167 customer experience director jobs at 112 companies in Kettering, MD
1w
Save
Mark Applied
Hide
Director, Customer Experience Strategy & Operations
San Francisco or New York City or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similar analytical role; team-building and cross-functional leadership experience required.
AI, automation, internal apps, Covey Scout for Inbound
2mo
Save
Mark Applied
Hide
Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
3d
Save
Mark Applied
Hide
Director Member Experience
Centreville, Virginia, United States
$65k-$75k/yr OnsiteFull Time
5+ YOE3+ MgmtHigh school diploma required; 5 years in hospitality, customer relations, events, food and beverage, or marketing; 3 years of leadership or management; Microsoft Office and CRM experience preferred.
Microsoft Word, Microsoft Outlook, Microsoft Excel, Salesforce, CRM
1mo
Save
Mark Applied
Hide
The Director of Patient Experience
Fairfax, Virginia, United States
$62k-$65k/yr OnsiteFull Time
2+ YOE2+ years healthcare or related experience preferred; bachelor's degree preferred; strong communication, documentation, and data review skills; proficiency with Microsoft Office and electronic healthcare systems.
Microsoft Office
3w
Save
Mark Applied
Hide
Director, Customer Success
Tysons Corner, Virginia, United States
HybridFull Time
15+ YOE8+ Mgmt15+ years in customer success or related roles with 8+ years managing leaders; SaaS expertise; proven NRR ownership; analytics and AI-driven operations experience; bachelor’s degree required.
2w
Save
Mark Applied
Hide
Director, Customer Service
Milwaukee or Hartford or Baltimore or Portland or Wellesley Hills or Kansas City or Nashville
$115k-$172k/yr OnsiteFull Time
8+ YOE5+ MgmtBachelor's degree and 8+ years customer service/call center experience with 5+ years management; knowledge of call center metrics, staffing and quality processes; strong communication and project management skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, MS Project, Microsoft Outlook, Microsoft SharePoint, Microsoft Visio
2w
Save
Mark Applied
Hide
Director, Customer Service
Milwaukee or Hartford or Baltimore or Portland or Wellesley Hills or Kansas City or Nashville
$115k-$172k/yr OnsiteFull Time
8+ YOE5+ MgmtBachelor's degree plus 8 years customer service/call center experience (or equivalent), 5 years healthcare/dental experience preferred, 5 years management, call center metrics knowledge, advanced Microsoft application proficiency, strong communication and project management skills.
Word, Microsoft Excel, PowerPoint, MS Project, Outlook, SharePoint, Visio
1w
Save
Mark Applied
Hide
Director of Patient Experience
Alexandria, Virginia, United States
$62k-$65k/yr OnsiteFull Time
Bachelor's degree preferred; experience in healthcare, long-term care, senior living, hospitality, or customer service preferred. Requires leadership, communication, conflict-resolution, analytical, and organizational skills.
Microsoft Office, electronic healthcare systems
1w
Save
Mark Applied
Hide
Director of Patient Experience
Alexandria, Virginia, United States
$62k-$65k/yr OnsiteFull Time
Bachelor’s degree preferred; experience in healthcare, long-term care, senior living, hospitality, or customer service preferred. Requires strong communication, conflict resolution, organization, and data analysis skills.
Microsoft Office, electronic healthcare systems
4w
Save
Mark Applied
Hide
Senior Customer Support Director
Herndon, Virginia, United States
$145k-$165k/yr OnsiteFull Time
10+ YOE3+ Mgmt10+ years aerospace experience, 3+ years managing category 1 customer support, aerospace engineering qualification, contracting knowledge, aviation safety awareness, transverse team leadership, strong English communication.
2w
Save
Mark Applied
Hide
Director of Customer Success
Bethesda, Maryland, United States
$87k-$144k/yr OnsiteFull Time
5+ YOEMaster's preferred;5+ years customer success/account management in healthcare;experience with Epic workflows;ability to present ROI to C-suite;strong communication and project management skills.
Asana, Google Workspace, Epic
3w
Save
Mark Applied
Hide
Director of Customer Success
McLean or New York City
HybridFull Time
4+ YOEBA/BS or equivalent,4+ years client-facing customer success or technical account management in programmatic advertising,leadership experience,knowledge of IVT/viewability and programmatic ecosystem,excellent C-level communication and technical translation skills.
javascript
1mo
Save
Mark Applied
Hide
Director, Customer Implementations
Bethesda or Canton or Charlottesville or Richmond or Cleveland or Raleigh or Philadelphia or Boston or Atlanta or Jacksonville or Houston or Alabama or Arizona or California or Colorado or Connecticut or Delaware or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Maryland or Massachusetts or Michigan or Minnesota or Nevada or New Jersey or New York or North Carolina or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$150k-$165k/yr RemoteFull Time
10+ YOE6+ Mgmt10+ years in B2B SaaS implementation or delivery operations and 6+ years leading global teams; enterprise implementation, customer value, AI, automation, and Eastern Time Zone experience required.
AI, automation, dashboards, workflow tools, digital workers, ERP
4w
Save
Mark Applied
Hide
Senior Director, Member Experience & Products (Transformational Design)
Bethesda, Maryland, United States
$151k-$192k/yr HybridFull Time
10+ YOE10+ years hospitality experience, bachelor\u0002s degree required; experience defining transformational strategies, owning product requirements, using data and research to drive customer value.
1w
Save
Mark Applied
Hide
Senior Director, Customer Advocacy
McLean, Virginia, United States
$175k-$350k/yr OnsiteFull Time
12+ YOE5+ Mgmt12+ years in B2B marketing/sales/customer success with 5+ years managing teams; proven customer advocacy/reference program experience; strong storytelling, communication, and cross-functional influence; bachelor’s degree or equivalent.
2w
Save
Mark Applied
Hide
Director of Customer Success
Bethesda, Maryland, United States
$87k-$144k/yr OnsiteFull Time
5+ YOEMaster's preferred; 5+ years customer success/account management in healthcare; experience with Epic EHR workflows; ability to communicate ROI to C-suite; strong presentation, project management, and account strategy skills.
Asana, Google Workspace, Epic
2mo
Save
Mark Applied
Hide
Director, Customer Engineering Enablement
Annandale, Virginia, United States
$200k-$250k/yr HybridFull Time
10+ YOE5+ Mgmt10 years customer-facing/support experience, 5 years managing solution architecture/engineering teams, 5 years supporting federal customers, ability to obtain Top Secret clearance, experience with data/ML/AI platforms, strong executive communication.
1mo
Save
Mark Applied
Hide
Director, Customer Marketing
Austin or Charlotte or Reston or United States
OnsiteFull Time
10+ YOE10+ years B2B enterprise customer/lifecycle marketing experience, proven expansion revenue results, executive engagement program experience, team leadership, CRM/marketing automation proficiency (Salesforce, Marketo).
Salesforce, Marketo, Gainsight, 6sense, Goldcast, Qualified, Outreach, Zapier, Clay, Claude
1w
Save
Mark Applied
Hide
Executive Director
Bowie, Maryland, United States
OnsiteFull Time
3+ YOEBachelor's degree, current state administrative license, and 3+ years as an Executive Director. Requires senior community operations, sales, financial management, regulatory, leadership, and customer service experience.
1d
Save
Mark Applied
Hide
Caliday Program Director
Finksburg, Maryland, United States
$23-$24/hr OnsiteFull Time, Part Time
High school diploma, School Age Director qualification, customer service skills, computer skills, and specified safety certifications; childcare and supervisory experience desirable.
Microsoft Office
Explore Jobs