164 customer experience director jobs at 118 companies in Plainfield, IL
3w
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Director, Customer Experience Strategy & Operations
San Francisco or New York City or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similar analytical role; team-building and cross-functional leadership experience required.
AI, automation, internal apps, Covey Scout for Inbound
2mo
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Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
3mo
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Director, Community Experience
Chicago, Illinois, United States
$48k-$55k/yr OnsiteFull Time
4+ YOEBachelor's degree or equivalent, minimum 4 years related experience including managerial duties, proficiency with CRM/customer data preferred, strong communication, analytical, and leadership skills, ability to work flexible hours and weekends.
CRM
2mo
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Director of Digital Customer Experience & AI Innovation
Temple Terrace or Rolling Meadows
$161k-$280k/yr HybridFull Time
8+ YOE3+ MgmtBachelor's degree or 4+ years experience; 8+ years in Customer Success/CX/Sales/Digital CX with 3+ years leadership in SaaS; expertise in design thinking, AI/ML integration, predictive analytics, and BI/CS platforms.
Tableau, Looker, Gainsight, Staircase, ChurnZero, Salesforce
1mo
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Managing Director - Aircraft & Customer Experience Engineering
Chicago, Illinois, United States
$213k-$277k/yr HybridFull Time
10+ YOE3+ MgmtBachelor's in engineering/science/math required, 10+ years related experience, 3+ years leading technical teams, extensive FAR/airworthiness knowledge, A&P, Six Sigma BB or RCA preferred, up to 40% travel; hybrid (3 days office).
4w
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Director of Digital Customer Experience & AI Innovation
Temple Terrace or Rolling Meadows
$161k-$280k/yr HybridFull Time
8+ YOE3+ Mgmt8+ years in SaaS Customer Success/CX/CS/Sales with 3+ years leadership; expertise in end-to-end journey design, design thinking, AI/LLM integration, analytics and executive governance.
Tableau, Looker, Gainsight, Staircase, ChurnZero, Salesforce
20h
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Director, Customer Success
Lisle, Illinois, United States
$160k-$200k/yr OnsiteFull Time
People leadership and experience managing complex global customer relationships across manufacturing, engineering, electronics, technology, operations, or supply chain; cross-functional governance and performance management experience required.
SAP, Teamcenter, Kinaxis
1mo
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Director, Customer Success
Chicago, Illinois, United States
$132k-$155k/yr HybridFull Time
10+ YOE3+ Mgmt10+ years in customer success or related SaaS/legal tech roles, 3+ years people leadership, bachelor’s in tech or legal, experience with eDiscovery tools, and proven ability to drive adoption, retention, and NRR.
Reveal, Logikcull, Brainspace, Salesforce, Gainsight
3w
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Director, Experience Strategy (Audience Insights)
Chicago, Illinois, United States
$107k-$153k/yr HybridFull Time
8+ YOE8+ years in customer experience, strategy, insights, media, or integrated marketing; pharmaceutical agency experience preferred; strong analytical, communication, presentation, facilitation, mentoring, and Microsoft Office skills.
Microsoft Office
1w
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User Experience Strategy Director
Chicago or Miami or New York City
$155k-$410k/yr OnsiteFull Time
9+ YOEBachelor's degree and at least 9 years of experience. Requires customer experience strategy, design thinking, human-centered design, prototyping, data analysis, innovation, and stakeholder relationship skills.
2w
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Sr. Director, Digital Experience & AI
Chicago or Boston or Austin or Grand Rapids or Pittsburgh or Valhalla
$214k-$290k/yr OnsiteFull Time
15+ YOERequires 15+ years in digital experience, strategy, customer experience, digital product, or marketing leadership; enterprise program scaling, team building, AI, analytics, SEO, platforms, and executive stakeholder experience.
SEO, AEO, AI, large language models, structured data, Employee Assistance Program (EAP), Calm, 401(k), Health Savings Account (HSA), Flexible Spending Account (FSA)
2w
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Customer Success Associate Director
Chicago or Kennesaw or Dallas or Waltham or Indianapolis or Philadelphia
$122k-$219k/yr HybridFull Time
6+ YOEBachelor's degree, specialized training, or equivalent experience; 6+ years in customer success, account management, product marketing, or related customer-facing work; healthcare expertise and strong executive communication preferred.
4w
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Customer Service Associate Director
Lisle, Illinois, United States
$110k-$166k/yr RemoteFull Time
5+ YOE3+ MgmtBachelor's+6yrs or Master's+5yrs or 10yrs customer service experience with minimum 3yrs lead experience; knowledge of fleet operations and dealer networks; legal authorization to work in the US.
1w
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Director of Resident Experience & Engagement
Skokie or Evanston or Lake Forest or Arlington Heights
$139k-$181k/yr OnsiteFull Time
7+ YOE7+ MgmtBachelor's degree required, master's preferred; 7+ years of leadership experience in wellness, customer experience, senior living, healthcare, luxury service, or related fields; multi-site standards and change leadership experience.
dashboards, scorecards
1mo
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Director, Customer Success
Chicago, Illinois, United States
$100k-$130k/yr HybridFull Time
6+ YOE6+ years client-facing experience in market research or customer success, strong research methodology knowledge (quant/qual/AI), excellent communication, presentation and commercial skills, proven account growth and team leadership.
4w
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Director, Customer Success Workplace Management Technology
Atlanta or Chicago or Dallas
$130k-$180k/yr RemoteFull Time
5+ YOE5+ years in enterprise SaaS customer success/account management, multi-regional relationship management, SLA and contract fluency, Salesforce proficiency, Corrigo/CMMS or IFM experience preferred, bachelor\u0002s degree required.
Salesforce CRM, Corrigo Enterprise, Microsoft Excel, Microsoft PowerPoint, Microsoft Word
1w
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Director of Resident Experience & Engagement
Skokie or Evanston or Lake Forest or Arlington Heights
$139k-$181k/yr OnsiteFull Time
7+ YOE7+ MgmtBachelor's degree and 7+ years of leadership experience in wellness, customer experience, senior living, healthcare, luxury service, or related fields. Requires multi-site standards, facilitation, communication, training, and change leadership experience.
dashboards, scorecards
1mo
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Executive Director, Customer Success (North Hemisphere)
Northbrook or United States or United Kingdom or Mexico
$150k-$250k/yr RemoteFull Time
7+ YOE7+ years in customer success/engagement or enterprise sales, experience building teams and processes, strong customer relationship and C-level communication skills, data-driven and analytical, knowledge of subscription/renewal models, willing to travel ~25%.
3w
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Director, Customer Partnerships
Addison or Plattsburgh or Fort Wayne
$78k-$116k/yr HybridFull Time
5+ YOE5+ years consultative sales experience with national account leadership, strong presentation and communication skills, ability to develop business plans, and willingness to travel up to 30%.
3mo
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Customer Success Director
Chicago, Illinois, United States
$141k-$177k/yr RemoteFull Time
7+ YOEBased in Greater Chicago; 30% travel; 7+ years with healthcare providers/payers; healthcare tech knowledge; proven execution; clinical workflow experience; strong analytics and communication.
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