42 customer experience director jobs at 30 companies in Monroe, NC
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Director, Customer Experience
Radnor or Charlotte or Fort Wayne or Omaha
$97k-$176k/yr HybridFull Time
7+ YOE3+ Mgmt7+ years in customer engagement/experience,3+ years leadership,BA or equivalent,strong presentation,strategic thinking,and ability to translate customer insights to business value.
2mo
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Director, Customer Experience
China Grove, North Carolina, United States
$99k-$165k/yr OnsiteFull Time
Experience in operations, analytics, industrial engineering; leadership; strong communication; bachelor's degree or equivalent.
Microsoft Excel, Tableau, SQL, Warehouse Management Systems, Labor Management Systems
1mo
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Director of Customer Experience – Commercial Banking
Boston or New York City or Philadelphia or Charlotte
$216k-$267k/yr HybridFull Time
10+ YOE10+ years in customer experience, journey or service design with commercial banking experience; proven leadership of cross-functional teams; expertise in service design, journey mapping, process improvement, and CX performance programs; strong communication and executive presence; Bachelor's required, MBA preferred.
JD Power, NPS
2w
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Director of Customer Support
Rock Hill, South Carolina, United States
OnsiteFull Time
8+ YOE5+ MgmtBachelor's degree,8+ years customer care/service or warranty experience,5+ years managing multi-functional teams,CRM and analytics experience,strong communication and leadership skills.
Salesforce, SAP S/4 HANA, OMS, WMS
2mo
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Director of Customer Engagement
Charlotte, North Carolina, United States
OnsiteFull Time
8+ YOE4+ Mgmt8–10 years in customer service, 4+ years people management, P&C or 2-20 license (or willing to obtain), Bachelors preferred, experience with BPO and insurance operations, strong communication and leadership.
1w
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Director, Strategic Customer Success
Charlotte or Virginia or South Carolina
OnsiteFull Time
15+ YOERequires 15 years of skilled nursing operations or administration experience and an active or recent North Carolina NHA license; healthcare, business, or nursing bachelor's degree preferred.
Eventus
2w
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Senior Director, Customer Service Reliability
Charlotte, North Carolina, United States
OnsiteFull Time
10+ YOE7+ MgmtBachelor's or equivalent,10+ years customer experience/product/operations leadership,7+ years managing teams; strategic planning, program leadership, Agile/Waterfall project management, data-driven decision making, executive communication, AI/ML/NLP familiarity.
AI, ML, NLP, LLM
1w
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Director of Experience + Lifestyle (Front Office + Food and Beverage)
San Diego or Atlanta or Austin or Charlotte or Chicago or Denver or Fort Lauderdale or Los Angeles or Miami or Nashville or Oakland or Philadelphia or Pittsburgh or Portland or San Francisco or San Jose or Santa Monica or Scottsdale or Seattle
$75k-$85k/yr OnsiteFull Time
4+ YOEBachelor’s degree and 4+ years in hospitality, events, restaurant, banquet, catering, members club, guest service, or front office operations; management, employee development, budgeting, and Microsoft Office experience required.
Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft SharePoint
1w
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Director, Strategic Customer Success
Charlotte, North Carolina, United States
OnsiteFull Time
15+ YOERequires 15+ years of skilled nursing facility operations or administration, an active or recent North Carolina NHA license, customer growth expertise, industry networks, and conference presentation experience.
Eventus, long-term care healthcare technology solutions
1mo
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Director, Customer Marketing
Austin or Charlotte or Reston or United States
OnsiteFull Time
10+ YOE10+ years B2B enterprise customer/lifecycle marketing experience, proven expansion revenue results, executive engagement program experience, team leadership, CRM/marketing automation proficiency (Salesforce, Marketo).
Salesforce, Marketo, Gainsight, 6sense, Goldcast, Qualified, Outreach, Zapier, Clay, Claude
2w
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Director - Customer Relationship Marketing (CRM)
Mooresville, North Carolina, United States
OnsiteFull Time
10+ YOE5+ MgmtBachelor's or equivalent experience,10+ years in CRM/customer growth with 5+ years leading enterprise customer marketing; experience in lifecycle, personalization, segmentation, experimentation, and influencing cross-functional leaders.
Adobe Experience Platform, Adobe Journey Optimizer, Salesforce Marketing Cloud, Braze, Adobe Target
1mo
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Senior Customer Relationship Manager
Allen or Birmingham or Cedar Falls or Charlotte or Louisville or Lenexa or Springfield or Monett
$75k-$95k/yr RemoteFull Time
6+ YOE6+ years back-office banking or customer relationship experience in banking; ability to travel up to 25%; experience with Silverlake, CIF 20/20, or Core Director preferred; strong communication and judgment.
Silverlake, CIF 20/20, Core Director
1mo
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Director of Application Engineering & Customer Insights
Charlotte, North Carolina, United States
$128k-$221k/yr OnsiteFull Time
Bachelor's in engineering/packaging/materials/chemistry (Master's preferred), experience leading customer-facing technical work across NPD/application engineering, systems thinking, people leadership, strong data-driven communication, and willingness to travel internationally.
1mo
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Director, Premium & Wealth
Charlotte, North Carolina, United States
$232k/yr OnsiteFull Time
10+ YOE5+ Mgmt10+ years in wealth management or premium fintech operations, 5+ years managing managers, FINRA Series licensing or equivalent, strong operational metrics experience, familiarity with regulated trading workflows, and responsible use of generative AI.
6d
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Venue Director I - Audio Visual, Event Technology
Charlotte, North Carolina, United States
OnsiteFull Time
3+ YOE3+ MgmtHigh school diploma or equivalent; three years of management experience in audio visual or hospitality preferred. Requires planning, technical, organizational, personnel management, communication, and customer service skills.
2w
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CATERING DIRECTOR
Salisbury, North Carolina, United States
$60k-$65k/yr OnsiteFull Time
Experience in catering or foodservice management, strong organizational and project management skills, excellent communication, customer service, and menu development abilities.
3mo
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Kitchen Director
Charlotte, North Carolina, United States
$45k-$62k/yr OnsiteFull Time
Restaurant management experience with strong leadership, organizational, and problem-solving skills; knowledge of BOH operations, food safety, and customer service; able to work full-time with flexible hours.
6d
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Director of PSC Operations
Pittsburgh or Phoenix or Orlando or Titusville or Raleigh or Horsham or Charlotte or Dallas
$150k-$259k/yr RemoteFull Time
10+ YOE5+ MgmtBachelor's degree and 10 years of healthcare, biotech, pharmaceutical, or specialty pharmacy experience, including 5 years leading contact center or patient access operations.
Customer Relationship Management (CRM), Customer Support Platforms, data analytics, digital tools
3w
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Center Therapy Director
Charlotte, North Carolina, United States
OnsiteFull Time
2+ YOEPhysical Therapy bachelor's or advanced degree, jurisdictional licensure, and at least two years of clinical experience. Requires clinical knowledge, leadership, communication, decision-making, and customer service skills.
Clinical Analytics, Physical Therapy Guidebook, Medical experts panel (MEP), Occupational Health University, Professional On-demand Learning Modules, 401(k), HSA, FSA, RVU
2w
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Associate Director, Client Services - Account Management
Charlotte or Denver or New York
$136k-$205k/yr HybridFull Time
5+ YOEBachelor’s degree, 5+ years PBM/health plan or benefits consulting experience, Excel and Microsoft Office proficiency, experience with structured/unstructured data, strong communication and multitasking skills, ability to travel up to 25%.
Microsoft Office, Microsoft Excel, SQL
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