1,859 customer experience manager jobs at 740 companies in Centreville, MD
1d
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Customer Experience Manager
Halethorpe or Beltsville
$70k-$80k/yr OnsiteFull Time
5+ MgmtExperience leading customer service or call center teams, managing KPIs, improving processes, developing training materials, and using telephony, call center technology, and Microsoft Office; weekends may be required.
Microsoft Office, ServiceTitan, CRM
2w
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Customer Experience Manager
Prince Frederick, Maryland, United States
$19/hr OnsiteFull Time
2+ MgmtHigh school diploma or equivalent, 2+ years of management experience, strong verbal and written communication, multitasking, creative thinking, composure under pressure, and flexible schedule availability.
cash register
2w
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Assistant Customer Experience Manager
Nottingham, Maryland, United States
$16-$25/hr OnsiteFull Time
Supervisory experience managing front-end associates, customer service, cash handling, scheduling, training, compliance, inventory, sanitation, and store operations.
3w
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Customer Experience Coordinator
Bel Air, Maryland, United States
$16-$17/hr OnsiteFull Time
1+ YOE0.5+ MgmtRequires one year of retail experience and six months of leadership experience, with flexible scheduling, communication, organization, multitasking, training, and merchandising skills.
POS
1mo
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Customer Experience Lead - Full Time
Bel Air, Maryland, United States
$16/hr OnsitePart Time
1+ YOELead front-end operations with strong customer service and leadership; 1+ years retail experience preferred; flexible schedule including nights/weekends/holidays; strong communication and problem-solving skills.
2d
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Customer Experience Coordinator - Columbia, MD
Elkridge or Columbia
OnsiteFull Time
2+ YOERequires 2+ years in customer service, advanced computer and practice management software knowledge, strong communication and organization, multitasking, emotional intelligence, and rotating night, weekend, and holiday availability.
1w
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Team Lead Supervisor, Customer Experience - B2C
Glen Burnie or New York City or Baltimore
$55k-$70k/yr OnsiteFull Time
2+ YOERequires 2–4 years in customer service or contact center work, experience with escalations and complex cases, strong organization and communication skills, and operational metrics experience. Frontline team support preferred.
Power BI, Salesforce Service Cloud
1mo
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Customer Success Manager, Customer Delivery & Success
Bowie, Maryland, United States
OnsiteFull Time
3+ YOE3+ years customer-facing experience (Customer Success/Account Management/Program Management), experience with healthcare data, strong communication and cross-functional coordination; enterprise experience preferred.
SQL, APIs, Snowflake, AWS, Microsoft Power BI, Tableau, EHR
6d
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Floating Assistant Member Experience Manager
Woodlawn, Maryland, United States
$56k-$85k/yr OnsiteFull Time
2+ YOE1+ MgmtAssociate's degree or equivalent experience, 2 years of banking experience, 1 year of supervisory experience preferred, required CCUFC designation, and NMLS eligibility; Saturday availability required.
PC, telephone, fax, photocopy machines, digital banking tools, Nationwide Mortgage Licensing System & Registry (NMLS)
1w
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Customer Care Manager
Columbia, Maryland, United States
$60k-$70k/yr HybridFull Time
3+ YOE3+ MgmtBachelor's and master's degrees required, 3–5 years of related experience, mid-level management experience, customer service and project management skills, and knowledge of databases, eLearning, web technologies, and Microsoft Office.
Microsoft Office Suite, eLearning software platforms, Macintosh, PC
4w
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MRO Customer Program Manager
Baltimore, Maryland, United States
$88k-$130k/yr OnsiteFull Time
5+ YOEBachelor's degree or equivalent education/experience, 5+ years in sales, customer contracts, or product management, business customer relationship management, and aviation MRO experience preferred.
SAP, Oracle, Corridor, Quantum, Pentagon 2000
1mo
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Customer Success Manager, Customer Delivery & Success
United States or Bowie or Tampa or Canonsburg
$77k-$120k/yr RemoteFull Time
3+ YOE3+ years customer-facing experience in customer success/account management; healthcare data experience; strong communication, organization, and problem-solving skills; ability to coordinate cross-functional delivery.
SQL, APIs, Snowflake, AWS, Power BI, Tableau
1w
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Customer Service Manager
Baltimore, Maryland, United States
$69k-$86k/yr OnsiteFull Time
3+ MgmtRequires a high school diploma or equivalent, three years of supervisory experience, customer service and problem-solving skills, ADA knowledge, communication and negotiation skills, time management, and Trapeze proficiency.
Trapeze
1mo
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Customer Operations Manager
Hanover, Maryland, United States
$55k/yr OnsiteFull Time
1+ YOE1–3 years customer service or operations experience, high school diploma required (bachelor's preferred), Microsoft Office proficiency, strong communication, leadership, and customer resolution skills.
Microsoft Office
1w
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Experience Concierge (RXC)
United States or San Francisco or New York City or Los Angeles or Boston or Seattle or Washington or San Diego or Chicago or Austin or Dallas or Portland or Denver or Philadelphia or Baltimore or Sacramento or Minneapolis or Miami or Atlanta or Phoenix or Orlando or Las Vegas or Salt Lake City or Madison or Birmingham or San Antonio or Spokane or Toronto
$90k-$160k/yr HybridFull Time
5+ YOERequires 5+ years in veterinary industry, preferably hospital operations, clinical management, or veterinary services. B2B account management or sales experience preferred; CRM, communication, conflict resolution, and organizational skills required.
HubSpot, CRM
2w
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Guest Experience Supervisor
Annapolis, Maryland, United States
$18-$22/hr OnsiteFull Time
1+ YOERequires 1+ year of supervisory or management experience in customer service or retail, high school diploma/GED, multitasking and problem-solving skills, technology and POS proficiency; ServSafe certification is a plus.
POS
2w
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Guest Experience Supervisor
Annapolis, Maryland, United States
$18-$22/hr OnsiteFull Time
1+ YOERequires 1+ year supervisory or management experience in customer service or retail, high school diploma/GED, multitasking and problem-solving ability, technology and POS proficiency; ServSafe certification is a plus.
POS
1mo
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Customer Care Manager
Columbia, Maryland, United States
OnsiteFull Time
5+ YOE3+ MgmtBachelor's in accounting/business, 5+ years accounting or customer service experience, 3 years supervisory experience, SAP experience preferred, proficiency in Microsoft Word/Excel/PowerPoint, strong organizational and international collaboration skills.
SAP, Microsoft Word, Microsoft Excel, PowerPoint
3w
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Customer Success Manager – Strategic Accounts
Baltimore, Maryland, United States
$85k-$100k/yr RemoteFull Time
7+ YOERequires 7+ years in customer success, strategic account management, or equivalent; complex enterprise implementations, executive engagement, project management, healthcare SaaS knowledge, and customer success metrics experience preferred.
HubSpot, Jira, Confluence, HIPAA, DEA, Epic, Cerner, Meditech, Net Revenue Retention (NRR), Net Promoter Score (NPS), Customer Satisfaction (CSAT)
6d
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Customer Accounts Manager
Forestville, Maryland, United States
$18-$19/hr FieldFull Time
2+ MgmtRequires a valid driver's license, satisfactory driving record, DOT certification eligibility, ability to work variable hours, lift up to 50 pounds independently and 300 pounds with a dolly, and strong communication and computer skills. Management experience or college preferred.
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