25 customer experience director jobs at 20 companies in Mentor, OH
1mo
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Director, Customer Implementations
Bethesda or Canton or Charlottesville or Richmond or Cleveland or Raleigh or Philadelphia or Boston or Atlanta or Jacksonville or Houston or Alabama or Arizona or California or Colorado or Connecticut or Delaware or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Maryland or Massachusetts or Michigan or Minnesota or Nevada or New Jersey or New York or North Carolina or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$150k-$165k/yr RemoteFull Time
10+ YOE6+ Mgmt10+ years in B2B SaaS implementation or delivery operations and 6+ years leading global teams; enterprise implementation, customer value, AI, automation, and Eastern Time Zone experience required.
AI, automation, dashboards, workflow tools, digital workers, ERP
2mo
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Customer Relationship/Retention Marketing Director
Cleveland, Ohio, United States
OnsiteFull Time
BA/BS in marketing or business required (MBA preferred). Proven customer retention marketing experience in retail/consumer/casino, leadership experience, CRM and data analysis skills, and experience designing rewards/promotions.
CRM
2w
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Rooms Director
Cleveland, Ohio, United States
$75k-$80k/yr OnsiteFull Time
3+ YOE3+ years hospitality management experience, bachelor's preferred; strong communication, conflict resolution, scheduling and training experience; Opera and Microsoft Office familiarity; flexible to work evenings, weekends, holidays.
Opera, Microsoft Office Suite
3w
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Admissions Director
Streetsboro, Ohio, United States
OnsiteFull Time
1+ YOEExperience in customer relations or admissions, knowledge of Medicare/Medicaid reimbursement, strong communication and presentation skills, organized and able to manage referral relationships.
1mo
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Store Director
Fairlawn, Ohio, United States
$67k-$84k/yr OnsiteFull Time
5+ YOE5+ Mgmt5+ years full-time retail management experience; scheduling flexibility including nights, weekends and holidays; ability to lift/move 40 lbs; hiring, training and operations management; strong customer service and merchandising skills.
2mo
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Client Services Director, Corporate Housing
Cleveland, Ohio, United States
OnsiteFull Time
3+ YOEBachelor's required (business preferred). Preferred minimum 3 years in relocation/travel/corporate housing/hospitality. Experience in client relationship management, escalation resolution, reporting/analysis, training, and moderate travel.
HubSpot, LinkedIn
2w
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Childcare Assistant Director
Cleveland, Ohio, United States
OnsiteFull Time
Inspire Early Education: Operates preschools and childcare centers providing early childhood education.
2+ YOETwo- or four-year degree in early childhood education or CPL 3 in OPR; minimum 2 years lead teaching experience preferred; energetic, personable, team-oriented, strong customer service and reliability.
CRM, KiddleFeed
2mo
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Director, Mass Torts - Disputes, Claims & Investigations
Chicago or Houston or Arlington or Philadelphia or Cleveland or Grand Rapids or Detroit or Baltimore or Washington or Tysons Corner
$145k-$300k/yr OnsiteFull Time
10+ YOE10+ years consulting experience in accounting/finance/economics, 4-year degree required (advanced degree preferred), mass torts expertise, strong leadership, client management, and financial/claims analysis skills; professional designations welcomed.
3w
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Associate Director, Credit Operations Support
Brook Park or Cleveland
OnsiteFull Time
5+ YOEExperience managing operations, compliance, audit, disputes, payments and fraud; strong analytical, financial and communication skills; Microsoft Office proficiency; associate degree +5 years (bachelor's +10 years preferred).
Microsoft Office
1w
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Utilities ERCS Principal Director
Albany or Arlington or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$139k-$434k/yr OnsiteFull Time
12+ YOERequires 12+ years in utilities, transformation leadership, consulting and commercial acumen, executive advising, sales development, digital and customer experience expertise, team leadership, and a bachelor's degree.
SAP, Oracle, AI, GenAI, data analytics, agile
1w
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Utilities ERCS Principal Director
Houston or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Arlington or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$139k-$434k/yr OnsiteFull Time
12+ YOE12+ years in utilities, including retail, customer operations, and meter-to-cash transformation; CIS implementation experience; executive advisory, consulting, commercial, sales, P&L, and senior team leadership experience; bachelor's degree or equivalent.
SAP, Oracle, Data, AI, GenAI
6d
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Food Service Director
Medina, Ohio, United States
$80k-$90k/yr OnsiteFull Time
4+ YOE1+ MgmtRequires 4+ years of experience, including 1–3 years in management and prior food service experience; strong communication, customer relationship, operational, financial, safety, and sanitation skills.
5d
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Director of Business Development
Homestead or Wittmann or Cleveland or United States or United Kingdom or Germany or China
OnsiteFull Time
Advanced technical degree, successful sales and marketing experience, team coaching and mentoring ability, customer issue resolution experience, and willingness to travel 25–40%.
