31 customer experience director jobs at 18 companies in Chicopee, MA
2w
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Director, Customer Service
Milwaukee or Hartford or Baltimore or Portland or Wellesley Hills or Kansas City or Nashville
$115k-$172k/yr OnsiteFull Time
8+ YOE5+ MgmtBachelor's degree and 8+ years customer service/call center experience with 5+ years management; knowledge of call center metrics, staffing and quality processes; strong communication and project management skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, MS Project, Microsoft Outlook, Microsoft SharePoint, Microsoft Visio
2w
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Director, Customer Service
Milwaukee or Hartford or Baltimore or Portland or Wellesley Hills or Kansas City or Nashville
$115k-$172k/yr OnsiteFull Time
8+ YOE5+ MgmtBachelor's degree plus 8 years customer service/call center experience (or equivalent), 5 years healthcare/dental experience preferred, 5 years management, call center metrics knowledge, advanced Microsoft application proficiency, strong communication and project management skills.
Word, Microsoft Excel, PowerPoint, MS Project, Outlook, SharePoint, Visio
6d
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Lead Director, Commercial Member Experience
Hartford or Idaho or Arkansas or Texas or Georgia or Montana or Iowa or Wisconsin or Oregon or Washington or New York or Spain or District of Columbia or Connecticut or Nebraska or Rhode Island or Tennessee or Kentucky or Ohio or West Virginia or Maryland or Massachusetts or South Carolina or Missouri or Utah or Arizona or South Dakota or Pennsylvania or New Hampshire or Vermont or Minnesota or New Mexico or Michigan or California or Maine or North Dakota or Kansas or New Jersey or Indiana or Nevada or Louisiana or Mississippi or Oklahoma or Alabama or Virginia or Illinois or North Carolina or Colorado or Florida or Wyoming or Delaware
$100k-$232k/yr HybridFull Time
10+ YOERequires 10+ years in customer, member, digital, product experience, or communications strategy; healthcare or payer experience; strategic portfolio leadership; executive communication; and cross-functional influence.
1mo
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Customer Business Director (Onsite)
East Hartford or India
$132k-$252k/yr OnsiteFull Time
7+ YOEBachelor's +10 yrs or Advanced degree +7 yrs in aerospace/commercial aerospace; contract negotiation, project management, external-facing experience, influential leadership, customer/account management; U.S. citizenship required.
3w
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Director, Voice of Customer Product Management
Hartford, Connecticut, United States
$137k-$205k/yr HybridFull Time
10+ YOE10+ years product management or customer experience experience; experience with VoC platforms, journey analytics, Agile product practices, AI/text analytics, executive influence and team leadership.
Medallia, Qualtrics
3w
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Director, Voice of Customer Product Management
Hartford, Connecticut, United States
$137k-$205k/yr HybridFull Time
10+ YOERequires 10+ years in product management, customer experience, insights, digital experience, strategy, consulting, or related fields; enterprise platform leadership; executive influence; VoC, Agile, journey analytics, and AI insights experience.
Medallia, Qualtrics, AI, Agile, NPS, CSAT
3d
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Director
Manchester, Connecticut, United States
$26-$30/hr OnsiteFull Time, Part Time
Leadership experience in customer service or production, with coaching, communication, team-building, multitasking, operational systems, and ability to perform prolonged standing and lifting.
2mo
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Director, CRM & Customer Lifecycle Marketing
Stamford or Simsbury
$156k-$173k/yr OnsiteFull Time
8+ YOE8+ years in CRM or lifecycle marketing, Bachelor's degree required, experience building segmentation and lifecycle programs across email/SMS/loyalty/e-commerce, strong analytics and cross-functional partnership, proven people management experience.
Salesforce Marketing Cloud, Braze, Klaviyo, Adobe Campaign, HubSpot
1mo
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Director, Data Engineering (Sales, Customer, & Distribution Lead)
Hartford or St. Paul
$139k-$230k/yr HybridFull Time
6+ YOE3+ MgmtBachelor's in STEM, 5+ years related experience, 3+ years management, 2+ years insurance experience, 3+ years with AWS, Python and Databricks, CI/CD and SQL proficiency, strong communication and data governance experience.
