156 customer experience director jobs at 109 companies in Batavia, IL
4w
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Director, Customer Experience Strategy & Operations
San Francisco or New York City or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similar analytical role; team-building and cross-functional leadership experience required.
AI, automation, internal apps, Covey Scout for Inbound
2mo
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Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
1mo
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Director, Community Experience
Lindenhurst, Illinois, United States
$48k-$67k/yr OnsiteFull Time
4+ YOEBachelor's degree or equivalent, 4+ years related experience including managerial duties, proficiency with CRM/customer data tools preferred, strong communication and analytical skills, ability to work flexible hours and weekends.
CRM
2mo
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Director of Digital Customer Experience & AI Innovation
Temple Terrace or Rolling Meadows
$161k-$280k/yr HybridFull Time
8+ YOE3+ MgmtBachelor's degree or 4+ years experience; 8+ years in Customer Success/CX/Sales/Digital CX with 3+ years leadership in SaaS; expertise in design thinking, AI/ML integration, predictive analytics, and BI/CS platforms.
Tableau, Looker, Gainsight, Staircase, ChurnZero, Salesforce
2mo
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Managing Director - Aircraft & Customer Experience Engineering
Chicago, Illinois, United States
$213k-$277k/yr HybridFull Time
10+ YOE3+ MgmtBachelor's in engineering/science/math required, 10+ years related experience, 3+ years leading technical teams, extensive FAR/airworthiness knowledge, A&P, Six Sigma BB or RCA preferred, up to 40% travel; hybrid (3 days office).
1mo
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Director of Digital Customer Experience & AI Innovation
Temple Terrace or Rolling Meadows
$161k-$280k/yr HybridFull Time
8+ YOE3+ Mgmt8+ years in SaaS Customer Success/CX/CS/Sales with 3+ years leadership; expertise in end-to-end journey design, design thinking, AI/LLM integration, analytics and executive governance.
Tableau, Looker, Gainsight, Staircase, ChurnZero, Salesforce
4d
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Director, Customer Success
Lisle, Illinois, United States
$160k-$200k/yr OnsiteFull Time
People leadership and experience managing complex global customer relationships across manufacturing, engineering, electronics, technology, operations, or supply chain; cross-functional governance and performance management experience required.
SAP, Teamcenter, Kinaxis
1d
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Director, Customer Operations
Golden Valley or Aurora or Melville or Louisville or New York City
$146k-$218k/yr HybridFull Time
7+ YOE5+ MgmtRequires 7+ years in customer or service operations and 5+ years of people leadership, plus experience with onboarding, account maintenance, issue resolution, process improvement, change adoption, analytics, and cross-functional programs.
1mo
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Director, Customer Success
Chicago, Illinois, United States
$132k-$155k/yr HybridFull Time
10+ YOE3+ Mgmt10+ years in customer success or related SaaS/legal tech roles, 3+ years people leadership, bachelor’s in tech or legal, experience with eDiscovery tools, and proven ability to drive adoption, retention, and NRR.
Reveal, Logikcull, Brainspace, Salesforce, Gainsight
3w
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Director, Experience Strategy (Audience Insights)
Chicago, Illinois, United States
$107k-$153k/yr HybridFull Time
8+ YOE8+ years in customer experience, strategy, insights, media, or integrated marketing; pharmaceutical agency experience preferred; strong analytical, communication, presentation, facilitation, mentoring, and Microsoft Office skills.
Microsoft Office
1w
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User Experience Strategy Director
Chicago or Miami or New York City
$155k-$410k/yr OnsiteFull Time
9+ YOEBachelor's degree and at least 9 years of experience. Requires customer experience strategy, design thinking, human-centered design, prototyping, data analysis, innovation, and stakeholder relationship skills.
2w
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Sr. Director, Digital Experience & AI
Chicago or Boston or Austin or Grand Rapids or Pittsburgh or Valhalla
$214k-$290k/yr OnsiteFull Time
15+ YOERequires 15+ years in digital experience, strategy, customer experience, digital product, or marketing leadership; enterprise program scaling, team building, AI, analytics, SEO, platforms, and executive stakeholder experience.
SEO, AEO, AI, large language models, structured data, Employee Assistance Program (EAP), Calm, 401(k), Health Savings Account (HSA), Flexible Spending Account (FSA)
2w
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Customer Success Associate Director
Chicago or Kennesaw or Dallas or Waltham or Indianapolis or Philadelphia
$122k-$219k/yr HybridFull Time
6+ YOEBachelor's degree, specialized training, or equivalent experience; 6+ years in customer success, account management, product marketing, or related customer-facing work; healthcare expertise and strong executive communication preferred.
2w
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Director of Resident Experience & Engagement
Skokie or Evanston or Lake Forest or Arlington Heights
$139k-$181k/yr OnsiteFull Time
7+ YOE7+ MgmtBachelor's degree required, master's preferred; 7+ years of leadership experience in wellness, customer experience, senior living, healthcare, luxury service, or related fields; multi-site standards and change leadership experience.
dashboards, scorecards
1mo
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Director, Customer Success
Chicago, Illinois, United States
$100k-$130k/yr HybridFull Time
6+ YOE6+ years client-facing experience in market research or customer success, strong research methodology knowledge (quant/qual/AI), excellent communication, presentation and commercial skills, proven account growth and team leadership.
1mo
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Director, Customer Success Workplace Management Technology
Atlanta or Chicago or Dallas
$130k-$180k/yr RemoteFull Time
5+ YOE5+ years in enterprise SaaS customer success/account management, multi-regional relationship management, SLA and contract fluency, Salesforce proficiency, Corrigo/CMMS or IFM experience preferred, bachelor\u0002s degree required.
Salesforce CRM, Corrigo Enterprise, Microsoft Excel, Microsoft PowerPoint, Microsoft Word
2w
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Director of Resident Experience & Engagement
Skokie or Evanston or Lake Forest or Arlington Heights
$139k-$181k/yr OnsiteFull Time
7+ YOE7+ MgmtBachelor's degree and 7+ years of leadership experience in wellness, customer experience, senior living, healthcare, luxury service, or related fields. Requires multi-site standards, facilitation, communication, training, and change leadership experience.
dashboards, scorecards
3mo
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Customer Success Director
Chicago, Illinois, United States
$141k-$177k/yr RemoteFull Time
7+ YOEBased in Greater Chicago; 30% travel; 7+ years with healthcare providers/payers; healthcare tech knowledge; proven execution; clinical workflow experience; strong analytics and communication.
3w
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Director of Experience + Lifestyle (Front Office + Food and Beverage)
San Diego or Atlanta or Austin or Charlotte or Chicago or Denver or Fort Lauderdale or Los Angeles or Miami or Nashville or Oakland or Philadelphia or Pittsburgh or Portland or San Francisco or San Jose or Santa Monica or Scottsdale or Seattle
$75k-$85k/yr OnsiteFull Time
4+ YOEBachelor’s degree and 4+ years in hospitality, events, restaurant, banquet, catering, members club, guest service, or front office operations; management, employee development, budgeting, and Microsoft Office experience required.
Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft SharePoint
3mo
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Director, Customer Success Strategy
O'Fallon or Atlanta or Chicago
$136k-$224k/yr OnsiteFull Time
Experience in Product Management or Commercialization in complex tech, data or payments environments; strong communication; able to influence stakeholders; establish KPIs; strategic thinker.
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