86 customer experience director jobs at 67 companies in Ohio
1d
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Director, Guest Experience
Columbus, Ohio, United States
OnsiteFull Time
3+ YOE3+ MgmtRequires 3–5 years leading part-time frontline event teams, a four-year degree or equivalent, customer service and leadership skills, and availability for nights, weekends, holidays, and irregular event hours.
social media
4d
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Lead Director, Commercial Member Experience
Hartford or Idaho or Arkansas or Texas or Georgia or Montana or Iowa or Wisconsin or Oregon or Washington or New York or Spain or District of Columbia or Connecticut or Nebraska or Rhode Island or Tennessee or Kentucky or Ohio or West Virginia or Maryland or Massachusetts or South Carolina or Missouri or Utah or Arizona or South Dakota or Pennsylvania or New Hampshire or Vermont or Minnesota or New Mexico or Michigan or California or Maine or North Dakota or Kansas or New Jersey or Indiana or Nevada or Louisiana or Mississippi or Oklahoma or Alabama or Virginia or Illinois or North Carolina or Colorado or Florida or Wyoming or Delaware
$100k-$232k/yr HybridFull Time
10+ YOERequires 10+ years in customer, member, digital, product experience, or communications strategy; healthcare or payer experience; strategic portfolio leadership; executive communication; and cross-functional influence.
3w
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Director, Workforce Management, Customer Experience & Quality
Mason, Ohio, United States
$105k-$120k/yr RemoteFull Time
8+ YOE8+ years workforce management experience with leadership across WFM, Quality, and Training; bachelor's degree required; expert in staffing models, forecasting, NICE platforms, and executive reporting.
NICE CXone, NICE WFM, Microsoft Excel, Microsoft Office
2w
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Director of Customer Service
Bowling Green, Ohio, United States
OnsiteFull Time
5+ YOE3+ Mgmt5+ years B2B customer service experience, 3+ years supervisory experience, bachelor’s in business or equivalent, strong communication, leadership, ERP and ACD knowledge, Microsoft Office proficiency.
Microsoft Outlook, Microsoft Word, Microsoft Excel, MS Query, Pivot Tables, ERP, Automated Call Distribution (ACD)
1mo
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Director, Customer Implementations
Bethesda or Canton or Charlottesville or Richmond or Cleveland or Raleigh or Philadelphia or Boston or Atlanta or Jacksonville or Houston or Alabama or Arizona or California or Colorado or Connecticut or Delaware or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Maryland or Massachusetts or Michigan or Minnesota or Nevada or New Jersey or New York or North Carolina or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$150k-$165k/yr RemoteFull Time
10+ YOE6+ Mgmt10+ years in B2B SaaS implementation or delivery operations and 6+ years leading global teams; enterprise implementation, customer value, AI, automation, and Eastern Time Zone experience required.
AI, automation, dashboards, workflow tools, digital workers, ERP
1w
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Director, Customer Insights
Raritan or Cincinnati or United States
$150k-$259k/yr HybridFull Time
7+ YOE3+ MgmtBachelor’s degree required; 7+ years of commercial experience and 3–5 years of people leadership required. Requires strategic planning, analytics, financial acumen, matrix leadership, and stakeholder management.
Customer Relationship Management (CRM)
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Director, Customer Insights
Raritan or Cincinnati
$150k-$259k/yr HybridFull Time
7+ YOE3+ MgmtBachelor's degree, 7+ years of commercial healthcare experience, and 3–5 years of people leadership required. Requires strategic planning, analytics, financial acumen, matrix leadership, and stakeholder management.
Customer Relationship Management (CRM)
2w
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Funeral Director
Zanesville, Ohio, United States
OnsiteFull Time
2+ YOE2+ years funeral director/embalmer experience; valid state funeral director/embalmer license or ability to obtain; valid driver's license and good driving record; ability to lift up to 100 pounds; willingness to be on-call and engage in community outreach.
1mo
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Director- Customer Account Management
Mason, Ohio, United States
OnsiteFull Time
7+ YOE7+ years in inside sales, account management, or customer success; bachelor\u0002s degree; strong communication, coaching, KPI ownership, and experience with Epicor, Salesforce or SAP and MS Office.
Epicor, Salesforce, SAP, Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint, Microsoft Teams
1mo
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Sr. Director of Customer Operations
Cincinnati, Ohio, United States
$150k-$190k/yr OnsiteFull Time
10+ YOEBachelor's degree, 10+ years in customer/commercial operations or contract management, experience negotiating complex agreements, pricing and profitability analysis, leadership experience in manufacturing/aerospace, strong communication and analytical skills.
