/Python/R, experiment design and contact center analytics experience preferred.
SQL, Microsoft Excel, Tableau, Hex, Python, R
1w
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Customer Experience Analyst
Boston or Richmond
$65k-$88k/yr HybridFull Time
5+ YOE5+ years experience (or Masters+3), BS in quantitative field or equivalent, strong SQL and Excel skills, experience with Tableau/Hex/Python/R, experiment design experience, excellent communication.
SQL, Microsoft Excel, Tableau, Hex, Python, R
3w
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Senior Customer Experience Analyst
Boston, Massachusetts, United States
$90k-$121k/yr HybridFull Time
3+ YOE3+ years CX/VoC or analytics experience, bachelor’s degree or equivalent, hands-on Qualtrics and experience with Salesforce/Gainsight, familiarity with APIs, Snowflake, SQL, Power BI, strong analytical and communication skills.
Qualtrics, XM Directory, Salesforce, Gainsight, Snowflake, SQL, Power BI
1mo
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Senior Business Analyst, Data Integration, CoStar Debt Solutions
Boston, Massachusetts, United States
$100k-$148k/yr OnsiteFull Time
7+ YOE7+ years building and operating production API integrations (REST, GraphQL, webhooks, OAuth, ETL); customer-facing integration experience; scripting in Python or Node; bachelor's degree required.
REST, GraphQL, webhooks, OAuth, ETL, Python, Node, FIS, CoStar, Intex, Yardi, MRI, API
3d
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Customer Experience (CX) Insights Analyst
Boston, Massachusetts, United States
$73k-$122k/yr HybridFull Time
2+ YOE2+ years experience in CX, VoC, analytics or research; university degree in quantitative/business/technical discipline; experience with NPS/OSAT, forecasting, dashboards, and executive storytelling.
NPS, OSAT, Medallia, Qualtrics, Adobe Analytics, Microsoft Excel, Microsoft PowerPoint, Power BI, Tableau
1mo
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Senior Business Analyst, Data Integration, CoStar Debt Solutions
Boston, Massachusetts, United States
$100k-$148k/yr OnsiteFull Time
7+ YOE7+ years building and operating production API integrations (REST, GraphQL, webhooks, OAuth, ETL); customer-facing API management; scripting in Python or Node; bachelor’s degree required.
API, REST, GraphQL, webhooks, OAuth, ETL, Python, Node, FIS, CoStar, Intex, Yardi, MRI, LLM
2w
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Business Analyst
Medford, Massachusetts, United States
$90k-$120k/yr OnsiteFull Time
4+ YOE4+ years business/software usability analysis in Agile, BA/BS preferred, experience with Oracle/Postgres, SQL, BI/AI tools, strong communication, analytical and customer-orientation.
Oracle, Postgres, SQL, Business Intelligence tools, AI tools, APIs
1mo
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Customer Program Management Analyst (Remote Employee US, NH, US)
North America or United States or Massachusetts or Pennsylvania or Minnesota or Texas or Arizona or Oregon or California or New Hampshire
$61k-$81k/yr RemoteFull Time
2+ YOE2+ years relevant experience, bachelor's degree preferred or equivalent, knowledge of manufacturing/supply chain, strong customer communication, data entry and reporting skills, proficiency with Access, Excel, Word and PowerPoint.
Microsoft Access, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, EDI
1d
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Implementation Analyst
New York City or Boston
HybridFull Time
0+ YOEBachelor's degree, 0–2 years experience, strong Excel and data skills, interest in private markets, SQL or API exposure a plus, excellent communication and analytical ability.
Microsoft Excel, SQL, APIs
3w
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Operations Analyst, Operations Analyst, Customer Retention - Acton, MA (Hybrid)
Acton, Massachusetts, United States
$65k-$98k/yr HybridFull Time
3+ YOEBachelor's degree,3+ years in analytics/operations/project coordination,experience with Agile/Kanban,ability to translate data into action and lead cross-functional programs.
Microsoft Excel, Azure DevOps, Jira, SQL, Power BI, Tableau
20h
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Trade Compliance Analyst
Nebraska or Arizona or Colorado or Florida or Georgia or Idaho or Illinois or Iowa or Kentucky or Massachusetts or Nevada or New Hampshire or New Jersey or North Dakota or Alabama or Arkansas or Indiana or Kansas or Louisiana or Mississippi or Montana or New Mexico or Ohio or Pennsylvania or Rhode Island or South Dakota or Tennessee or Texas or Utah or West Virginia or Wyoming
RemoteFull Time
Experience with U.S. customs compliance, import audits, HTS classification, customs brokers, Post Summary Corrections, advanced spreadsheets, data analysis, reporting, dashboards, and automation.
CBP Form 7501, Post Summary Corrections (PSCs), HTS, Sections 301, Sections 232
1w
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Water Systems Analyst
Somerville, Massachusetts, United States
$1k/wk OnsiteFull Time
3+ YOEAssociate's degree preferred; minimum 3 years related accounting/bookkeeping experience; strong records management, data processing, customer service, and office software skills.
Waterscope, Dictaphone
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Sr Project Management Analyst
Washington or South Carolina or Tennessee or Florida or New Hampshire or New Jersey or Alabama or Georgia or New York or Vermont or Illinois or North Carolina or Virginia or Kentucky or Ohio or West Virginia or Maine or Maryland or Pennsylvania or Massachusetts or Connecticut or Rhode Island or Delaware
$105k-$120k/yr RemoteFull Time
5+ YOE5+ years experience in quality/service/deployment/engineering or related fields; U.S. citizenship and legal authorization to work in the U.S.; ability to obtain government security clearance; CompTIA Security+ required within 6 months; bachelor’s degree OR 5+ years relevant experience; strong data analysis, RCA, and customer-facing skills.
Google Suite, Microsoft, P25 Trunking Network Systems, WAVE VoIP, Motorola Technical Notification (MTN), PLAN-X
1mo
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Oracle Utilities Customer Cloud Service (CCS) Conversion Integration Architect (SAP)
St. Petersburg or Cleveland or California or Colorado or District of Columbia or Illinois or Maine or Maryland or Massachusetts or Minnesota or New York or New Jersey or Virginia or Washington
$80k-$266k/yr HybridFull Time
5+ YOE5+ years experience on Oracle Cloud CCS data conversion from SAP, SAP IS-U / S/4HANA data knowledge, mapping leadership, ability to lead mapping analysts and developers, bachelor's degree or equivalent experience.
Oracle Cloud CCS, Oracle Utilities Customer Cloud Service (CCS), SAP, SAP IS-U, S/4HANA, CC&B, C2M, Gen AI
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