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139,890 customer experience manager jobs at 21,223 companies in United States

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Customer Experience Manager
Ann Arbor, Michigan, United States
OnsiteFull Time
Shar Music
Shar Music: Family-owned American string-instrument retailer and repair shop serving beginner and professional musicians across North America.
3+ YOE2+ MgmtBachelor's degree preferred; 3–5+ years in sales, customer success, customer experience, account management, retail, or eCommerce; 2+ years supervisory experience preferred; team leadership and KPI management required.
NetSuite, Shopify, CRM, Microsoft Office, Microsoft Outlook, Microsoft Teams, Microsoft Excel, ERP
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6d
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Customer Experience Manager
Swedesboro, New Jersey, United States
$70k-$80k/yr OnsiteFull Time
Thomas Scientific
Thomas Scientific: Private laboratory-supplies distributor serving research, healthcare, education, government, and industrial science customers.
5+ YOEBachelor's degree or equivalent experience, 5+ years in customer experience, account management, or customer success, strategic account relationship management, analytical skills, executive communication, and cross-functional leadership.
CRM, Salesforce, ERP, Lean, Six Sigma
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1mo
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Customer Experience Manager
Hebron, Kentucky, United States
OnsiteFull Time
Stord
Stord: 3PL fulfillment and supply-chain software serving DTC, B2B, and omnichannel brands.
Experience in customer experience or account management, strong communication, analytical skills, ability to manage complex service solutions, experience with financial processes and SLAs.
OMS, WMS, CRM
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2mo
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Customer Experience Manager
Elk Grove Village, Illinois, United States
$120k-$140k/yr OnsiteFull Time
Dexter Magnetic Technologies
Dexter Magnetic Technologies: Private manufacturer of custom magnetic components and assemblies serving medical, aerospace, defense, semiconductor, energy, and industrial customers.
10+ YOELead global customer experience team, develop CX strategy, manage escalations, drive continuous improvement; bachelor\u000degree required, MBA preferred, 10+ years customer service/inside sales management experience.
Microsoft Office, CRM, ERP
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2mo
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Manager, Customer Experience
Brea, California, United States
$101k-$122k/yr OnsiteFull Time
Samyang America, Inc.
Samyang America, Inc.: U.S. food sales subsidiary of South Korean Samyang Foods, distributing ramen, sauces, snacks, and other Korean foods.
8+ YOE3+ Mgmt8+ years in customer experience/order management in CPG/food/retail, 3+ years leading managers, deep SAP SD and ERP experience, strong analytics, stakeholder management, and operational strategy skills.
SAP, Sales & Distribution (SD), ERP, SPS Commerce
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1mo
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Customer Experience Manager
New Berlin, Wisconsin, United States
OnsiteFull Time
Nassco, Inc.
Nassco, Inc.: Family-owned distributor of end-of-line packaging automation and janitorial supplies serving businesses across the Midwest.
5+ YOE2+ MgmtBachelor's degree, 5+ years customer service/experience, 2+ years management, strong communication, analytical skills, CRM experience, project management and leadership abilities.
CRM
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1mo
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Customer Experience Manager
La Crosse, Wisconsin, United States
$88k-$110k/yr OnsiteFull Time
UniFide CST
UniFide CST: Calibrated to Exceed Expectations
5+ YOE2+ MgmtBachelor's degree in business, 5+ years customer experience experience, 2+ years management, business and financial acumen, leadership, coaching, and strong communication skills.
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12h
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Customer Experience Manager
Wilmington, North Carolina, United States
HybridFull Time
Associa
Associa: Provider of community association and property management services.
5+ YOE5+ years in customer experience, client success, operations, or service management; team leadership and cross-functional initiative experience; strong communication, analytical, project management, and process improvement skills.
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3w
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Customer Experience Manager
Topeka, Kansas, United States
$49k-$52k/yr OnsiteFull Time
Birge & Held
Birge & Held: Private multifamily real estate investment, property management, and construction firm serving investors, tenants, and communities nationwide.
3+ YOE3+ MgmtHigh school diploma or GED, 3+ years in customer service leadership, property management, assistant management, or hospitality with direct reports. Requires strong communication, customer service, and property software skills.
OneSite, Yardi, Microsoft Office, Customer Relationship Management (CRM)
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Customer Experience Manager
Austin, Texas, United States
HybridFull Time
Portnox
Portnox: Enterprise Access, Reimagined
3+ YOE3–7 years in customer success, account management, project management, or sales (SaaS/cybersecurity preferred). Familiarity with Salesforce and customer success tools, strong project management, communication, and problem-solving skills. Bachelor’s degree preferred.
Salesforce, GUIDEcx, Planhat
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2mo
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CUSTOMER EXPERIENCE MANAGER
Mooresville, North Carolina, United States
$60k-$86k/yr OnsiteFull Time
Town of Mooresville
Town of Mooresville: Municipal government providing public safety, utilities, infrastructure, recreation, and other services to Mooresville residents.
