376 customer experience director jobs at 249 companies in Maspeth, NY
12h
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Director, Customer Experience
New York City or San Francisco or United States or Canada or United Kingdom
$190k-$290k/yr HybridFull Time
Requires leadership of large, complex operational teams, strong customer-facing operations experience, strategic analysis, communication, people development, and experience with AI, automation, or workflow tooling.
AI, automation, workflow tooling
3w
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Director, Customer Experience
New York City, New York, United States
$170k-$180k/yr HybridFull Time
Proven experience building tech-touch/digital CS programs, hands-on with agentic AI and automation, multi-channel engagement, strong analytics, and people leadership; able to travel 10-25%.
Gainsight, Totango, Intercom, Salesloft, Zapier, Make
3w
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Director of Customer Experience
New York, New York, United States
$155k-$220k/yr HybridFull Time
10+ YOE10+ years building/scaling customer experience or related functions; strong technical fluency with AI/cloud systems; proven leadership, cross-functional influence, and metrics-driven operational rigor.
PyTorch, Kubernetes, Slurm
1w
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Associate Director, Customer Experience
Brooklyn, New York, United States
$130k-$145k/yr HybridFull Time
8+ YOE2+ MgmtRequires 8+ years in customer experience, 2–3 years managing teams, service or repairs operations experience, platform expertise, AI or automation experience, and strong data-driven decision-making skills.
Kustomer, Endear, NetSuite, Gorgias, LOOP, Shopify
1mo
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Senior Director of Customer Experience
New York City, New York, United States
HybridFull Time
8+ YOE4+ Mgmt8+ years in customer success/experience/support leadership (4+ years managing managers), proven experience building customer health scoring, strong SQL and data-driven skills, product partnership, and hands-on automation/dashboard building.
SQL
1mo
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Director, Customer Experience & Subscription Operations
New York, New York, United States
$133k-$150k/yr HybridFull Time
7+ YOE7+ Mgmt7+ years leading customer service or operations teams, 2+ years supporting subscription businesses, experience with customer service platforms, analytics-driven decision making, cross-functional technology implementations; Bachelor's degree preferred.
1mo
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Director of Customer Experience – Commercial Banking
Boston or New York City or Philadelphia or Charlotte
$216k-$267k/yr HybridFull Time
10+ YOE10+ years in customer experience, journey or service design with commercial banking experience; proven leadership of cross-functional teams; expertise in service design, journey mapping, process improvement, and CX performance programs; strong communication and executive presence; Bachelor's required, MBA preferred.
JD Power, NPS
2w
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Director, Customer Experience Strategy & Operations
San Francisco or New York City or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similar analytical role; team-building and cross-functional leadership experience required.
AI, automation, internal apps, Covey Scout for Inbound
2mo
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Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
2w
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Sr Director Customer Experience and Digital Strategy
Long Island City or Brooklyn or New York City
$161k-$230k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in telecom, broadband, or related industries across strategy, customer experience, product, or operations. Requires AI expertise, analytics, cross-functional leadership, and team development.
AI, automation, Data/Analytics
3w
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Director, VIP Sports- Customer Experience
Las Vegas or Jersey City
$120k-$150k/yr HybridFull Time
3+ YOE3+ Mgmt3+ years leading high-performing hospitality or gaming teams; strong communication, coaching, analytical and sales skills; Bachelor's in Marketing/Business preferred; able to handle high-value clients and escalations.
3d
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Director of Guest Experience
New York City, New York, United States
$110k-$130k/yr OnsiteFull Time
5+ YOERequires 5+ years of luxury, lifestyle, or high-end hospitality experience with leadership responsibility, guest experience or hotel operations expertise, service training, coaching, and guest satisfaction improvement experience.
3w
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Director, Premium Customer Experience & Wealth Integration (Hybrid)
New York City or Jacksonville or Wilmington
$170k-$300k/yr HybridFull Time
15+ YOE15+ years experience in customer experience/product/marketing leadership, people management, commercial acumen, cross-functional collaboration, budget ownership; bachelor's degree required; master's preferred.
3w
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Director, Premium Customer Experience & Wealth Integration (Hybrid)
New York City or Jacksonville or Wilmington
$170k-$300k/yr HybridFull Time
15+ YOE15+ years in customer experience/product/marketing management, proven people leadership, consumer banking and card product knowledge, cross-functional collaboration, commercial acumen, bachelor's degree required.
3d
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Director, Premium Customer Experience & Wealth Integration (Hybrid)
New York or Wilmington or Jacksonville
$170k-$300k/yr HybridFull Time
15+ YOE15+ years in customer, product, or marketing management; large-team leadership; consumer banking and card expertise; cross-functional risk, operations, and compliance experience; commercial and budget accountability; bachelor's degree required.
artificial intelligence
2mo
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Director, Customer Success
New York City, New York, United States
$170k-$250k/yr OnsiteFull Time
10+ YOE8+ Mgmt10+ years in SaaS customer success or customer-facing roles, 8+ years managing mid-to-large teams, experience with complex contract negotiations, cross-functional leadership, strong communication, analytical and project management skills.
3d
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Director, Customer Engagement
Summit, New Jersey, United States
$245k-$300k/yr HybridFull Time
10+ YOE10+ MgmtBachelor's degree and 10+ years in customer experience, support, or commercial operations in pharmaceutical or regulated healthcare settings, including 10+ years of people leadership.
4d
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Director, Customer Engagement
Summit, New Jersey, United States
$245k-$300k/yr HybridFull Time
10+ YOE10+ MgmtBachelor's degree required; MBA preferred. Requires 10+ years in customer experience, support, or commercial operations in pharmaceutical or regulated healthcare, plus 10+ years of people leadership.
1mo
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Customer Success Director
New York or Santa Barbara
$110k-$135k/yr HybridFull Time
5+ YOE5+ years account management/customer success experience, bachelor\u0002s or equivalent, strong digital marketing and SaaS aptitude, strategic account planning, excellent communication and problem-solving skills.
2mo
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Director, Customer Success
New York City or Santa Barbara
$220k-$280k/yr OnsiteFull Time
8+ YOE5+ Mgmt8+ years in customer success with 5+ years managing teams in B2B SaaS; experience owning renewals, risk management, metrics, and cross-functional partnerships; strong technical instincts and coaching ability.
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