1,681 customer experience manager jobs at 710 companies in Gallatin, TN
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Customer Experience Manager
Hendersonville, Tennessee, United States
$15/hr OnsiteFull Time
2+ MgmtHigh school diploma or equivalent, 2+ years of management experience, strong communication and multitasking skills, composure under pressure, and ability to work flexible retail schedules and perform physical duties.
1d
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Customer Experience Manager
Franklin, Kentucky, United States
$60k-$70k/yr FieldFull Time
Requires excellent written and verbal communication, investigative and analytical skills, conflict resolution, customer service, independent prioritization, and regular travel between company locations.
Google, Facebook
1mo
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Hospitality Customer Experience Manager
Nashville, Tennessee, United States
OnsiteFull Time
High school diploma or equivalent; 1-3 years hospitality/service experience preferred; strong PC skills (Outlook, Calendar, Word, Excel, PowerPoint); experience supervising service delivery staff, coordinating events, managing vendors, and using meeting room/customer systems.
MRM meeting room management software, Skype Client, Bridge Operator Console, iVisitor guest check-in software, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
1d
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Manager, Customer Experience - Aftersales
Franklin, Tennessee, United States
$105k-$115k/yr HybridFull Time
8+ YOERequires 8+ years of progressive automotive retail or OEM experience, BA/BS or equivalent experience, strong analytical and communication skills, and knowledge of automotive aftersales, dealer operations, training, and customer experience tools.
Qualtrics, Mitsubishi Academy, Microsoft Office, Learning Management systems, AI tools
2w
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Customer Experience Specialist
Carthage, Tennessee, United States
OnsiteFull Time
3+ YOEBachelor's degree in business, sales, or marketing preferred; 3+ years in customer service or engagement; manufacturing knowledge; communication, time management, multitasking, and computing software proficiency.
Microsoft Word, Microsoft Excel, Microsoft Visio, Microsoft Project, Microsoft PowerPoint, Salesforce, Customer Relationship Management (CRM)
1mo
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Director, Customer Experience
Nashville or United States
$144k-$306k/yr HybridFull Time
12+ YOE5+ Mgmt12+ years in customer experience/service delivery/data center operations,5+ years people leadership,ability to build operating models,dashboards and govern customer lifecycle;Bachelor's preferred.
Smartsheet, ServiceNow, Salesforce, Jira, Oracle, Tableau, Power BI
2mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
1mo
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Customer Experience Coordinator
Smyrna, Tennessee, United States
$15-$15/hr OnsiteFull Time
1+ YOE0.5+ Mgmt1 year retail experience and 6 months leadership experience; flexible schedule including nights/weekends; strong merchandising, communication, and organizational skills; ability to train associates and handle customer issues.
POS
1w
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Customer Experience Leader
Nashville or Indianapolis
$118k-$131k/yr HybridFull Time
5+ YOERequires 5–8 years in customer experience or CX program management, cross-functional program leadership, VOC platform and survey experience, data storytelling, journey mapping, and executive communication. Bachelor's degree preferred.
Medallia, Qualtrics, Salesforce Service Cloud, Power BI, Tableau, Salesforce, Microsoft Viva Engage, CRM, BI tools, NPS, CES, VOC
1d
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Customer Experience Marketing Specialist
Nashville or Boston or Dallas or Chicago or Raleigh
$68k-$102k/yr HybridFull Time
Bachelor’s degree and experience managing customer experience, demonstration, sales-enablement, event, product, or cross-functional corporate programs. Requires strong project, stakeholder, communication, and organizational skills.
EcoStruxure Power Mobile Lab, Coursera
3mo
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Customer Experience Coordinator (Part Time) - Murfreesboro
Murfreesboro, Tennessee, United States
OnsitePart Time
2+ YOE2+ years customer service; proficiency with practice management software; strong organization and communication; ability to multitask in a fast-paced, high-stakes environment; willing to work nights, weekends, holidays; able to handle noisy, odorous environment.
Practice Management Software
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Director, Global Customer Insights & Experience
Nashville or United States or Alabama or Arkansas or Arizona or California or Colorado or Connecticut or District of Columbia or Delaware or Florida or Georgia or Hawaii or Iowa or Idaho or Illinois or Indiana or Kansas or Kentucky or Louisiana or Massachusetts or Maryland or Maine or Michigan or Minnesota or Missouri or Mississippi or Montana or North Carolina or North Dakota or Nebraska or New Hampshire or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or South Dakota or Texas or Utah or Virginia or Vermont or Washington or West Virginia or Wisconsin or Wyoming
$138k-$230k/yr HybridFull Time
Bachelor’s degree required; master’s preferred. Requires progressive customer or employee experience leadership, insights and survey programs, analytics, journey mapping, stakeholder influence, change leadership, vendor management, and governance expertise.
Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), CRM
2w
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Customer Service and Patient Experience Professional
Madison or Nashville or New York City
OnsiteFull Time
Entry-level healthcare role for professionals interested in healthcare management, customer service, employee operations, leadership, and employee engagement.
1w
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Director, Global Customer Insights & Experience
Nashville, Tennessee, United States
$138k-$230k/yr HybridFull Time
Bachelor's degree required; master's preferred. Requires progressive customer experience leadership, VoC and listening programs, journey mapping, analytics, executive communication, change leadership, vendor management, and governance experience.
CRM systems, Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES)
1mo
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Customer Service Manager
Bowling Green, Kentucky, United States
OnsiteFull Time
2+ YOEBachelor's degree or 2+ years related experience, manufacturing knowledge, strong computer and communication skills, prior customer service management experience, ability to travel within North America and drive.
1w
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Customer Success Manager
Nashville or Tampa
OnsiteFull Time
2+ YOERequires 2 years in customer-facing healthcare or SaaS roles, renewal and upsell experience, strong communication, analytical, presentation, and project management skills; bachelor's preferred and travel required.
Microsoft Office, Microsoft Excel, Electronic Health Record (EHR), CSM applications, virtual meeting tools
1mo
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Agent Experience Coordinator
Nashville, Tennessee, United States
OnsiteFull Time
2+ YOE2+ years customer service/training/office management/hospitality/operations experience; strong communication, training, mentoring, and problem-solving skills; experience with Zendesk, Salesforce, or Confluence a plus; ability to lift 25 lbs and work in-office.
Zendesk, Salesforce, Confluence
2mo
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Senior Customer Success Manager
Nashville, Tennessee, United States
OnsiteFull Time
7+ YOE7+ years in enterprise customer success/account management or strategic consulting managing high-revenue portfolios; healthcare expertise preferred; expert with Vitally, HubSpot, Availity and generative AI; strong executive presence and QBR experience.
Vitally, HubSpot, Availity, Generative AI
3w
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Sr. Customer Success Manager
Franklin, Tennessee, United States
HybridFull Time
4+ YOE4+ years in customer success or account management owning a book of business; track record on retention, renewals and expansion; coaching experience; travel to off-site meetings twice a year; must reside in Mountain/Central/Eastern time zones.
ZoomInfo, Outreach, Salesloft, Apollo, Salesforce, HubSpot, Google Suite, Slack, Zoom
5d
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Customer Manager, eCommerce
Franklin, Tennessee, United States
OnsiteFull Time
3+ YOEBachelor’s degree in a business-related field and 3+ years of customer management experience. Requires forecasting, budget management, analytics, communication, and collaborative partnership skills.