5+ YOE5+ MgmtBachelor's degree (or equivalent), 5+ years progressive experience in customer experience/service management or related field, supervisory and project management experience, CRM and performance measurement experience, strong communication and strategic planning skills.
customer relationship management (CRM)
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1mo
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Manager, Customer Experience
Chandler, Arizona, United States
$100k-$125k/yr HybridFull Time
Benepass
Benepass: Fintech platform helping employers administer and distribute employee benefits and non-salary compensation.
5+ YOE3+ Mgmt5+ years in customer experience/support with 3+ years managing frontline teams, multi-channel support experience (phone/chat/email), strong analytics and ops skills, experience with Intercom, and coaching/performance management skills.
Intercom
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3w
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Customer Experience Manager
Salt Lake City, Utah, United States
OnsiteFull Time
Cottonwood Residential
Cottonwood Residential: Private multifamily real estate owner and property manager serving apartment residents across the United States.
1+ YOERequires leasing, sales, or customer service experience; 1+ year multifamily property management experience; marketing and social media experience; strong communication and multitasking skills. Entrata Core and Fair Housing knowledge preferred.
Entrata Core
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3w
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Customer Experience Manager
Boston, Massachusetts, United States
RemoteFull Time
Linus Health
Linus Health: Digital health providing AI-enabled cognitive assessment and brain health tools to healthcare providers and researchers.
3+ YOERequires 3–5 years in customer success, support, account management, or operations; healthcare or SaaS experience; strong communication, organization, project management, and cross-functional collaboration skills; Zendesk experience.
Zendesk
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12h
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Customer Experience Manager
Myrtle Beach or Raleigh or Morehead City or Southport or Greenville or Charlotte or Wilmington or Charleston or Columbia
HybridFull Time
Community Association Management Services (CAMS)
Community Association Management Services (CAMS): Family-owned community association management serving HOA, condominium, mixed-use, high-rise, and lifestyle communities across the Carolinas.
5+ YOEBachelor's degree or equivalent preferred; 5+ years in customer experience, client success, operations, or service management; team leadership, cross-functional initiative, analytics, project management, and reporting tool proficiency required.
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2d
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Manager, Customer Experience
Virginia Beach, Virginia, United States
$70k-$115k/yr OnsiteFull Time
Groundworks
Groundworks: North America's leading foundation and water management solutions.
3+ YOEThree or more years in customer experience, call center operations, customer service, marketing, sales operations, or related work; bachelor's degree preferred; leadership, analytics, communication, and project management skills required.
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1w
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Customer Experience Manager
Melbourne, Florida, United States
OnsiteFull Time
Orion180 Insurance Services, LLC
Orion180 Insurance Services, LLC: Managing general underwriter serving independent insurance agents with homeowners and other insurance solutions.
2+ YOE2+ MgmtHigh school diploma required; bachelor's preferred. Requires P&C or agency service representative license, 2+ years supervising insurance or customer service operations, insurance knowledge, and team management experience.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Zendesk, RingCentral, CRM, artificial intelligence (AI)
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4d
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Manager, Customer Experience
Oxnard or Fort Smith or San Antonio or O'Fallon or Montgomery
$84k-$155k/yr HybridFull Time
Rheem
Rheem: Privately held global manufacturer of heating, cooling, water-heating, pool-heating, and commercial refrigeration equipment for homes and businesses.
7+ YOEBachelor’s degree in business, statistics, economics, or related field; 7+ years in customer service or call center operations; supervisory experience; ERP and order management systems experience.
Oracle, AS400, Microsoft Office Suite
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2mo
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Customer Experience Manager
Alpharetta, Georgia, United States
$98k-$142k/yr HybridFull Time
Landis+Gyr
Landis+GyrSIX Swiss Exchange: LAND: Public Swiss energy-technology provider of smart meters, grid intelligence, and software for electric, gas, and water utilities.
4+ YOESupport SOX compliance and sales order controls, manage KPIs, lead customer service issue resolution, continuous process improvement; Bachelor's degree and 4-6 years customer service/technical experience; Excel/Word/Access and SAP/GTS experience.
Microsoft Excel, Microsoft Word, Microsoft Access, SAP, GTS
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1w
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Customer Experience Manager
Kingsland, Georgia, United States
$70k-$75k/yr OnsiteFull Time
Balfour Beatty Communities
Balfour Beatty Communities: U.S. residential real estate investment and management serving military families, students, and multifamily residents.
3+ YOEHigh school diploma or GED, 3+ years of customer service experience, strong communication skills, Microsoft Office experience, and a valid driver's license. Property management or hospitality experience preferred.
Microsoft Office, Microsoft Outlook, Microsoft Word, Microsoft Excel, Yardi
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