493 customer education jobs at 194 companies in Massachusetts
6d
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Customer Education Lead
Cambridge, Massachusetts, United States
$160k/yr HybridFull Time
3+ YOE3+ years in product management, product marketing, customer education, or SaaS customer-facing roles; launch, enablement, activation, content, facilitation, and data-driven decision-making experience required.
Mixpanel, Looker
1mo
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Customer Education & Content Manager
New York City or United States or Boston or San Francisco
HybridFull Time
3+ YOE3+ years in SaaS content/education/enablement; experience launching customer education and certification programs; strong scripting, on-camera, and cross-functional collaboration skills; LMS and screen-recording tool experience.
Loom, Camtasia, ScreenFlow, Skilljar, Gainsight CE, Northpass, Docebo, Comply AI
1mo
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Senior Manager, Customer Education & Enablement
Waltham, Massachusetts, United States
$130k-$160k/yr HybridFull Time
Experience building and scaling customer education and enablement programs for SaaS, familiarity with Allego and enablement/learning technologies, strong instructional design and program management, and excellent written and verbal communication.
Allego
2mo
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Customer Success Manager - Education
Foxborough, Massachusetts, United States
$70k-$80k/yr OnsiteFull Time
Experience in customer success or account management; strong communication and organizational skills; CRM, scheduling or registration software experience; ability to manage priorities, coordinate logistics, and support educators; hybrid capability with occasional travel.
CRM, ticketing
1mo
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Adult Education Coordinator
Boylston, Massachusetts, United States
$20-$22/hr OnsiteFull Time
1+ YOEHigh school diploma or equivalent, 1+ year administrative or customer service experience, proficiency with Microsoft Office, Google suite and CRM, data tracking and reporting, strong organization and communication skills.
Microsoft Office, Google suite, CRM
2w
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Education Finance Specialist - Financial Aid
Austin or Texas or California or Connecticut or District of Columbia or Massachusetts or North Dakota or New York or Ohio or Oregon or Washington or Wyoming or United States
RemoteFull Time
1+ YOEProvide financial aid counseling and determine student aid eligibility; requires strong analytical, customer service, and Excel/Word/Outlook skills; bachelor\u0002s degree or 1-2 years related experience.
Microsoft Outlook, Microsoft Word, Microsoft Excel
2w
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Education Finance Specialist - Financial Aid
Austin or California or Connecticut or District of Columbia or Massachusetts or North Dakota or New York or Ohio or Oregon or Washington or Wyoming or United States
OnsiteFull Time
1+ YOEBachelor's degree or 1-2 years related experience; strong math, analytical and customer service skills; working knowledge of Microsoft Outlook, Word, and Excel; knowledge of federal/state financial aid policies.
Microsoft Outlook, Microsoft Word, Microsoft Excel
1mo
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Customer Success Manager - Global Public Sector (State, Local Government and Education)
Chicago or Washington or Atlanta or Indianapolis or Boston or Seattle or California or New York or United States
$123k-$186k/yr HybridFull Time
3+ YOE3+ years relevant Customer Success or SaaS experience; deep Salesforce Service Cloud expertise (3-4 years); strong consulting, stakeholder management, and communication skills; AI literacy and prompt-engineering basics; preferred Salesforce certifications.
Salesforce, Salesforce Service Cloud, Omni-Channel, Service Cloud Voice, Digital Engagement, Field Service Lightning, Journey Builder, Commerce Promotions, Data Cloud, Einstein AI for Service
1mo
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Customer Success Specialist
United States or New York City or Atlanta or Alabama or Louisiana or South Carolina or Tennessee or Arkansas or New Hampshire or Massachusetts or Minnesota
$60k-$65k/yr OnsiteFull Time
1+ YOEBachelor's degree and 1+ years in an education-related field; strong project management, communication, and presentation skills; Microsoft Office proficiency; travel for on-site visits required; experience with educational technology preferred.