AWS Cloud Services, Python, Databricks, CI/CD, DevOps, SQL, APIs
3d
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Food Services Director
Brattleboro, Vermont, United States
$80k-$90k/yr OnsiteFull Time
2+ YOERequires at least two years of food service leadership experience, team hiring and development experience, strong customer service, organization, communication, computer literacy, and ability to lift 50 pounds.
Paylocity, POS, SMS, Marketman
2mo
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Physical Plant Director
Farmington, Connecticut, United States
$70k-$80k/yr OnsiteFull Time
2+ YOEMinimum 2 years healthcare maintenance and supervision experience; proven leader to oversee maintenance, housekeeping and laundry; technology-savvy; strong communication, customer service, and project coordination skills.
TELS
1w
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Utilities ERCS Principal Director
Albany or Arlington or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$139k-$434k/yr OnsiteFull Time
12+ YOERequires 12+ years in utilities, transformation leadership, consulting and commercial acumen, executive advising, sales development, digital and customer experience expertise, team leadership, and a bachelor's degree.
SAP, Oracle, AI, GenAI, data analytics, agile
2w
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Director of Quality
Bloomfield, Connecticut, United States
OnsiteFull Time
First Class Air Support: Distributes aftermarket aircraft components and provides aviation repair services.
8+ YOE5+ Mgmt8+ years aviation quality experience in an FAA Part 145 MRO, 5+ years managing quality teams, experience with FAA and customer audits, strong knowledge of airworthiness regulations, QMS, AS9100/ISO standards.
1w
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Utilities ERCS Principal Director
Houston or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Arlington or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$139k-$434k/yr OnsiteFull Time
12+ YOE12+ years in utilities, including retail, customer operations, and meter-to-cash transformation; CIS implementation experience; executive advisory, consulting, commercial, sales, P&L, and senior team leadership experience; bachelor's degree or equivalent.
SAP, Oracle, Data, AI, GenAI
1mo
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Fitness Club Director
West Hartford or Glastonbury or Cromwell or Ellington or Somers or Farmington or Granby or Newington or Windsor or Southington or Wilton or Canton
$40k-$65k/yr OnsiteFull Time
Several years of leadership experience in service or retail, strong communication and sales skills, proactive and self-motivated, customer-focused, and passion for health and wellness.
1mo
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Child Care Center Director
West Hartford, Connecticut, United States
OnsiteFull Time
Bachelor's in Early Childhood Education (or related) required; leadership and supervisory experience; must meet state and NAEYC criteria; ability to use Microsoft Office; strong customer service and organizational skills.
Microsoft Office
1mo
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Fitness Club Director
West Hartford or Glastonbury or Cromwell or Ellington or Somers or Farmington or Granby or Newington or Windsor or Southington or Wilton or Canton
$40k-$65k/yr OnsiteFull Time
Several years of leadership experience in service or retail, strong sales and communication skills, customer-centric, ability to recruit members, manage staff, oversee operations and reporting.
2mo
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Site Director at Oakham Center School
Oakham, Massachusetts, United States
$20-$28/hr OnsiteFull Time
1+ YOEAt least one year of teaching experience; ability to lead a team; strong customer service; licensing compliance; able to use a computer, lift 40 pounds; English proficiency.
4d
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Assistant Director Financial Aid
Worcester, Massachusetts, United States
$55k-$63k/yr OnsiteFull Time
3+ YOEBachelor's degree and 3–5 years of related experience required. Requires strong Excel and Word skills, confidentiality, communication, attention to detail, customer service, and problem-solving abilities.
Microsoft Excel, Microsoft Word, Teams, Zoom, Student Information System (SIS), MASSAid
4d
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Associate Director, Regional Marketing - New York / Philadelphia
Manhattan or Hartford or Long Island or Queens
$143k-$215k/yr FieldFull Time
5+ YOEBachelor's degree, valid driver's license, 5–7 years in pharma/biotech, 2 years customer-facing and cardiovascular experience, strategic business, sales, project management, and stakeholder relationship skills.
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