567 customer experience lead jobs at 279 companies in Hanover, MA
2d
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Customer Experience Lead
Medford, Massachusetts, United States
$21/yr OnsiteFull Time
2+ YOERequires 2–3 years of retail leadership or customer experience in a high-volume environment, POS experience, team coaching ability, strong communication, emotional intelligence, and background-check eligibility.
POS systems, Google
2d
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Customer Experience Lead - Full Time
Braintree, Massachusetts, United States
$17/hr OnsitePart Time
1+ YOEOne or more years of retail experience preferred; requires customer service, associate leadership, communication, problem-solving, organization, flexibility, and operational accuracy.
1mo
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Customer Experience Lead (Keyholder) - Boston
Boston or Brooklyn
$26-$30/hr OnsiteFull Time
2+ YOE2+ years retail/customer-facing experience; flexible hours including evenings, weekends and holidays; strong communication, problem-solving, organization, and coaching skills; luxury/consignment retail preferred.
Google Suite, Salesforce, Mac iOS
4d
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Experience Lead
Tysons or New York City or Los Angeles or Houston or Chicago or Atlanta or Boston or Philadelphia
OnsiteFull Time
Requires guest-facing operational management experience in hospitality, entertainment, museums, live events, or similar settings; strong communication, organization, time management, and fast-paced problem-solving skills.
Microsoft Office, Google Suite, Slack, Project Management systems
4d
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Experience Lead, Seaport
Boston, Massachusetts, United States
$16/hr OnsiteFull Time
1+ YOEMinimum 1 year of customer service or related experience, strong communication skills, computer literacy, flexible availability, and CPR/AED certification or willingness to obtain it.
LPMS, Equifit
2d
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Contract Guest Experience Lead | Chestnut Hill
Chestnut Hill, Massachusetts, United States
$26-$30/hr OnsiteFull Time, Contract
1+ YOERequires 1 year of retail or customer experience, some experience leading, mentoring, or delegating, legal work authorization, and reliable transportation. High school diploma/GED and sales leadership experience are preferred.
1w
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Team Lead, Payment Experience, Americas (Customer Support)
Boston, Massachusetts, United States
$55k-$65k/yr HybridFull Time
4+ YOERequires 4+ years in customer support, informal leadership or mentoring experience, strong English communication, analytical skills, CRM and Microsoft Office familiarity, and payment-related experience preferred.
Microsoft Office, CRM, Zendesk, Google Workspace, Looker
2w
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AC Guest Experience Lead
Falmouth, Massachusetts, United States
$23-$24/hr OnsiteFull Time
2+ YOERequires 2+ years in hotel front desk or supervisory hospitality roles, PMS/POS proficiency, leadership and communication skills, multitasking ability, and flexible availability for nights, weekends, and holidays.
Property Management System (PMS), Point of Sale (POS), Google Suite
3d
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Member Experience Lead - Wimbledon Tennis & Pickleball Club
Walpole, Massachusetts, United States
$19-$25/hr OnsiteFull Time, Part Time
Customer service, hospitality, or club/fitness operations experience preferred; leadership a plus. Requires scheduling and basic computer skills, social media familiarity, and evening/weekend availability. CPR/AED preferred.
Instagram, TikTok, Facebook
1mo
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Customer Experience Supervisor I - Dartmouth Mall
North Dartmouth, Massachusetts, United States
$22-$28/hr OnsiteFull Time
Lead and coach store associates and cashiers, drive customer service and sales, manage scheduling, hiring, training, and checkout operations, and monitor POS productivity metrics.
Point of Sale, Mobile Point of Sale
2mo
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Retail Customer Service Lead
Plymouth, Massachusetts, United States
OnsiteFull Time
2+ YOE2+ years retail customer service experience, leadership preferred, full-time availability including evenings/weekends/holidays; proficiency with POS/computer applications; strong communication, organizational, and physical ability to lift up to 50+ lbs.
POS
2mo
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Retail Customer Service Lead
Danvers, Massachusetts, United States
$16-$30/hr OnsiteFull Time
2+ YOEMinimum 2 years retail experience, leadership preferred; full-time availability including evenings, weekends and holidays; computer and POS proficiency; strong written and verbal communication; ability to lift up to 50+ lbs.
POS
3mo
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Lead Customer Service Advisor
Everett, Massachusetts, United States
$15-$22/hr OnsiteFull Time
3+ YOEHigh school diploma or equivalent; 3-5 years service industry experience; valid driver's license; knowledge of automotive service and customer service best practices; ability to work days, nights, weekends, holidays.
2w
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Customer Service Team Lead
West Wareham, Massachusetts, United States
$22-$27/hr OnsiteFull Time
Customer service experience preferred; requires strong communication, organizational, time management, decision-making, problem-solving, and Microsoft Office proficiency. Salesforce experience preferred.
Microsoft Office, Adobe PDF, Salesforce
3mo
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Lead Customer Service Representative
Somerville, Massachusetts, United States
$18-$25/hr OnsiteFull Time, Part Time
Customer service experience with strong communication; computer skills (Word/Excel); able to learn software; able to work 8am-4pm Mon-Fri; hourly pay 18-25; part-time considered.
Microsoft Word, Microsoft Excel, CRM software
2mo
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Customer Trust Lead
Boston, Massachusetts, United States
$79k-$95k/yr HybridFull Time
5+ YOE5+ years in information security compliance or vendor risk; working knowledge of SOC 2, ISO 27001, NIST, GDPR, CCPA; experience with high-volume DDQ workflows; strong written communication and organization; proficiency with RFPIO.
RFPIO, SafeBase, Vanta, Drata, OneTrust, Whistic
2mo
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Customer Sales Lead - Northeast
Stamford or Boston
$118k-$162k/yr RemoteFull Time
6+ YOEBachelor's degree, 6 years CPG sales or customer-facing commercial experience, proven ability to deliver net sales and profit targets, trade management and promotional planning experience, strong analytical skills with Circana/NielsenIQ and retailer POS, negotiation and presentation skills.
Circana, NielsenIQ, POS, S&OP
3mo
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Customer Service Supervisor
Avon, Massachusetts, United States
$50k-$60k/yr OnsiteFull Time
2+ YOE2+ MgmtLead customer service management experience; oversee team; on-site Avon, MA; US citizenship or eligible status required.
3w
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Customer Service Lead
Medway, Massachusetts, United States
$25/hr OnsiteFull Time
3+ YOE1+ MgmtHigh school diploma, 3+ years customer service experience, 1+ year veterinary experience, communication and organizational skills, and knowledge of animal handling, patient care, and veterinary medications.
Electronic Medical Records (EMR)
4w
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Customer Experience and Service Transformation Advisory Senior Manager (Products)
New York or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Pittsburgh or Hartford or St. Louis or Miami or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Walnut Creek or Charlotte or Houston or Arlington or Redmond or Bentonville or Nashville or Detroit
$113k-$338k/yr OnsiteFull Time
8+ YOE8+ years in customer support/experience roles with leadership and selling duties; 5+ years with cloud SaaS, customer service platforms and AI; experience leading large transformations and quantifying business cases.
Salesforce, Dynamics, GenAI, CCaaS, Cloud (SaaS)
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