Microsoft Office, Tutor.com
1mo
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Customer Solutions Specialist (Second Shift)
Chalfont or District of Columbia or Delaware or Georgia or Massachusetts or Maryland or North Carolina or New Jersey or Ohio or Pennsylvania or South Carolina or Utah or Virginia or United States
RemoteFull Time
Exceptional communication skills; experience supporting customers across chat, email, phone, and social; familiarity with marketing technologies; ability to educate and troubleshoot for small business customers.
Slack, Google Meet, Confluence, JIRA
1mo
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Customer Success Manager, West
Cambridge or Oregon or Idaho or Nevada
$95k-$110k/yr RemoteFull Time
5+ YOE5+ years customer success experience in education/edtech or school-based mental health preferred; 2+ years working in or around K-12; strong project management, communication, and stakeholder relationship skills; clinical license is a plus.
Google Sheets, Google Slides, Salesforce, Zoom, Asana
1w
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Customer Service Representative (Part-Time)
Somerville, Massachusetts, United States
$24/hr OnsitePart Time
Strong communication skills and ability to handle varied customer situations. High school education required; retail or counter sales experience and a two- or four-year degree preferred.
1w
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Commercial Education Specialist – Spine
Raynham, Massachusetts, United States
$94k-$152k/yr HybridFull Time
3+ YOEBachelor's degree, spine-related medical device experience, operating room credibility, surgeon and hospital customer support experience, strong presentation skills, and willingness to travel up to 25%.
AI, VR/AR
4h
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Customer Service Rep(03185) - 124 Main Street
Medway, Massachusetts, United States
OnsiteFull Time, Part Time
Seeking qualified customer service representatives with personality and people skills; no specific experience or education requirements are stated.
5d
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Lead Customer Service Representative
Salt Lake City or Seattle or Phoenix or Los Angeles or San Francisco or Denver or Washington or Miami or Atlanta or Chicago or Indianapolis or New Orleans or Boston or Minneapolis or Kansas City or Albuquerque or New York City or Oklahoma City or Portland or Austin
$64k-$83k/yr FieldTemporary
1+ YOEOne year of specialized experience equivalent to GS-09, including team oversight, work-product review, financial-document analysis, and program data reporting; or qualifying graduate education in a related field.
USA Hire, USAJOBS
1w
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Customer Success Manager - RethinkBH
Chicago or Alabama or Arizona or Connecticut or Florida or Georgia or Illinois or Indiana or Kentucky or Louisiana or Massachusetts or Maryland or Michigan or Missouri or North Carolina or New Hampshire or New Jersey or Nevada or Ohio or Pennsylvania or Texas or Virginia or Washington or Wisconsin
RemoteFull Time
Bachelor's degree in psychology, education, or related field; customer relationship and communication skills; Microsoft Office proficiency; behavioral health, ABA, autism, SaaS, and Salesforce experience preferred.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Office, Salesforce, GoToMeeting
1d
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Customer Service Representative
Waltham, Massachusetts, United States
$24-$25/hr OnsiteFull Time
No specific education required; 3–6 months training or experience preferred. Requires safety and task training, cleaning equipment knowledge, communication skills, and ability to lift up to 35 pounds.
forklift
1w
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Head of Customer & Field Learning
Burlington, Massachusetts, United States
OnsiteFull Time
Experience in customer education, learning design, enablement, adoption, instructional design, or performance improvement, with AI, measurement, communication, and cross-functional influence skills.
AI, conversational AI, prompt engineering, workflow automation
1mo
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Strategic Account Executive, Education (Remote)
Boston or United States
$120k-$150k/yr HybridFull Time
5+ YOE5+ years of enterprise sales experience selling to Fortune 1000 leadership; experience in Education procurement; proficiency with G-Suite and Salesforce.com; ability to travel ~25%; account planning and customer-facing presentation skills.
G-Suite, Salesforce.com
6d
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Senior Consultant, Customer Business Unit Program Mgmt 1
Richardson or Massachusetts or Pennsylvania or Minnesota or Texas or Arizona or Oregon or California or North America
HybridFull Time
9+ YOEBachelor's degree or equivalent education and experience; 9+ years of relevant experience. Requires program management, customer relations, financial, commercial, analytics, leadership, and Microsoft Office skills.
Microsoft Office, Google Workplace
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