1,394 customer experience manager jobs at 643 companies in Franklin, KY
3d
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Customer Experience Manager
Madison, Tennessee, United States
$16/hr OnsiteFull Time
2+ MgmtHigh school diploma or equivalent, 2+ years of management experience, strong communication and multitasking skills, composure under pressure, and ability to work flexible retail shifts.
1mo
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Hospitality Customer Experience Manager
Nashville, Tennessee, United States
OnsiteFull Time
High school diploma or equivalent; 1-3 years hospitality/service experience preferred; strong PC skills (Outlook, Calendar, Word, Excel, PowerPoint); experience supervising service delivery staff, coordinating events, managing vendors, and using meeting room/customer systems.
MRM meeting room management software, Skype Client, Bridge Operator Console, iVisitor guest check-in software, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
1w
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Customer Experience Specialist
Carthage, Tennessee, United States
OnsiteFull Time
3+ YOEBachelor's degree in business, sales, or marketing preferred; 3+ years in customer service or engagement; manufacturing knowledge; communication, time management, multitasking, and computing software proficiency.
Microsoft Word, Microsoft Excel, Microsoft Visio, Microsoft Project, Microsoft PowerPoint, Salesforce, Customer Relationship Management (CRM)
1mo
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Director, Customer Experience
Nashville or United States
$144k-$306k/yr HybridFull Time
12+ YOE5+ Mgmt12+ years in customer experience/service delivery/data center operations,5+ years people leadership,ability to build operating models,dashboards and govern customer lifecycle;Bachelor's preferred.
Smartsheet, ServiceNow, Salesforce, Jira, Oracle, Tableau, Power BI
2mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
1mo
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Customer Experience Coordinator
Clarksville, Tennessee, United States
$14-$15/hr OnsitePart Time
1+ YOE0.5+ MgmtFlexible schedule including nights/weekends, 1 year retail and 6 months leadership experience, strong communication, merchandising knowledge, ability to train and mentor associates, multitasking and customer-service skills.
POS
1mo
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Experience Manager
Lebanon, Tennessee, United States
OnsiteFull Time
2+ YOE2+ years fast-paced retail management experience preferred, bachelor’s degree preferred, cosmetology license where required, proven leadership and financial/retail management skills, strong communication and technology proficiency.
Point of Sale, Microsoft Office, Apple devices
4d
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Customer Experience Leader
Nashville or Indianapolis
$118k-$131k/yr HybridFull Time
5+ YOERequires 5–8 years in customer experience or CX program management, cross-functional program leadership, VOC platform and survey experience, data storytelling, journey mapping, and executive communication. Bachelor's degree preferred.
Medallia, Qualtrics, Salesforce Service Cloud, Power BI, Tableau, Salesforce, Microsoft Viva Engage, CRM, BI tools, NPS, CES, VOC
2d
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Director, Global Customer Insights & Experience
Nashville or United States or Alabama or Arkansas or Arizona or California or Colorado or Connecticut or District of Columbia or Delaware or Florida or Georgia or Hawaii or Iowa or Idaho or Illinois or Indiana or Kansas or Kentucky or Louisiana or Massachusetts or Maryland or Maine or Michigan or Minnesota or Missouri or Mississippi or Montana or North Carolina or North Dakota or Nebraska or New Hampshire or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or South Dakota or Texas or Utah or Virginia or Vermont or Washington or West Virginia or Wisconsin or Wyoming
$138k-$230k/yr HybridFull Time
Bachelor’s degree required; master’s preferred. Requires progressive customer or employee experience leadership, insights and survey programs, analytics, journey mapping, stakeholder influence, change leadership, vendor management, and governance expertise.
Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), CRM
1w
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Customer Service and Patient Experience Professional
Madison or Nashville or New York City
OnsiteFull Time
Entry-level healthcare role for professionals interested in healthcare management, customer service, employee operations, leadership, and employee engagement.
2d
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Director, Global Customer Insights & Experience
Nashville, Tennessee, United States
$138k-$230k/yr HybridFull Time
Bachelor's degree required; master's preferred. Requires progressive customer experience leadership, VoC and listening programs, journey mapping, analytics, executive communication, change leadership, vendor management, and governance experience.
CRM systems, Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES)
1mo
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Customer Service Manager
Bowling Green, Kentucky, United States
OnsiteFull Time
2+ YOEBachelor's degree or 2+ years related experience, manufacturing knowledge, strong computer and communication skills, prior customer service management experience, ability to travel within North America and drive.
1d
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Customer Success Manager
Nashville or Tampa
OnsiteFull Time
2+ YOERequires 2 years in customer-facing healthcare or SaaS roles, renewal and upsell experience, strong communication, analytical, presentation, and project management skills; bachelor's preferred and travel required.
Microsoft Office, Microsoft Excel, Electronic Health Record (EHR), CSM applications, virtual meeting tools
1mo
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Agent Experience Coordinator
Nashville, Tennessee, United States
OnsiteFull Time
2+ YOE2+ years customer service/training/office management/hospitality/operations experience; strong communication, training, mentoring, and problem-solving skills; experience with Zendesk, Salesforce, or Confluence a plus; ability to lift 25 lbs and work in-office.
Zendesk, Salesforce, Confluence
2mo
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Senior Customer Success Manager
Nashville, Tennessee, United States
OnsiteFull Time
7+ YOE7+ years in enterprise customer success/account management or strategic consulting managing high-revenue portfolios; healthcare expertise preferred; expert with Vitally, HubSpot, Availity and generative AI; strong executive presence and QBR experience.
Vitally, HubSpot, Availity, Generative AI
1mo
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Customer Care Manager
Nashville, Tennessee, United States
$60k/yr OnsiteFull Time
3+ YOE3+ years customer service, client success, or operations experience; leadership preferred; strong written and verbal communication; HubSpot/CRM experience; organizational and multitasking skills.
HubSpot
1mo
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Customer Success Manager
United States or Memphis or Raleigh or Durham or Nashville or California or Connecticut or Illinois or Massachusetts or Nevada or New York or New Jersey or Ohio or Oregon or Pennsylvania or Washington or Maryland
RemoteFull Time
3+ YOE3+ years customer-facing software experience, US work authorization without sponsorship, strong communication and strategic thinking, ability to use product as a super-user and provide feedback to product and engineering.
2w
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Customer Experience & Service Transformation Management Advisory Consultant
Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$54k-$206k/yr OnsiteFull Time
5+ YOERequires 5+ years of management consulting experience, customer service transformation expertise, cloud and customer service platform experience, AI knowledge, solution selling, analytics, and team leadership.
Cloud (SaaS), Salesforce, Microsoft Dynamics, Amazon Connect, Genesys, NICE, Artificial intelligence, GenAI, IVR
2mo
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Customer Success Manager/Implementation Consultant
Nashville or Austin
HybridFull Time
3+ YOE3+ years in customer-facing B2B SaaS/post-sales implementation roles; experience owning complex implementations, ERP/P2P consulting (NetSuite, Sage), strong project management, communication, and consultative skills.
NetSuite, Sage, Stampli, ChatGPT Enterprise, ERP, P2P
1w
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Consumer Customer Support Manager
Nashville or United States
OnsiteFull Time
5+ YOE3+ MgmtBachelor’s degree or 6+ years relevant experience; 3–5 years leadership experience; 5+ years customer-facing experience; SAP, Tableau, and Microsoft Office Suite proficiency.
SAP, Tableau, Microsoft Office Suite
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