927 customer experience lead jobs at 379 companies in Virginia
2mo
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Customer Experience Team Lead
Richmond or Israel
HybridFull Time
2+ Mgmt2+ years leading teams in customer support; experience with shift management, workforce optimization, KPI tracking, coaching, hiring, and using customer communication tools; tech-forward with AI familiarity.
Front, Talkdesk
3w
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Customer Experience Lead - Full Time
Bristol, Virginia, United States
$14/hr OnsitePart Time
Provide excellent customer service, lead front-end operations, coach associates, handle transactions and resolve customer issues; 1+ years retail experience preferred; flexible to work nights, weekends, and holidays.
2d
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Experience Lead
Tysons or New York City or Los Angeles or Houston or Chicago or Atlanta or Boston or Philadelphia
OnsiteFull Time
Requires guest-facing operational management experience in hospitality, entertainment, museums, live events, or similar settings; strong communication, organization, time management, and fast-paced problem-solving skills.
Microsoft Office, Google Suite, Slack, Project Management systems
3mo
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Customer Experience Coordinator
Charlottesville, Virginia, United States
$15-$15/hr OnsiteFull Time
1.5+ YOE0.5+ MgmtPromotes an excellent customer experience; leads front-of-store team; trains associates; manages registers; ensures labor law compliance; promotes loyalty programs.
6d
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Guest Experience Lead | Town Center Virginia Beach
Virginia Beach, Virginia, United States
$24-$27/hr OnsiteFull Time
1+ YOERequires 1 year of retail or customer experience, some experience leading, mentoring, or delegating, legal work authorization, and reliable transportation to the assigned store.
3mo
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PT Customer Lead (502715)
Suffolk, Virginia, United States
OnsitePart Time
Part-time customer lead in retail; customer service experience preferred; strong communication skills.
3d
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Customer Experience Supervisor I - Valley Mall
Harrisonburg, Virginia, United States
$20-$25/hr OnsiteFull Time
Leads customer service and sales, coaches cashier associates, manages checkout operations, coordinates hiring and training, optimizes staffing, and supports shrink and safety initiatives.
Point of Sale, Mobile Point of Sale, Satellite Registers
1mo
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Customer Experience Manager
Charlottesville, Virginia, United States
$14-$19/hr OnsiteFull Time
Retail management experience preferred; lead front-end and omnichannel operations, execute SOPs, manage KPIs, train and coach store team, perform cash reconciliation and inventory activities.
2d
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Front Desk Patient Experience Lead
Fredericksburg, Virginia, United States
$18-$23/hr OnsiteFull Time
2+ YOERequires 1 year of internal front desk experience or 2 years of relevant external experience; CHAA or CPSS may substitute. Requires front desk expertise, communication, organization, and Microsoft Office proficiency.
Microsoft Office Suite, HIPAA, OSHA
3w
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PT Customer Lead
Virginia Beach, Virginia, United States
OnsiteFull Time
Provide friendly, accurate front-end customer service, operate register and scanner, assist customers and maintain front-end cleanliness; high school preferred and ability to meet physical demands required.
cash register, lottery machine, scanner, computer, calculator, smart devices
3mo
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Lead Experience Guide (Lead Front Desk Associate)
Fairfax, Virginia, United States
OnsiteFull Time
Experience in sales and service; leadership ability; strong guest service, communication, and problem-solving; flexible hours including evenings and weekends.
2w
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Patents Customer Experience (CX) Specialist
Alexandria, Virginia, United States
$122k-$158k/yr OnsiteFull Time
1+ YOEOne year of specialized experience equivalent to GS-12 managing customer experience activities, designing surveys, creating dashboards, analyzing feedback, leading research projects, and collaborating with stakeholders.
USA Hire, Microsoft Excel
1mo
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Studio Experience Lead - Mosaic, VA
Fairfax, Virginia, United States
$27-$32/hr OnsiteFull Time
Lead studio operations, deliver best-in-class client experience, meet monthly sales targets, coach classes (5/week quota), and perform customer communications; high school required, lifting up to 30 lbs, flexible schedule.
Axle
1w
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Workplace Experience Lead
Arlington, Virginia, United States
$27-$32/hr OnsiteFull Time
2+ YOERequires a four-year degree or 5–10 years of hospitality experience, plus 2+ years in real estate services, hospitality, retail, or change management; strong communication and organizational skills required.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, laptop, mobile device, wireless technologies
4w
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Member Experience Lead - Bailey's Crossroads
Falls Church, Virginia, United States
OnsiteFull Time
Supervise member experience staff, manage schedules, handle retail and inventory, resolve customer issues, and train team members; requires strong communication, leadership, organization.
1mo
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Retail Customer Service Lead
Alexandria, Virginia, United States
OnsiteFull Time
2+ YOE2+ years retail customer-facing experience; leadership preferred; full-time availability including evenings/weekends/holidays; computer proficiency; strong communication and organizational skills.
Point-of-Sale (POS)
5d
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Customer Service Manager, Airport Customer Experience
Richmond, Virginia, United States
OnsiteFull Time
2+ MgmtHigh school diploma or GED required. Two years leading others and prior airport customer service experience preferred. Requires Microsoft Office knowledge, applicable driver’s license, and USPS clearance or ability to obtain it.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
2mo
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Medallia Customer Experience Strategist / Product Owner
McLean, Virginia, United States
$140k-$170k/yr RemoteFull Time
7+ YOEBachelor's degree and 7+ years' experience leading customer experience, product management, or related initiatives; defining KPIs and measurement frameworks; synthesizing qualitative and quantitative data; eligible for government clearance.
Medallia, Qualtrics, Salesforce Surveys
1mo
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Customer Service Lead
Henrico, Virginia, United States
$14-$16/hr OnsiteFull Time
Must be at least 16, authorized to work in the U.S., and able to lift 25 pounds and work outdoors. Customer service or sales experience preferred.
3mo
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Lead Customer Service Associate
Low Moor, Virginia, United States
OnsiteFull Time
1+ YOEAt least 1 year of retail experience preferred; strong leadership and communication skills; valid state driver’s license; knowledge of food handling/safety; willing to train and grow with the company.
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