77 customer engagement manager jobs at 66 companies in Bourne, MA
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Customer Engagement Manager
Atlanta or Boston or Illinois or New York or Raleigh or Texas or United States or Virginia or San Francisco or Bengaluru
RemoteFull Time
6+ YOE6+ years customer-facing experience in enterprise customer success or implementation; proven renewal and expansion track record; executive communication; technical aptitude with APIs, LLMs/OCR/AI; SDLC familiarity; leadership and mentoring experience.
AI Hub, API, LLMs, OCR, AI/ML, SDLC
2mo
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Customer Engagement Manager FMS
Norton, Massachusetts, United States
$60k-$75k/yr OnsiteFull Time
2+ YOESales and account management, negotiation, and leasing knowledge; 2+ years experience in customer service and selling to customers; Bachelor’s degree or equivalent.
CRM, Sales Process, Leasing
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Customer Engagement Manager FMS
Norton, Massachusetts, United States
$60k-$75k/yr FieldFull Time
2+ YOEManage assigned accounts, meet sales quotas, develop customer relationships, bachelor's degree or equivalent, 2+ years customer service and sales experience, frequent travel.
CRM
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Engagement Manager, Strategic
New York City or San Francisco or Boston or London or Singapore
$110k-$180k/yr OnsiteFull Time
6+ YOERequires 6+ years serving enterprise customers in customer success, account management, or consulting; complex engagement ownership, executive communication, analytics, project management, mentoring, and search or marketing experience.
ChatGPT, Perplexity, Google AI Mode
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Lead, Customer Engagement
Dublin or New York City or Los Angeles or Boston
$97k-$146k/yr HybridFull Time
5+ YOEBachelor's degree and 5–7 years of retail, advertising, or marketing experience. Requires Excel, Word, PowerPoint, and Acrobat skills, project coordination, communication, research, analysis, and time management.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Adobe Acrobat
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Customer Support & Social Engagement Specialist
Boston, Massachusetts, United States
HybridFull Time
1+ YOEBachelor's degree required; 1-2 years community management, social care, or customer support experience preferred. Strong written communication, judgment for escalation, attention to detail, and ability to follow tagging/workflow processes.
HubSpot, Sprinklr, Spotify, Instagram, TikTok, YouTube, Facebook, LinkedIn, Threads, Zendesk, Kustomer, Sprout, Brandwatch, Help Scout
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Customer Engagement Manager, Meal Programs (Remote)
Boston or United States
$95k-$130k/yr HybridFull Time
5+ YOE5+ years in consultative sales/account management in B2B/SaaS/marketplace; proven retention track record; Salesforce experience; strong relationship-building, organization, and data-informed skills; willingness to travel ~25%.
Salesforce
3mo
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Oliver Wyman – Customer Innovation & Growth – Payments Practice – Associate/Engagement Manager
New York or Boston or Washington or San Francisco or Toronto
$190k-$240k/yr HybridFull Time
Experience in payments consulting; leads projects and teams; strong communication and client relationship skills; US work authorization required.
3mo
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Oliver Wyman – Customer Innovation & Growth – Payments Practice – Associate/Engagement Manager
New York or Boston or Washington or San Francisco or Toronto
$190k-$240k/yr HybridFull Time
Unrestricted US work authorization; hybrid work; 190k-240k base; US-based office locations.
2mo
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Customer Success Manager
Foxborough, Massachusetts, United States
$70k-$80k/yr OnsiteFull Time
Manage client portfolios, onboard and engage clients, coordinate scheduling/logistics, maintain CRM and ticketing data, monitor account health, and communicate proactively. Experience in customer success, education, or related fields preferred.
CRM
3w
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Attorney-Customer Success Manager Large Law Accounts (Legal Tech)
Boston, Massachusetts, United States
$72k-$119k/yr RemoteFull Time
JD required; experience with law firms or legal tech, customer success or account management background, familiarity with legal workflows and AI, skilled in stakeholder engagement and change management.
