822 customer experience lead jobs at 441 companies in Stanford, CA
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Experience Lead, Pine Street
San Francisco, California, United States
$21/hr OnsiteFull Time
1+ YOERequires at least 1 year of customer service or related experience, CPR/AED certification or willingness to obtain, strong communication skills, computer literacy, and flexible availability.
LPMS, Equifit
2mo
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Customer Experience Strategy & Operations Lead
New York City or San Francisco
$230k-$270k/yr OnsiteFull Time
8+ YOE3+ Mgmt8+ years in customer support/success strategy & operations, 3+ years people leadership, strong project management, analytics, and AI-first approach; experience with CX tech stack and forecasting.
Zendesk, Gainsight, Decagon
2mo
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Customer Experience GTM Lead
San Francisco, California, United States
$204k-$319k/yr OnsiteFull Time
Proven CX/go-to-market leadership in professional services, ability to build pipeline and hit revenue targets, experience developing account-based growth strategies, executive presence, and mentoring/people development experience.
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Guest Experience Lead | Fillmore St
San Francisco or United States or California
OnsiteFull Time
Lead guest experience operations in a full-time retail store role in San Francisco.
1w
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Director of Customer Experience
Oakland, California, United States
$150k-$180k/yr RemoteFull Time
8+ YOE3+ MgmtRequires 8+ years in customer experience or operations, including 3+ years leading teams; experience scaling CX in DTC, health, or subscription businesses, with strong analytics, communication, retention, and cross-functional leadership.
Zendesk, Intercom, Kustomer, Gorgias, Gladly, AI
3d
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Director of Customer Experience
Watsonville, California, United States
$136k-$158k/yr RemoteFull Time
5+ YOE5+ MgmtBachelor's degree in business or related field, or equivalent experience, plus 5+ years leading customer service operations. Requires advanced SAP expertise, support-platform experience, strategic leadership, KPI/OKR development, and strong communication.
SAP, AI, automation, ticketing platforms, support platforms, OKRs, KPIs
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Customer Success Lead
San Francisco, California, United States
$160k-$190k/yr HybridFull Time
4+ YOERequires 4–8+ years in customer success, account management, solutions, or customer-facing roles; B2B customer management experience; technical product knowledge; and a record of driving adoption, retention, expansion, and measurable outcomes.
3w
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Customer Success Lead
New York City or San Francisco
HybridFull Time
5+ YOE2+ MgmtRequires 5+ years in customer success, account management, or related work, including 2+ years with climate or sustainability reporting customers; real estate experience, leadership, analytical, communication, and process-design skills.
GRESB, TCFD, CDP
3mo
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Lead Customer Success Manager
San Francisco, California, United States
$120k-$130k/yr OnsiteFull Time
4+ YOE4-5 years in enterprise customer success/B2B SaaS, with emphasis on renewals/expansion; fintech or insurance experience; strong communication and leadership.
2mo
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Senior Customer Support Lead
Denver or San Francisco or Madison
$140k-$180k/yr OnsiteFull Time
5+ YOE3+ Mgmt5+ years experience with 3+ years leading customer service teams; experience with Intercom and CS tech stacks, strong data fluency, communication, and leadership skills; comfortable adopting AI tools.
Intercom
3w
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Customer Support Lead
San Francisco, California, United States
$200k-$270k/yr HybridFull Time
5+ YOERequires 5+ years in customer, technical support, or customer success, team leadership, support operations building, metrics expertise, AI tooling familiarity, and technical customer experience.
AI, Linux, NVIDIA, AMD
2mo
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Retail Customer Service Lead
Dubuque or Waterloo or San Francisco or Los Angeles
OnsiteFull Time
2+ YOE2+ years retail experience, leadership experience preferred, full-time availability including evenings/weekends/holidays, proficient with computer applications, strong communication, ability to work under pressure, strong organization.
1w
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Lead Workplace Experience Ambassador
San Jose or Raleigh
$74k-$117k/yr OnsiteFull Time
5+ YOERequires high school diploma/GED and 5+ years in hospitality, customer service, facilities, or workplace services, plus team leadership, communication, organization, problem-solving, and workplace systems proficiency.
Microsoft Office Suite
3w
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Customer Operations Lead
San Francisco or United States
$100k-$250k/yr RemoteFull Time
Manage and run customer support, resolve tier 1-3 tickets, build and maintain knowledge bases and AI automations, strong communication, Stripe experience, prior support and people management experience.
Stripe, Wispr Flow
3mo
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Customer Insights Lead
Palo Alto, California, United States
$116k-$159k/yr HybridFull Time
3+ YOE3+ years in market research, strong stakeholder management, project management, data storytelling; healthcare/medical tech experience preferred.
PowerPoint, Data visualization, Market research tools
1mo
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Defense Customer Success Lead
San Francisco or Norfolk or San Diego or Honolulu or United States
$100k-$150k/yr HybridFull Time
5+ YOE5+ years working with the U.S. DoD, active SECRET clearance, U.S. citizenship, experience deploying technologies in theater, strong communication and problem-solving, willingness to travel extensively.
Spotter
4w
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Customer Experience and Service Transformation Advisory Senior Manager (Products)
New York or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Pittsburgh or Hartford or St. Louis or Miami or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Walnut Creek or Charlotte or Houston or Arlington or Redmond or Bentonville or Nashville or Detroit
$113k-$338k/yr OnsiteFull Time
8+ YOE8+ years in customer support/experience roles with leadership and selling duties; 5+ years with cloud SaaS, customer service platforms and AI; experience leading large transformations and quantifying business cases.
Salesforce, Dynamics, GenAI, CCaaS, Cloud (SaaS)
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Customer and Channel Partner Experience (CCPE) Consultant V
Oakland, California, United States
$147k-$190k/yr OnsiteFull Time
6+ YOELeads complex consulting projects, develops strategy and business cases, performs advanced data analysis, change management, and stakeholder engagement. Requires leadership experience and extensive consulting/project experience.
1mo
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Customer Success & Solutions Lead
Palo Alto, California, United States
$100k-$220k/yr RemoteFull Time
Experience in customer success, solutions consulting, implementation, technical account management, or similar customer-facing work; strong communication, problem-solving, organization, and relationship-management skills; willingness to travel regularly.
SaaS, AI
1mo
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Lead Customer Service Representative
Berkeley, California, United States
$26-$36/hr OnsiteFull Time
1+ YOEHigh school diploma, 1+ year customer service in veterinary/dental/medical setting; POS experience preferred; payment processing, billing/insurance knowledge, veterinary terminology and strong communication and multitasking skills.
Point-of Sale (POS)
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