ISO 9001:2015
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Director Business Customer Development
Westerville, Ohio, United States
$104k-$198k/yr OnsiteFull Time
10+ YOEBachelor's degree required; MBA preferred. Preferred experience includes 10+ years in supply chain and 5+ years in sales or consulting, with executive relationship and business development expertise.
1w
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Funeral Director- Sunrise Cremations and Funerals
Holland, Ohio, United States
OnsiteFull Time
Ohio-licensed funeral director and embalmer with valid driver's license, strong communication and organizational skills, ability to manage multiple services, regulatory compliance and documentation.
1mo
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Senior Director Client Services
Alabama or Michigan or Louisiana or Nebraska or Missouri or Wisconsin or Ortigas or South Carolina or Delaware or Kentucky or Tennessee or Illinois or Virginia or Georgia or Minnesota or Iowa or Oregon or Washington or Mississippi or North Carolina or Wyoming or Arkansas or Indiana or Pennsylvania or Oklahoma or Utah or Texas or Rhode Island or Nevada or Colorado or Arizona or South Dakota or Idaho or Florida or Maryland or West Virginia or Ohio or New Mexico or New Hampshire or Kansas or Connecticut or California or Massachusetts or New Jersey or New York
RemoteFull Time
5+ YOE3+ Mgmt5+ years client services experience with 3+ years at Director level, BPO/outsourcing background, experience managing high-profile/regulatory accounts, financial and operational acumen, people leadership, and ability to travel as needed.
Microsoft Excel, Microsoft PowerPoint
2mo
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Customer Relationship/Retention Marketing Director
Cleveland, Ohio, United States
OnsiteFull Time
BA/BS in marketing or business required (MBA preferred). Proven customer retention marketing experience in retail/consumer/casino, leadership experience, CRM and data analysis skills, and experience designing rewards/promotions.
CRM
1mo
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Sr. Director, Customer Sales, Large Format
North America or United States or Cincinnati or Minneapolis or Atlanta or Bloomington
$164k-$180k/yr RemoteFull Time
8+ YOEBachelor's degree or equivalent experience,8+ years managing national accounts,DSD beverage background preferred,valid driver's license,ability to travel ~26–50%,strong analytical and leadership skills.
Alteryx, Google Analytics, Microsoft Office, Microsoft Power Business Intelligence (BI), Outlook, Power Point, Excel, Word, SQL, Tableau (Software), Nielsen/IRI
1w
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Director of Customer Success and Implementation
Ashburn or Frederick or Pittsburgh or Morgantown or Ohio or Pennsylvania or Virginia or West Virginia
OnsiteFull Time
7+ YOE7+ years technical program management experience in data center/cloud/AI or energy infrastructure; technical scoping, KPI-driven decision making, strong communication; proficiency with Salesforce,Jira,Claude.
Salesforce, Jira, Claude
1w
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Rooms Director
Cleveland, Ohio, United States
$75k-$80k/yr OnsiteFull Time
3+ YOE3+ years hospitality management experience, bachelor's preferred; strong communication, conflict resolution, scheduling and training experience; Opera and Microsoft Office familiarity; flexible to work evenings, weekends, holidays.
Opera, Microsoft Office Suite
2w
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Admissions Director
Streetsboro, Ohio, United States
OnsiteFull Time
1+ YOEExperience in customer relations or admissions, knowledge of Medicare/Medicaid reimbursement, strong communication and presentation skills, organized and able to manage referral relationships.
1w
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Director of Product Support
Chicago or Cincinnati
HybridFull Time
7+ YOE3+ MgmtRequires 7+ years in technical support or customer-facing engineering, including 3+ years managing teams; strong troubleshooting, logs, APIs, SQL, incident response, and support-platform experience.
Intercom, Zendesk, Jira, Metabase, SQL, PointClickCare, MatrixCare, HL7, FHIR, SFTP, Pendo, EHR, HRIS, API
4d
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Account Director
Saint Louis or Austin or Durham or Newark or Seattle or Cincinnati or New York City or Dallas or Boston
$140k-$150k/yr OnsiteFull Time
5+ YOEBachelor's degree in business management or related field and 5–8 years of experience, with customer strategy, retention, growth, analysis, and supervisory experience.
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