Salesforce, Gong, Seismic, Tableau
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Principal Customer Solutions Manager, Healthcare & Life Sciences
Boston or New York or Herndon
$183k-$272k/yr OnsiteFull Time
15+ YOE15+ years leading large-scale IT or technical programs, Bachelor's in STEM, cloud transformation (migrations, modernization, AI/ML) experience, 10+ years customer-facing engagement, strong executive communication skills.
AWS, AWS services, AI/ML, GenAI
1d
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Customer Lifecycle & CRM Manager
Cumberland, Rhode Island, United States
OnsiteFull Time
Experience leading CRM, lifecycle marketing, retention, or customer engagement programs, with expertise in segmentation, journey design, personalization, automation, data analysis, stakeholder management, and cross-functional collaboration.
1mo
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Customer Service Manager
East Providence, Rhode Island, United States
OnsiteFull Time
1+ YOE1+ Mgmt1-3 years supervisory experience (retail grocery preferred); responsible for front end, online pickup, and cash office operations; hiring, training, labor relations, budget oversight, compliance, and community engagement. Bachelor's preferred.
5d
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Senior Strategic Engagement Lead, Life Sciences
Boston or United States
$150k-$180k/yr RemoteFull Time
10+ YOE10+ years in healthcare technology and customer-facing roles, with strategic program management, complex account ownership, healthcare data or life sciences experience, and strong relationship-building and communication skills.
AI
2mo
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Director, Customer Experience & Scaled Success
Boston, Massachusetts, United States
$116k-$215k/yr HybridFull Time
8+ YOE8-10+ years in Customer Success/Experience, lifecycle programs, and scalable engagement systems; strong cross-functional leadership and data-driven mindset.
4w
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Product Manager
Mansfield, Massachusetts, United States
$90k-$120k/yr OnsiteFull Time
5+ YOEBachelor's in a technical discipline,5+ years product management in enterprise SaaS/cloud or data-intensive apps,experience with APIs,data connectors,platform capabilities,customer engagement,and using AI in the product lifecycle.
elluminate, APIs
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Technical Delivery Lead - Customer Engagement Solutions, Google Cloud
Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$80k-$266k/yr HybridFull Time
7+ YOERequires 7+ years in client-facing technology roles, 5+ years delivering Google Cloud solutions, technical leadership, CCaaS and conversational AI expertise, and a bachelor's degree or equivalent experience.
Google Cloud Platform, Gemini Enterprise for Customer Experience (GECX), Commerce Agents, CX Agent Studio, Agent Assist, Customer Experience Insights, Contact Center AI (CCAI), Salesforce, ServiceNow, Gemini Enterprise Agent Platform, Agent Development Kit (ADK), Retrieval-Augmented Generation (RAG), A2A, Model Context Protocol (MCP), BigQuery, Vertex AI, Looker, Customer 360, CDP, Google Kubernetes Engine (GKE), CI/CD, Google Security Operations, Gemini Enterprise for Workspace, Genesys, NICE, Amazon Connect, IVR
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Senior Product Manager, Integrations
Boston or San Francisco or New York
$175k-$225k/yr HybridFull Time
5+ YOE5+ years product management experience with integrations/APIs, experience with CRMs/ticketing/commerce systems, REST/GraphQL/webhooks/OAuth knowledge, strong customer engagement and PRD skills.
Salesforce, HubSpot, Zendesk, ServiceNow, Freshdesk, Confluence, Notion, Guru, Shopify, Stripe, Okta, Auth0, REST, GraphQL, webhooks, OAuth
2mo
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Product Manager
New York City or Boston
$125k-$165k/yr OnsiteFull Time
3+ YOE3+ years building/shipping software products; experience with enterprise or mission-critical systems; technical fluency with data systems and APIs; excellent communication; willingness to engage government/military customers and travel.
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