843 customer experience lead jobs at 359 companies in Shaw, DC
2mo
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Customer Experience Lead—Arlington
Arlington, Virginia, United States
OnsiteFull Time
2+ YOETwo to three years retail and customer service experience; cash handling; availability for weekends/holidays; full-time, non-exempt; leadership responsibilities.
2d
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Experience Lead, Bethesda
Bethesda, Maryland, United States
$19/hr OnsiteFull Time
1+ YOERequires 1+ year of customer service or related experience, CPR/AED certification or willingness to obtain, strong communication, computer literacy, flexible availability, and ability to lift up to 50 pounds.
LPMS, Equifit
5d
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Team Lead Supervisor, Customer Experience - B2C
Glen Burnie or New York City or Baltimore
$55k-$70k/yr OnsiteFull Time
2+ YOERequires 2–4 years in customer service or contact center work, experience with escalations and complex cases, strong organization and communication skills, and operational metrics experience. Frontline team support preferred.
Power BI, Salesforce Service Cloud
1d
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(Contract) Guest Experience Lead | Gaithersburg
Gaithersburg, Maryland, United States
$24-$28/hr OnsiteFull Time, Contract
1+ YOERequires 1 year of retail or customer experience, some leadership, mentoring, or delegation experience, legal work authorization, and reliable transportation. High school diploma or retail leadership experience preferred.
3w
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PT Customer Lead (539900)
Lake Ridge, Virginia, United States
OnsitePart Time
Part-time retail role supporting store customer service and retail operations; may lead shifts and assist customers. No specific certifications or experience listed.
3mo
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Lead Experience Guide (Lead Front Desk Associate)
Fairfax, Virginia, United States
OnsiteFull Time
Experience in sales and service; leadership ability; strong guest service, communication, and problem-solving; flexible hours including evenings and weekends.
1w
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Patents Customer Experience (CX) Specialist
Alexandria, Virginia, United States
$122k-$158k/yr OnsiteFull Time
1+ YOEOne year of specialized experience equivalent to GS-12 managing customer experience activities, designing surveys, creating dashboards, analyzing feedback, leading research projects, and collaborating with stakeholders.
USA Hire, Microsoft Excel
3w
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PT Customer Lead
Woodbridge, Virginia, United States
OnsiteFull Time
Provide friendly cashier and customer service, operate register and scanners, handle payments, retrieve carts, perform light lifting and cleaning, meet service standards.
cash register, scanner, computer, calculator, smart devices
1mo
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Studio Experience Lead - Mosaic, VA
Fairfax, Virginia, United States
$27-$32/hr OnsiteFull Time
Lead studio operations, deliver best-in-class client experience, meet monthly sales targets, coach classes (5/week quota), and perform customer communications; high school required, lifting up to 30 lbs, flexible schedule.
Axle
1w
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Workplace Experience Lead
Arlington, Virginia, United States
$27-$32/hr OnsiteFull Time
2+ YOERequires a four-year degree or 5–10 years of hospitality experience, plus 2+ years in real estate services, hospitality, retail, or change management; strong communication and organizational skills required.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, laptop, mobile device, wireless technologies
3w
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Vice President, Digital Customer Experience
Scottsdale or North Bethesda or Minneapolis
$240k-$330k/yr OnsiteFull Time
15+ YOE15+ years leading digital customer experience, commerce, product, or customer care; proven cross-functional leadership; expertise in digital platforms, personalization, analytics, and service transformation.
3w
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Member Experience Lead - Bailey's Crossroads
Falls Church, Virginia, United States
OnsiteFull Time
Supervise member experience staff, manage schedules, handle retail and inventory, resolve customer issues, and train team members; requires strong communication, leadership, organization.
1mo
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Retail Customer Service Lead
Alexandria, Virginia, United States
OnsiteFull Time
2+ YOE2+ years retail customer-facing experience; leadership preferred; full-time availability including evenings/weekends/holidays; computer proficiency; strong communication and organizational skills.
Point-of-Sale (POS)
4d
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Retail Customer Service Lead
Towson, Maryland, United States
$16-$31/hr OnsiteFull Time
2+ YOERequires 2+ years of customer-focused retail experience, computer application proficiency, strong communication and organizational skills, schedule flexibility, and ability to lift up to 50 pounds.
2mo
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Medallia Customer Experience Strategist / Product Owner
McLean, Virginia, United States
$140k-$170k/yr RemoteFull Time
7+ YOEBachelor's degree and 7+ years' experience leading customer experience, product management, or related initiatives; defining KPIs and measurement frameworks; synthesizing qualitative and quantitative data; eligible for government clearance.
Medallia, Qualtrics, Salesforce Surveys
2mo
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Manager, Customer Experience Strategic Initiatives
Boston or Chicago or Washington
$120k-$145k/yr HybridFull Time
6+ YOE2+ Mgmt6+ years in project/program/operations, 2+ years managing teams, Bachelor’s in related field, proven experience leading cross-functional initiatives, change management, stakeholder influence, and building PM frameworks.
1mo
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Client Experience Coordinator
Rockville, Maryland, United States
$18/hr OnsiteFull Time, Part Time
1+ YOE1+ year receptionist/customer service experience, friendly and enthusiastic, ability to interact with clients and dogs, desire to lead a team, drug-free workplace.
2mo
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Customer Journey Lead
Washington, District of Columbia, United States
$65k-$75k/yr OnsiteFull Time
3+ YOE3+ years in customer experience, insights, e‑commerce or related; experience with Gladly, Shopify or Yotpo preferred; strong analytics, reporting, and cross-functional collaboration skills; ability to manage escalations.
Gladly, Shopify, Yotpo
1mo
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Customer Support Lead
Vienna, Virginia, United States
$80k-$95k/yr HybridFull Time
SteerBridge: Provides technology and digital transformation services for government agencies.
3+ YOE1+ MgmtBachelor's or equivalent experience; 3–5+ years customer service in banking/financial services; 1–3 years supervisory experience; CRM (Salesforce/Zendesk/Genesys) and Microsoft Office proficiency; strong communication and compliance knowledge.
Salesforce, Zendesk, Genesys, IVR, Microsoft Office
3w
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Customer Insights Lead
Washington, District of Columbia, United States
OnsiteFull Time
8+ YOE5+ Mgmt8+ years in service/experience design with expertise in qualitative and ethnographic research, journey mapping, translating insights into product and operational requirements, and experience managing design teams.
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