3w
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Director, Customer Experience
Malvern or North America
HybridFull Time
10+ YOE7+ MgmtBachelor's degree required; 10+ years in customer experience/marketing/digital/commercial roles; 7+ years leadership; experience in B2B/B2B2C and industrial/manufacturing sectors; expertise in journey mapping, CX strategy, CRM and voice-of-customer systems, KPI development, and executive influence.
CRM, LMS, NPS
1mo
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Director, Customer Experience
Atlanta, Georgia, United States
OnsiteFull Time
10+ YOE10+ MgmtBachelor’s degree or equivalent experience; 10+ years leading customer service/experience or account management organizations; experience in matrixed organizations; partnership with Sales and Operations; establishing KPIs and governance; executive stakeholder communication.
Salesforce
1mo
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Sr. Director - Customer Experience
Denver, Colorado, United States
$152k-$202k/yr OnsiteFull Time
10+ YOEBachelor's degree in business/marketing or related, 10+ years in customer experience or service design, airline/travel/hospitality preferred, proven CX transformation experience, familiarity with customer research, journey mapping, and CX platforms.
Medallia, Qualtrics
1w
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Customer Experience Director
Saint Louis, Missouri, United States
$125k-$135k/yr OnsiteFull Time
5+ YOEBachelor's degree,5+ years in customer success/account management or related leadership,experience with CRM and executive stakeholders,strong analytical,communication,and negotiation skills,logistics experience preferred.
Salesforce, HubSpot, Microsoft Dynamics
3w
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Customer Experience Director
Elgin, Illinois, United States
$170k-$190k/yr OnsiteFull Time
15+ YOEBachelor's degree required, 15+ years experience across marketing/engineering/sales/product management, 10 years customer-facing experience, mechanical aptitude, product lifecycle and OEM relationship management, proven leadership and coaching ability.
Design Thinking, Lean Startup, Plan-Do-Check-Act
4d
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Director of Customer Experience
Homewood, Illinois, United States
OnsiteFull Time
1+ YOEHigh school diploma, 1+ year experience, strong communication skills, ability to read/write English, oversee customer service programs and support departments.
1w
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Director of Customer Experience
United States
OnsiteFull Time
10+ YOE5+ MgmtBachelor's in business or related,10+ years in customer service management,5+ years managing leaders,experience with customer lifecycle,retention and service delivery; strong analytics and leadership skills.
1d
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Director of Customer Experience
Houston, Texas, United States
OnsiteFull Time
2+ YOEHigh school diploma/GED required; 2+ years hospitality/customer service experience; Microsoft Outlook/Office/Internet proficiency; strong communication, leadership, and critical thinking skills.
Microsoft Outlook, Microsoft Office, Internet
1d
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Director of Customer Experience
Houston, Texas, United States
OnsiteFull Time
2+ YOEHigh school diploma/GED, 2+ years related hospitality/customer service experience, computer literacy (Outlook/Office/Internet), strong communication, leadership, and problem-solving skills.
Microsoft Outlook, Microsoft Office, Internet
3w
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Director of Customer Experience
Missouri City, Texas, United States
OnsiteFull Time
2+ YOEHigh school diploma/GED, 2+ years hospitality-related experience, computer literacy (Microsoft Outlook/Office, internet), strong communication, leadership, organization, and customer service skills.
Microsoft Outlook, Microsoft Office
1mo
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Director of Customer Experience
Atlanta or Provo
OnsiteFull Time
5+ YOE5+ Mgmt5+ years leadership in customer service/operations, experience managing remote and multi-site teams, process improvement and change management experience, CRM/ERP familiarity (Salesforce, Odoo, Infor), strong analytical and communication skills.
Salesforce, Odoo, Infor, CRM, ERP
2w
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Customer Experience Director
Grove City, Pennsylvania, United States
OnsiteFull Time
1+ YOEMinimum 1 year healthcare experience; knowledge of long-term care and admissions; bachelor’s in social work preferred; strong communication and care-planning skills.
1d
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Director of Customer Experience
New York or United States
RemoteFull Time
7+ YOE7+ Mgmt7+ years CX or contact center leadership with direct people management; experience leading remote teams of 50+, AI/automation in customer service, strong analytics, vendor management, QA in regulated environments, and budget responsibility.
Salesforce Service Cloud, Zendesk, Five9, Genesys, EHR, CRM
2d
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Director, Customer Experience Operations
Florida, United States
HybridFull Time
10+ YOE10+ years leadership in customer operations or call center management, experience with escalations, vendor management, QBRs, and cross-functional program implementation.
1mo
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Director Customer Experience & Strategy
Stoughton or McClellan Park or Fallon or Massillon or Cincinnati or Elko or Auburn or Tacoma or Olympia or Tucson or Truckee or Phoenix or Albert Lea or Denver or Alamosa or Riverside or Virginia Beach or Euless or Monroe or Saint Paul or Pueblo or Kansas City or Richmond
$90k-$120k/yr OnsiteFull Time
10+ YOEBachelor's required (advanced degree preferred). 10+ years in customer experience, operations, or service delivery leadership with experience managing managers, strong analytical and process-improvement skills, and project/system implementation experience.
1mo
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Director, Customer Experience
China Grove, North Carolina, United States
$99k-$165k/yr OnsiteFull Time
Experience in operations, analytics, industrial engineering; leadership; strong communication; bachelor's degree or equivalent.
Microsoft Excel, Tableau, SQL, Warehouse Management Systems, Labor Management Systems
1d
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Director, Customer Experience
United States
$69k-$93k/yr OnsiteFull Time
8+ YOEBachelor's degree, valid driver's license, 8+ years managing complex projects in K-12 environments, supervisory experience, proficiency with office and enterprise technologies, strong analytical and communication skills.
Zoom, Teams, Microsoft Office, Workday, eSchoolPlus, SchoolNet, BoardDocs, Poll Everywhere, PowerBI
2w
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Director of Customer Experience
Dyer, Indiana, United States
OnsiteFull Time
2+ YOEHigh school diploma, minimum 2 years healthcare or hospitality experience, strong communication and problem-solving skills, ability to manage guest and family interactions and document outcomes.
1w
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Director, Customer Experience
Pennsylvania, United States
HybridFull Time
10+ YOE7+ MgmtBachelor's degree required, 10+ years in CX/marketing/digital/commercial roles, 7+ years leadership in matrixed multi-brand B2B environments; expertise in journey mapping, CX strategy, VOC systems, and KPI-driven performance.
3d
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Director of Customer Experience
Miami, Florida, United States
$125k-$135k/yr RemoteFull Time
6+ YOE2+ Mgmt6+ years CX leadership with experience managing managers, building CX orgs, CX tooling (Zendesk/Gorgias), AI/automation, VoC, QA, and BPO relationships; strong data and cross-functional communication skills.
Zendesk, Gorgias, Trustpilot, Google, Shopify, Amazon
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