3,407 customer experience manager jobs at 1,204 companies in Danvers, MA
6d
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Customer Experience Manager
Boston, Massachusetts, United States
RemoteFull Time
3+ YOERequires 3–5 years in customer success, support, account management, or operations; healthcare or SaaS experience; strong communication, organization, project management, and cross-functional collaboration skills; Zendesk experience.
Zendesk
2w
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Customer Experience Manager
Peabody, Massachusetts, United States
$19/hr OnsiteFull Time
2+ MgmtHigh school diploma, 2+ years management experience, strong verbal/written communication, multitasking, creative thinking, ability to lift up to 25 lbs and work flexible schedule.
2mo
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Senior Customer Experience Manager (CXM) – Strategic
Boston, Massachusetts, United States
$120k-$170k/yr HybridFull Time
7+ YOE7+ years in customer success or CX leadership; strong account management with Fortune 100; AI/ML experience; prompt tuning; excellent communication; customer-first mindset; fast-paced environment.
AI/ML platforms, LLMs, Enterprise automation tools
1mo
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Manager, Customer Experience Strategic Initiatives
Boston or Chicago or Washington
$120k-$145k/yr HybridFull Time
6+ YOE2+ Mgmt6+ years in project/program/operations management, 2+ years managing teams, Bachelor's in a related field, experience leading cross-functional initiatives, change management, building PM frameworks, stakeholder influence, and data-driven prioritization.
2mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
1mo
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Customer Experience Coordinator
Attleboro, Massachusetts, United States
$17-$18/hr OnsitePart Time
1+ YOE0.5+ MgmtMinimum 1 year retail and 6 months leadership experience. Flexible availability including nights and weekends. Strong merchandising, multitasking, communication, organizational skills; ability to train associates and handle customer issues.
POS
1w
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Director, Customer Experience
Brighton, Massachusetts, United States
$130k-$150k/yr HybridFull Time
10+ YOEBachelor's degree required (Master's preferred),10+ years progressive health plan/member experience with team leadership, managed care grievances/appeals, billing/enrollment, CRM/telephony/portal oversight, ability to obtain U.S. government security clearance, authorized to work in the U.S.
1mo
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Experience Manager
Nashua, New Hampshire, United States
OnsiteFull Time
2+ YOE2-3+ years retail management experience; cosmetology license where required; bachelor’s degree preferred; proficiency with POS, Microsoft Office and Apple devices; strong leadership, communication, and organizational skills.
Point of Sale system, Microsoft Office programs, Apple devices
1w
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Customer Experience Representative - Manchester, NH
Manchester, New Hampshire, United States
OnsiteFull Time
2+ YOECustomer service/order management experience, strong communication, analytical and problem-solving skills; proficiency with Microsoft Office/Excel; experience with SAP, Salesforce or Power BI preferred.
Microsoft Office, Microsoft Excel, SAP, Salesforce, Power BI
19h
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Customer Experience Communications Operations Manager
Boston or San Francisco
$130k-$165k/yr HybridFull Time
8+ YOERequires 8+ years in customer communications operations, incident or change management, or comparable B2B SaaS operations; dashboarding, process design, editorial judgment, regulated environments, and customer-stack experience.
Salesforce, Zendesk, Gainsight, SQL
1d
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Customer Experience Lead - Full Time
Portsmouth, New Hampshire, United States
$18/hr OnsitePart Time
1+ YOEOne or more years of retail experience preferred; requires customer service, leadership, communication, organization, problem-solving, and schedule flexibility for nights, weekends, and holidays.
1w
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Customer Experience Supervisor I - Northshore Mall
Peabody, Massachusetts, United States
$23-$28/hr OnsiteFull Time
Supervise store customer service and checkout operations, coach and train cashiers, manage scheduling and hiring, meet sales/productivity and customer service performance targets.
Point of Sale, Mobile Point of Sale
1mo
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Head of Customer Experience
Watertown, Massachusetts, United States
$125k-$180k/yr OnsiteFull Time
Senior leader to own customer retention and launches for robot deployments; hire and develop Forward Deployed Engineers; build playbooks, early-warning systems, and cross-functional processes; technically credible and operationally driven.
2w
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Resident Experience Manager - Girard
Boston, Massachusetts, United States
$69k-$84k/yr OnsiteFull Time
Experience in property management, hospitality, or retail; customer service and sales skills; high school diploma or equivalent; valid driver’s license if role requires vehicle use; computer literacy and strong communication.
2w
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Resident Experience Manager - Girard
Boston, Massachusetts, United States
$69k-$84k/yr OnsiteFull Time
Experience in property management, hospitality, or retail; customer service and sales skills; computer literate; valid driver\u0019s license when operating a vehicle; flexible schedule including weekends.
1mo
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Manager, IT Service Delivery & Customer Experience
Halifax or Mississauga or Portsmouth
$95k-$110k/yr HybridFull Time
5+ YOE3+ Mgmt5+ years IT service management experience, 3+ years people leadership, undergraduate degree or diploma preferred, ITIL certification preferred, budget ownership, vendor and incident management, strong communication and analytical skills.
2mo
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Director, Customer Experience & Scaled Success
Boston, Massachusetts, United States
$116k-$215k/yr HybridFull Time
8+ YOE8-10+ years in Customer Success/Experience, lifecycle programs, and scalable engagement systems; strong cross-functional leadership and data-driven mindset.
4w
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Partner Experience Manager II
Maitland or Milwaukee or Boston
$67k-$114k/yr HybridFull Time
2+ YOE2+ years client service/account management experience in SaaS, CDH/TPA or health plan experience preferred; bachelor’s degree or equivalent; strong communication, negotiation, and project implementation skills.
1w
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VP, Product Payments Experience & Customer Loyalty
Boston, Massachusetts, United States
$250k-$300k/yr HybridFull Time
15+ YOE5+ Mgmt15+ years product management with 5+ years leading at VP level; deep payments and global market experience; expertise in conversion optimization, loyalty programs, analytics, AI-enabled product development, and executive leadership.
Amplitude, Mixpanel, Looker, Tableau, Figma, Jira, Confluence
1mo
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Customer Experience Lead (Keyholder) - Boston
Boston or Brooklyn
$26-$30/hr OnsiteFull Time
2+ YOE2+ years retail/customer-facing experience; flexible hours including evenings, weekends and holidays; strong communication, problem-solving, organization, and coaching skills; luxury/consignment retail preferred.
Google Suite, Salesforce, Mac iOS
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