1w
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Director of Community Engagement
Berea, Ohio, United States
$48k/yr OnsiteFull Time
Experience in sales, marketing, case management, or customer service in healthcare or senior living; strong relationship-building, communication, collaboration, and organizational skills.
social media
1mo
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Director of Financial Aid
Beachwood, Ohio, United States
OnsiteFull Time
3+ YOE1+ MgmtBachelor's degree preferred; 3 years Title IV aid administration experience (management preferred); minimum 1 year supervisory experience preferred; customer service, discretion, and strong communication skills.
6d
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Retail District Director - Ohio, D31
Ohio or Cleveland or Columbus or Pittsburgh
FieldFull Time
8+ YOERequires 8+ years of retail management, multi-unit operations experience, leadership of diverse teams of 75+ employees, customer service expertise, and proficiency in budgeting, planning, merchandising, inventory control, and loss prevention.
Retail operations, Visual merchandising, Inventory control, Loss prevention
1mo
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Corporate Director, Program Management
Brooksville or Logan or Williamsport or Strongsville or Plaistow or Watertown
$150k-$175k/yr OnsiteFull Time
10+ YOE10+ MgmtBachelor's degree required (Engineering/Business/Finance), MBA preferred. PMP a plus. 10+ years EMS and leadership experience, NPI experience, Lean knowledge, strong financial and customer skills, US citizenship and ability to obtain Secret clearance, travel up to 50%.
1w
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Executive Director- Soccer Shots/ Super Hoopers/ TrueCut Track
Cuyahoga Falls or United States
$60k-$65k/yr HybridFull Time
Leadership experience managing teams, project management and communication skills, digital marketing and CRM experience, data analysis, customer service, and flexibility for occasional evenings and weekends.
CRM, social media
3w
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Assistant Athletics Director for Marketing
Akron, Ohio, United States
OnsiteFull Time
2+ YOEBachelor's degree required; minimum 2 years managing sports marketing/promotions; strong communication, strategic planning, sales and customer relations; proficiency with Microsoft Office, InDesign, and Photoshop.
Microsoft Office, InDesign, Photoshop
3d
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Supervisory Human Resources Specialist (Division Director, Customer Engagement)
Belgium or Singapore or Saint Thomas or Pago Pago or Brussels or Brasília or Halifax or Montreal or Ansbach or Andersen Air Base or Barrigada or Finegayan or Saipan or Panama City or Warsaw or San Juan or Abu Dhabi or Tarrant County or Arlington County or Frederick County or Henrico County or Loudoun County or Virginia Beach County or Winchester County or Snohomish County or Spokane County or Milwaukee County or Oneida County or Mobile County or Alameda County or Los Angeles County or Napa County or Riverside County or San Francisco County or Arapahoe County or Boulder County or Denver County or El Paso County or Miami-Dade County or Okaloosa County or Osceola County or Camden County or Coweta County or Fulton County or Ada County or Boise County or Cook County or DuPage County or Hendricks County or Wichita County or Mason County or Baltimore County or Nantucket County or Kent County or Marquette County or Oakland County or Pipestone County or Merrimack County or Atlantic County or Mercer County or Monroe County or Queens County or Suffolk County or Summit County or Butler County or Erie County or Philadelphia County or Charleston County or Lancaster County or York County or Davidson County or Shelby County or Bandera County or South Houston or Spring or Springtown or Temple or Texarkana or Tomball or Tyler or Van Alstyne or Waco or Watauga or Weatherford or Wichita Falls or Willis or Willow Park or Cedar City or Cottonwood or Ivins or Kaysville or Morgan or Saint George or Salt Lake City or Tooele or Burlington or Aldie or Alexandria or Arlington or Bealeton or Bristow or Covington or Dulles Airport or Fort Lee or Fredericksburg or Front Royal or Hamilton or Hampton or Haymarket or Herndon or Lanexa or Leesburg or Lynchburg or Manassas or Marshall or McLean or Newport News or Norfolk or Naval Air Station Oceana or Purcellville or Richmond or Roanoke or Sandston or Sterling or Suffolk or Vint Hill Farms Military Installation or Virginia Beach or Warrenton or Williamsburg or Winchester or Arlington or Auburn or Bellingham or Bonney Lake or Burien or Coupeville or Covington or Des Moines or Everett or Federal Way or Fife or Fircrest or Gig Harbor or Kent or Langley or Longview or Maple Valley or McChord Air Force Base or Mead or Moses Lake or Nine Mile Falls or Normandy Park or North Bend or Olalla or Olympia or Orting or Pasco or Port Angeles or Puyallup or Renton or Richland or Ridgefield or SeaTac or Seattle or Spanaway or Spokane or Spokane International Airport or Spokane Valley or Tacoma or Vancouver or Winlock or Yakima
$112k-$174k/yr OnsiteFull Time
1+ YOE1+ MgmtOne year of specialized experience equivalent to FV-J/FG-14 in enterprise HR service delivery, workforce strategy, analytics, advisory leadership, supervision, or large-scale transformation; education cannot substitute.
Human Resources, Key Performance Indicators (KPIs), SF-50, eOPF, Microsoft
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