162 customer experience director jobs at 112 companies in Redland, MD
3w
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Director, Customer Experience Strategy & Operations
San Francisco or New York City or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similar analytical role; team-building and cross-functional leadership experience required.
AI, automation, internal apps, Covey Scout for Inbound
2mo
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Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
2w
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Director Member Experience
Centreville, Virginia, United States
$65k-$75k/yr OnsiteFull Time
5+ YOE3+ MgmtHigh school diploma required; 5 years in hospitality, customer relations, events, food and beverage, or marketing; 3 years of leadership or management; Microsoft Office and CRM experience preferred.
Microsoft Word, Microsoft Outlook, Microsoft Excel, Salesforce, CRM
1mo
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Director, Customer Service
Milwaukee or Hartford or Baltimore or Portland or Wellesley Hills or Kansas City or Nashville
$115k-$172k/yr OnsiteFull Time
8+ YOE5+ MgmtBachelor's degree and 8+ years customer service/call center experience with 5+ years management; knowledge of call center metrics, staffing and quality processes; strong communication and project management skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, MS Project, Microsoft Outlook, Microsoft SharePoint, Microsoft Visio
1mo
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Director, Customer Service
Milwaukee or Hartford or Baltimore or Portland or Wellesley Hills or Kansas City or Nashville
$115k-$172k/yr OnsiteFull Time
8+ YOE5+ MgmtBachelor's degree plus 8 years customer service/call center experience (or equivalent), 5 years healthcare/dental experience preferred, 5 years management, call center metrics knowledge, advanced Microsoft application proficiency, strong communication and project management skills.
Word, Microsoft Excel, PowerPoint, MS Project, Outlook, SharePoint, Visio
3d
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Director of Patient Experience
Woodbridge, Virginia, United States
$55k-$65k/yr OnsiteFull Time
2+ YOEBachelor's degree preferred; 2+ years in healthcare, long-term care, senior living, hospitality, or customer service preferred. Requires communication, conflict resolution, data analysis, documentation, and problem-solving skills.
Microsoft Office, electronic healthcare systems
3w
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Director of Patient Experience
Alexandria, Virginia, United States
$62k-$65k/yr OnsiteFull Time
Bachelor’s degree preferred; experience in healthcare, long-term care, senior living, hospitality, or customer service preferred. Requires strong communication, conflict resolution, organization, and data analysis skills.
Microsoft Office, electronic healthcare systems
1mo
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Director of Customer Success
Bethesda, Maryland, United States
$87k-$144k/yr OnsiteFull Time
5+ YOEMaster's preferred;5+ years customer success/account management in healthcare;experience with Epic workflows;ability to present ROI to C-suite;strong communication and project management skills.
Asana, Google Workspace, Epic
2mo
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Director, Customer Implementations
Bethesda or Canton or Charlottesville or Richmond or Cleveland or Raleigh or Philadelphia or Boston or Atlanta or Jacksonville or Houston or Alabama or Arizona or California or Colorado or Connecticut or Delaware or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Maryland or Massachusetts or Michigan or Minnesota or Nevada or New Jersey or New York or North Carolina or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$150k-$165k/yr RemoteFull Time
10+ YOE6+ Mgmt10+ years in B2B SaaS implementation or delivery operations and 6+ years leading global teams; enterprise implementation, customer value, AI, automation, and Eastern Time Zone experience required.
AI, automation, dashboards, workflow tools, digital workers, ERP
1mo
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Senior Director, Member Experience & Products (Transformational Design)
Bethesda, Maryland, United States
$151k-$192k/yr HybridFull Time
10+ YOE10+ years hospitality experience, bachelor\u0002s degree required; experience defining transformational strategies, owning product requirements, using data and research to drive customer value.
3w
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Senior Director, Customer Advocacy
McLean, Virginia, United States
$175k-$350k/yr OnsiteFull Time
12+ YOE5+ Mgmt12+ years in B2B marketing/sales/customer success with 5+ years managing teams; proven customer advocacy/reference program experience; strong storytelling, communication, and cross-functional influence; bachelor’s degree or equivalent.
1mo
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Director of Customer Success
Bethesda, Maryland, United States
$87k-$144k/yr OnsiteFull Time
5+ YOEMaster's preferred; 5+ years customer success/account management in healthcare; experience with Epic EHR workflows; ability to communicate ROI to C-suite; strong presentation, project management, and account strategy skills.
Asana, Google Workspace, Epic
2mo
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Director, Customer Engineering Enablement
Annandale, Virginia, United States
$200k-$250k/yr HybridFull Time
10+ YOE5+ Mgmt10 years customer-facing/support experience, 5 years managing solution architecture/engineering teams, 5 years supporting federal customers, ability to obtain Top Secret clearance, experience with data/ML/AI platforms, strong executive communication.
1mo
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Director, Customer Marketing
Austin or Charlotte or Reston or United States
OnsiteFull Time
10+ YOE10+ years B2B enterprise customer/lifecycle marketing experience, proven expansion revenue results, executive engagement program experience, team leadership, CRM/marketing automation proficiency (Salesforce, Marketo).
Salesforce, Marketo, Gainsight, 6sense, Goldcast, Qualified, Outreach, Zapier, Clay, Claude
1w
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Director of Customer Engagement - Clearance Required
Arlington, Virginia, United States
$175k-$250k/yr HybridFull Time
Bachelor's degree, significant DoD/DoW customer engagement or leadership experience, federal acquisition expertise, executive communication skills, and active Secret clearance required.
SBIR, STTR, OTAs, Commercial Solutions Openings (CSOs), FAR, GWACs, IDIQs, BPAs, CRM
12h
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Director 1, Customer Support Services
North Bethesda or Houston
$116k-$180k/yr OnsiteFull Time
5+ YOE5+ MgmtBachelor’s degree or equivalent experience, 5 years of management experience, 5 years of related experience, team leadership, analytical, relationship management, strategic thinking, and problem-solving skills.
3w
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Executive Director
Bowie, Maryland, United States
OnsiteFull Time
3+ YOEBachelor's degree, current state administrative license, and 3+ years as an Executive Director. Requires senior community operations, sales, financial management, regulatory, leadership, and customer service experience.
2w
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Caliday Program Director
Finksburg, Maryland, United States
$23-$24/hr OnsiteFull Time, Part Time
High school diploma, School Age Director qualification, customer service skills, computer skills, and specified safety certifications; childcare and supervisory experience desirable.
Microsoft Office
3w
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Director of Customer Success and Implementation
Ashburn or Frederick or Pittsburgh or Morgantown or Ohio or Pennsylvania or Virginia or West Virginia
OnsiteFull Time
7+ YOE7+ years technical program management experience in data center/cloud/AI or energy infrastructure; technical scoping, KPI-driven decision making, strong communication; proficiency with Salesforce,Jira,Claude.
Salesforce, Jira, Claude
1mo
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Guest Services Director
Baltimore, Maryland, United States
$49k-$52k/yr OnsiteFull Time
1+ YOEHigh school diploma or equivalent, 1 year customer service experience, experience with vulnerable adults preferred, computer knowledge, ability to pass background check.
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