1,766 customer experience manager jobs at 689 companies in Gilroy, CA
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Customer Experience Manager, RMA Service
San Jose, California, United States
$100k-$135k/yr OnsiteFull Time
7+ YOE7+ years RMA operations/customer service experience; expertise in RMA case management, KPIs, logistics, CRM/ERP and strong communication and analytical skills.
CRM, ERP, Microsoft Office, PLM, BOM
1w
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Senior RMA Customer Experience Manager
Santa Clara, California, United States
$136k-$213k/yr OnsiteFull Time
12+ YOE12+ years experience managing RMA/case management, strong analytical and presentation skills, knowledge of supply chain and inventory, excellent communication, bachelor’s degree or equivalent experience.
1mo
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Customer Experience Manager -San Jose
San Jose, California, United States
$70k-$88k/yr OnsiteFull Time
3+ YOE3+ years in customer success/account management or similar, strong relationship and communication skills, ability to manage priorities, collaborative problem-solver, bachelor's degree or equivalent; experience in medical devices or healthcare preferred.
2mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
1mo
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Customer Experience and Service Ops Manager
Fremont, California, United States
OnsiteFull Time
3+ YOECollege educated with 3+ years customer-facing experience, strong interpersonal, communication, problem-solving, project management, and conflict resolution skills; contract review experience a plus.
1w
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Senior RMA Customer Experience Manager
Santa Clara, California, United States
$136k-$213k/yr OnsiteFull Time
12+ YOEBachelor's degree or equivalent experience, 12+ years relevant experience, strong analytics, presentation, communication, and supply chain/inventory knowledge; customer-centric and process improvement focus.
1w
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Customer Experience Coordinator (Part Time) - San Jose, CA
San Jose, California, United States
$20-$30/hr OnsitePart Time
2+ YOE2+ years customer service experience; advanced computer and practice management software proficiency; strong communication, organization, multitasking, empathy; able to work nights, weekends, holidays; tolerate noisy or odorous environment.
1w
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Director, Customer Experience Strategy & Operations
San Francisco or New York City or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similar analytical role; team-building and cross-functional leadership experience required.
AI, automation, internal apps, Covey Scout for Inbound
2mo
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Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
3mo
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Sr. Product Manager - Candidate Experience
Santa Clara, California, United States
$156k-$250k/yr HybridFull Time
8+ YOE8+ years product management in enterprise SaaS; strong communication; customer focus; technical knowledge; ownership and collaboration.
AI models, enterprise SaaS, deep learning, APIs
3mo
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Digital Experience Strategist
Cupertino or United States
OnsiteFull Time
7+ YOE7+ years in strategy or customer experience; experience in e-commerce, category management, or strategy development; 4+ years in strategy, customer experience, or customer journey; strong communication and analytical skills.
Keynote, PowerPoint, Google Slides
1mo
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Customer Success Manager
Fremont, California, United States
OnsiteFull Time
2+ YOEBachelor's degree preferred; 2-4 years account management/customer success experience; strong client relationship, communication, technical competence and training skills; experience with Microsoft Dynamics CRM and AX.
Microsoft Dynamics CRM, AX
2mo
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Principal Service Experience Strategy Manager - Mid Market
Mountain View, California, United States
$207k-$280k/yr OnsiteFull Time
8+ YOEBachelor's degree or equivalent experience required; MBA preferred. Requires 8–10 years in customer experience, service strategy, or product management, plus strategic, analytical, communication, and cross-functional leadership skills.
Customer Success, Sales, Expert Network Platform, Product Management, Product Development, Service Design, Data
1mo
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Customer Service Manager
Santa Clara, California, United States
$79k-$85k/yr FieldFull Time
Manage customer experience and installations, troubleshoot day-of-installation issues, resolve service tickets, strong communication and organizational skills, high school diploma or equivalent.
1w
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Customer Success Manager
Los Altos, California, United States
$110k-$150k/yr OnsiteFull Time
3+ YOE3–5 years in customer success or account management, experience with scaled/tech-touch programs, CRM/BI tools, strong communication and technical aptitude.
HubSpot, Looker, FunnelStory
2mo
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Manager, Customer Success
Mountain View or Chicago
HybridFull Time
5+ YOE2+ Mgmt2+ years managing customer success/post-sale teams; 5+ years in enterprise SaaS CS or AM; proven NRR and adoption growth; coaching, operational rigor, data fluency, cross-functional collaboration; AI literacy and LLM experience.
Spotter, SpotterViz, LLMs
3w
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Senior Manager, Customer Success
Raleigh or Santa Clara
$134k-$252k/yr OnsiteFull Time
7+ YOE2+ Mgmt7+ years customer-facing experience,2+ years people management,experience in enterprise SaaS/IT,health with customer lifecycle,health-score governance,and executive escalation.
Gainsight, Salesforce
1mo
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Customer Experiance Coordinaor
Santa Clara, California, United States
$20-$20/hr OnsitePart Time
1+ YOE0.5+ Mgmt1 year retail and 6 months leadership experience; strong communication, merchandising, multitasking, and coaching skills; available to work flexible schedule including nights and weekends.
1mo
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Customer Onboarding Manager
McLean or Mountain View
$175k-$205k/yr OnsiteFull Time
5+ YOE5+ years onboarding/implementation experience with enterprise accounts, strong project management, stakeholder communication, familiarity with Google Workspace, Jira, Rocketlane, and Salesforce.
Google Workspace, Jira, Rocketlane, Salesforce
2w
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Customer Success Manager
San Jose, California, United States
$263k-$355k/yr HybridFull Time
5+ YOEBachelor's in Engineering/Computer Science,5+ years in technical program/project management or related roles,experience with large-scale silicon/SoC programs,strong communication and stakeholder management skills.
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