49 customer experience director jobs at 35 companies in DeKalb, IL
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Director of Digital Customer Experience & AI Innovation
Temple Terrace or Rolling Meadows
$161k-$280k/yr HybridFull Time
8+ YOE3+ MgmtBachelor's degree or 4+ years experience; 8+ years in Customer Success/CX/Sales/Digital CX with 3+ years leadership in SaaS; expertise in design thinking, AI/ML integration, predictive analytics, and BI/CS platforms.
Tableau, Looker, Gainsight, Staircase, ChurnZero, Salesforce
1mo
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Director of Digital Customer Experience & AI Innovation
Temple Terrace or Rolling Meadows
$161k-$280k/yr HybridFull Time
8+ YOE3+ Mgmt8+ years in SaaS Customer Success/CX/CS/Sales with 3+ years leadership; expertise in end-to-end journey design, design thinking, AI/LLM integration, analytics and executive governance.
Tableau, Looker, Gainsight, Staircase, ChurnZero, Salesforce
5d
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Director, Customer Success
Lisle, Illinois, United States
$160k-$200k/yr OnsiteFull Time
People leadership and experience managing complex global customer relationships across manufacturing, engineering, electronics, technology, operations, or supply chain; cross-functional governance and performance management experience required.
SAP, Teamcenter, Kinaxis
1d
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Director, Customer Operations
Golden Valley or Aurora or Melville or Louisville or New York City
$146k-$218k/yr HybridFull Time
7+ YOE5+ MgmtRequires 7+ years in customer or service operations and 5+ years of people leadership, plus experience with onboarding, account maintenance, issue resolution, process improvement, change adoption, analytics, and cross-functional programs.
2w
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Director of Resident Experience & Engagement
Skokie or Evanston or Lake Forest or Arlington Heights
$139k-$181k/yr OnsiteFull Time
7+ YOE7+ MgmtBachelor's degree required, master's preferred; 7+ years of leadership experience in wellness, customer experience, senior living, healthcare, luxury service, or related fields; multi-site standards and change leadership experience.
dashboards, scorecards
2w
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Director of Resident Experience & Engagement
Skokie or Evanston or Lake Forest or Arlington Heights
$139k-$181k/yr OnsiteFull Time
7+ YOE7+ MgmtBachelor's degree and 7+ years of leadership experience in wellness, customer experience, senior living, healthcare, luxury service, or related fields. Requires multi-site standards, facilitation, communication, training, and change leadership experience.
dashboards, scorecards
2w
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Director of Customer Service - State Farm Agent Team Member
Rockford, Illinois, United States
$35k-$50k/yr OnsiteFull Time
Leadership or supervisory experience preferred; strong communication and time management skills; ability to motivate teams; must meet applicable state licensing requirements.
2w
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Director
Deerfield, Illinois, United States
$22-$25/hr OnsiteFull Time, Part Time
Leadership experience in customer service or production, with the ability to coach teams, manage multiple tasks, build operational systems, and work in a fast-paced restaurant environment.
1mo
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Store Director
Wheaton, Illinois, United States
$106k-$212k/yr OnsiteFull Time
4-year degree or equivalent experience, strong leadership and communication, financial and analytical skills, ability to lift up to 44 pounds, flexible schedule including nights/weekends/holidays, retail operations experience.
1mo
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Director, Business Optimization - Global Customer Care Operations
Deer Park, Illinois, United States
$170k-$190k/yr OnsiteFull Time
10+ YOELeadership experience in customer care or operations with track record in transformation, process standardization, continuous improvement, workforce planning, change management, and cross-functional collaboration.
SAP, Salesforce, Power BI, Tableau
4mo
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Director in Training
Elmhurst, Illinois, United States
$24-$30/hr OnsiteFull Time
2+ YOE2+ MgmtLeadership experience, basic computer literacy, and experience in customer service management, hospitality leadership, and cash management preferred.
POS systems, computer
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Director of Exhibitor Success
Lithia Springs or Baltimore or Hodgkins or Clifton or Orlando
$105k/yr HybridFull Time
10+ YOE10+ Mgmt10+ years customer service leadership experience; multi-regional team management, project/change management, strong judgment, collaboration, and ability to travel up to 50%.
1mo
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Director of Exhibitor Success
Lithia Springs or Baltimore or Hodgkins or Clifton or Orlando
$105k/yr HybridFull Time
10+ YOE10+ Mgmt10+ years customer service experience with managerial responsibility; multi-regional team leadership, strong project/change management, judgment, and emotional intelligence; willing to work nights/weekends and travel up to 50%.
5d
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Sales Director
Loves Park, Illinois, United States
$88k-$132k/yr OnsiteFull Time
10+ YOE5+ MgmtBachelor’s degree or 10+ years of field sales experience; 5+ years leading inside and outside sales teams; sales strategy, pricing, channel, global customer, and cross-functional experience required.
Microsoft Excel, Microsoft PowerPoint, Microsoft Word, CRM
1w
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Membership Director
Loves Park, Illinois, United States
$44k/yr OnsiteFull Time
3+ YOE2+ MgmtRequires high school diploma, 3 years customer service experience, age 21+, and leadership skills. Supervisory experience, bachelor's degree, YMCA certification, and current Praesidium Academy training preferred or required as specified.
1mo
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Director of Sales - Schaumburg, IL
Schaumburg, Illinois, United States
$65k-$70k/yr OnsiteFull Time
1+ YOE1+ years hotel or related experience, hotel sales preferred; high school diploma required (associate preferred); valid driver's license and reliable transportation; background check and drug test.
1mo
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Director of Front Office
Schaumburg, Illinois, United States
$70k-$75k/yr OnsiteFull Time
Front Office leadership experience in full-service hotels; strong communication, coaching, and problem-solving skills; experience with PMS and POS; ability to drive guest satisfaction and operational performance.
PMS, POS
3d
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Director - Hyperscale Solutions
Schaumburg, Illinois, United States
$140k-$200k/yr RemoteFull Time
10+ YOE5+ MgmtBachelor's degree in a related field, 10+ years in data center infrastructure or related industries, 5+ years leading customer-facing teams or strategic accounts, and hyperscale customer experience.
3w
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Dir, Customer Operations & Retention NAR
Reston or Libertyville
HybridFull Time
12+ YOE5+ MgmtRequires a bachelor's degree, 12+ years of progressive consumer finance leadership, 5+ years managing customer and operational performance, and experience with behavioral modeling, technology, product management, and agile methods.
AI, predictive churn modeling, next-best-action frameworks, machine learning, API, agile methodologies, FDCPA, UDAAP, CFPB
2d
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Director of Operations
Woodstock, Illinois, United States
$115k-$120k/yr OnsiteFull Time
Requires IT MSP experience, strong leadership, budget management, metrics-driven operations, process development, and team training; technical or customer service leadership experience preferred, with industry learning possible within 90 days.
Guideline, softphone
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