21 customer support lead jobs at 17 companies in Chicopee, MA
1w
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Support Lead Part Time
Vernon, Connecticut, United States
$17/hr OnsitePart Time
1+ YOEHigh school diploma, 1+ year management experience, strong communication, multitasking, ability to lift up to 25 lbs, flexible schedule including nights and weekends, must be 18+.
cash register, Zendesk
2w
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Customer Experience Lead - Full Time
Manchester, Connecticut, United States
$18/hr OnsiteFull Time
Deliver excellent customer service, lead and coach associates, support front-end operations, strong communication and problem-solving; 1+ year retail experience preferred; flexible to work nights/weekends/holidays.
1mo
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Customer Service Lead Starting at $19 hourly
West Hartford, Connecticut, United States
$19/hr OnsiteFull Time
Provide friendly customer service, schedule deliveries, manage payments, resolve escalated issues, communicate effectively, and support sales and operations in a retail showroom.
CRM (Customer Relationship Management), Ticketing system
3w
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PT Customer Service Leader (537069)
Brattleboro, Vermont, United States
OnsitePart Time
Provide customer service and support retail operations in a supermarket environment; lead customer-facing team activities and resolve customer issues.
1mo
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Customer Success Manager
Plainville, Connecticut, United States
OnsiteFull Time
7+ YOE7+ years in customer success or related B2B support leadership; experience leading teams, coaching, KPI-driven problem solving, CRM/ERP familiarity; Salesforce and Oracle (JDE) preferred.
Salesforce, Oracle (JDE), CRM, ERP, case management, reporting, automation, digital tools
2w
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Shift Lead
Cromwell, Connecticut, United States
$19-$22/hr OnsiteFull Time
1+ YOE1+ year leadership or key-holder retail experience, fluent English, ability to open/close store, handle cash and registers, and support inventory and customer service; PTCB or pharmacy license as required by state.
1mo
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Customer Success Manager
Plainville, Connecticut, United States
$101k-$187k/yr OnsiteFull Time
7+ YOE7+ years in customer success or related B2B support leadership; experience leading teams, driving KPIs, problem solving, cross-functional influence; familiarity with CRM/ERP and reporting systems; bachelor's degree preferred.
Salesforce, CRM, ERP, Oracle (JDE)
1mo
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Vans: Sales Lead - Westfarms Mall
Farmington, Connecticut, United States
$20-$25/hr OnsitePart Time
Retail leadership supporting customer engagement, coaching associates, driving sales, meeting targets, strong communication, and ability to perform light physical tasks.
2w
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Customer Experience and Service Transformation Advisory Senior Manager (Products)
New York or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Pittsburgh or Hartford or St. Louis or Miami or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Walnut Creek or Charlotte or Houston or Arlington or Redmond or Bentonville or Nashville or Detroit
$113k-$338k/yr OnsiteFull Time
8+ YOE8+ years in customer support/experience roles with leadership and selling duties; 5+ years with cloud SaaS, customer service platforms and AI; experience leading large transformations and quantifying business cases.
Salesforce, Dynamics, GenAI, CCaaS, Cloud (SaaS)
2d
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Lead Case Administrator I - Worcester Probate & Family Court
Worcester, Massachusetts, United States
$60k-$88k/yr OnsiteFull Time
4+ YOEHigh school diploma or GED and four years of related work experience, preferably in case management. Requires court procedures knowledge, customer service, organization, problem solving, and communication skills.
Tyler E-File, MassCourts, For the Record, videoconferencing programs
2mo
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Medical Receptionist Lead, Ophthalmology - Farmington/Glastonbury - Full Time
Farmington or Glastonbury
OnsiteFull Time
2+ YOEHigh school/GED and minimum 2 years medical receptionist experience. Knowledge of EPIC, Microsoft PowerPoint/Word/Excel, strong customer service, communication, HIPAA compliance, project management, and training/oversight skills.
EPIC, Microsoft PowerPoint, Microsoft Word, Microsoft Excel, Windows
1mo
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Patient Access Representative Lead - Cancer Care Center/FT/40 hours
Bristol, Connecticut, United States
OnsiteFull Time
Clerical experience in healthcare preferred; strong customer service, medical terminology, typing and data entry skills; ability to lift up to 50 lbs and assist patients; high school graduate.
Patient Information System
1mo
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Service Clerk
Palmer, Massachusetts, United States
$17-$20/hr OnsiteFull Time
Greeting customers, handling service leads and advisor overflow, completing service reports, participating in GM training, and supporting service retention and pace programs.
1mo
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Service Clerk
Palmer, Massachusetts, United States
$17-$20/hr OnsiteFull Time
Greeting customers, handling service leads and advisory overflow, supporting service retention and pace program, completing service reports, and participating in GM training.
2d
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Lead Application Engineer, Flexible Packaging
United States or Rocky Hill or Elgin or Madison Heights or Bridgewater or Mentor
$105k-$125k/yr HybridFull Time
5+ YOEBachelor's degree in a relevant engineering or science field, 5–10+ years of technical or application experience, coatings and flexible packaging expertise, troubleshooting ability, customer support skills, and willingness to travel up to 60%.
gravure, slot die, roll coating, rod coating, Mayer rod, reverse roll, pilot coater, laminator/coater
2mo
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Mass Posting - Shift Supervisor
Hadley, Massachusetts, United States
OnsitePart Time
Lead on-duty shifts, provide outstanding member service, operate Rock Gym Pro, support desk staff, ensure facility safety and cleanliness, and be available nights, weekends, early mornings and some holidays.
Rock Gym Pro (RGP), Google Suite
1mo
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Compressed Air System Applications Engineer – Systems Design
West Hartford or Merrimack
$90k/yr FieldFull Time
Support outside sales by qualifying leads, analyzing compressor-room and plant data, developing energy-efficiency measures, and producing customer-ready presentations.
Microsoft Excel, Microsoft PowerPoint, CADD, CRM
1mo
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Retail Service Specialist
Greenfield, Massachusetts, United States
$15-$20/hr OnsiteFull Time
Provide customer service and sales support, lead store team, perform opening/closing and cash procedures; strong communication; RSS and ASE certifications desired; retail or automotive experience preferred.
Zipline, Image Maker
2mo
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Assistant Service Manager - Worcester, MA
Worcester, Massachusetts, United States
OnsiteFull Time
2+ YOE2+ MgmtManage service location operations, ensure safety and procedural compliance, lead and train technicians, dispatch work orders, and support customer engagement. Requires 2 years related automotive service management experience and relevant certifications (ASE C1 required).
LMS, MPI
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