46 customer experience analyst jobs at 38 companies in Phoenix, AZ
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Customer Experience Analyst I COD183
São Paulo or Phoenix or United Kingdom or Joinville
HybridFull Time, Contract
JEM Systems: N/A
Advanced or fluent English, excellent written and verbal communication, analytical and organizational skills, attention to detail, proactive follow-up, and ability to manage multiple customer requests.
PulteGroupNYSE: PHM: Constructs residential homes and provides mortgage financing services.
2+ YOEHigh school diploma or GED required; university degree or equivalent experience and 2–4 years of relevant experience typically required. Analyzes CX systems, manages defects, tests applications, and provides tier-three support.
Sigma AlimentosMexican Stock Exchange: ALFAA: Global food producing fresh and refrigerated food products.
3+ YOEBachelor's or equivalent experience, 3 years related experience, 1 year syndicated data/CPG experience; analytical skills, Microsoft Office proficiency, SQL/Access, SAP experience.
SAP, SQL, ACCESS, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, IRI, Nielsen, Spectra, NPD
Tata Consultancy ServicesNational Stock Exchange of India: TCS: Global provider of IT services, consulting, and business solutions.
2+ YOE2+ years as BA/IAM/CIAM analyst; knowledge of CIAM concepts (SSO, MFA, OAuth2, OIDC, SAML); experience documenting requirements, flows, user stories and acceptance criteria; Agile experience and strong stakeholder communication.
Western Alliance BankNYSE: WAL: National commercial bank providing specialized financial and business solutions.
2+ YOERequires 2+ years in BSA/AML or financial crimes, high school diploma, banking and compliance knowledge, AML risk expertise, entity documentation knowledge, and intermediate communication skills.
San Francisco or Atlanta or Austin or Boston or Chicago or Dallas or Denver or Houston or Jacksonville or Los Angeles or Miami or New York City or Phoenix or Portland or Sacramento or Salt Lake City or San Diego or Seattle or Washington, D.C. or Ottawa or Toronto or Vancouver or Mexico City
$80k-$146k/yrHybridFull Time
Scribd: Subscription-based digital library for e-books, audiobooks, and documents.
4+ YOE4+ years in analytics/BI supporting customer-facing functions; strong SQL, Python, BI tools (Looker, Tableau); experience building retention, churn, forecasting models; statistics and experimental design; strong communication.
PHX - IT Customer Solutions Analyst (CHRIS_155436-28948)
Tempe, Arizona, United States
$93k-$124k/yrOnsiteFull Time
DHL GroupXetra: DHL: Global provider of logistics and postal services.
2+ YOEBachelor's with 2 years experience or Master's in CS, Information Systems, or Engineering; knowledge of EDI/API; SQL querying; SDLC; data analytics; strong communication.
San Francisco or Philadelphia or Dallas or Salt Lake City or Phoenix or Los Angeles or Chicago or Boston or Austin or New York City or Miami or Tampa or Columbus or Atlanta or San Diego or Minneapolis or Houston or Seattle or Raleigh or Nashville or Kansas City or Charlotte or Portland
$98k-$128k/yrRemoteFull Time
CircleNYSE: CRCL: Digital currency issuer and blockchain financial infrastructure provider.
4+ YOE4+ years AML/KYC experience for corporates (2 years in crypto preferred), B.A./B.S. degree, CAMS/CFCS/CFE a plus, strong analytical and communication skills, experience with Slack, Apple MacOS, and G Suite, ability to work remotely across time zones.
American ExpressNYSE: AXP: Global financial services and credit card payment network.
3+ YOERequires a bachelor's degree, 3+ years in governance, project or product management, and 2+ years in compliance, financial crimes, risk, audit, or regulatory work; Microsoft Office experience required.
Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
CognizantNASDAQ: CTSH: Provides IT consulting and technology services to global enterprises.
2+ YOE2–3 years contact center quality/QA experience, high school graduate or equivalent (Bachelors preferred), strong QA, calibration, analytical and communication skills, proficiency with Google Suite and CRM platforms.
Google Sheets, Google Slides, Google Docs, Google Drive
Ministry Brands: Provides management software and screening services for religious organizations.
1+ YOE1+ year customer support or database experience; knowledge of SQL/SQL Server, Zendesk, DataDivers; basic understanding of U.S. court system; strong written and verbal communication; high school diploma, associate preferred.
RevSpring: Provides patient engagement and payment solutions for healthcare providers.
2+ YOEProvide client-facing account support, manage projects and change requests, use CRM and web tools, communicate with cross-functional teams; 2+ years customer service experience and bachelor's degree or equivalent.
Goodwill of Central and Northern Arizona: Operates thrift retail stores and provides career development services.
1+ YOEBachelor's in IT/IS/Business or equivalent, 1+ years IT/systems analyst experience, 2-3 years supporting Microsoft Dynamics 365 Customer Engagement, experience with Dataverse, Power Platform, Azure, SharePoint, system configuration, troubleshooting, data management, valid driver's license, background/drug screen and fingerprint clearance required.
Microsoft Dynamics 365 Customer Engagement, Dataverse, Power Platform, Azure, Microsoft SharePoint
3+ YOERequires 3+ years of finance or brokerage experience, strong customer service and communication skills, complex-problem solving, organization, attention to detail, and ability to manage competing priorities.
NICE, Microsoft Dynamics, BETA, Clientworks, Microsoft Excel, Corporate Action Tool
Hotel Security Services(HSS) IT Business Analyst - Hybrid AZ
Phoenix or Arizona
HybridFull Time
BWH Hotels: Global hospitality network managing diverse hotel brands worldwide.
2+ YOE2+ years IT/business analyst experience, networking and security knowledge, remote technical support, vendor management, strong communication and customer service, Microsoft Office proficiency.
Microsoft Office Suite, TCP/IP, 802.11x, PCI, patch management tools, Hotel Property Management systems
Cleveland or Columbus or New York City or Scottsdale
RemoteFull Time
Flexjet: Private jet provider offering fractional ownership and charter services.
1+ YOE1–4 years experience in aviation, sustainability, data/analytics, or customer support; proficiency with Microsoft Excel and PowerPoint; strong attention to detail, communication, and ability to manage multiple tasks in a remote team.
Microsoft Excel, Microsoft PowerPoint, Microsoft 365, VBA
All Lines Technology: Provides managed IT, cybersecurity, and cloud infrastructure solutions.
3+ YOE3+ years IT support experience, strong Windows/VMware/SQL skills, proficiency with Microsoft Office, troubleshooting and customer-service abilities, authorized to work in the U.S.
Windows 10, Windows 11, VMware, Microsoft SQL Server, Microsoft IIS, Rockwell FactoryTalk, Microsoft Outlook, Microsoft Excel, Microsoft Word, SAN
Customer Due Diligence & Referral Management Senior Analyst – AML Compliance
Tempe, Arizona, United States
$74k-$123k/yrOnsiteFull Time
LPL FinancialNASDAQ: LPLA: Provides wealth management and brokerage services to financial advisors.
3+ YOEBachelor’s degree and 3–5 years of financial crime experience required, with knowledge of AML laws, regulations, risk assessment, financial analysis, problem-solving, communication, and escalation processes.
Bank Secrecy Act (BSA), USA PATRIOT Act, Financial Action Task Force (FATF), Office of Foreign Assets Control (OFAC)
HonorHealth: A non-profit healthcare network providing comprehensive medical services in Arizona.
3+ YOE3+ years IT asset management or IT finance experience; bachelor's degree or equivalent experience; knowledge of procurement, inventory, licensing, and IT asset processes; strong communication and customer service skills.