572 customer experience manager jobs at 242 companies in Grimes, IA
3w
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Senior Customer Experience Manager
Austin or Lincoln or Des Moines or Charlotte or Cary
HybridFull Time
8+ YOERequires 8+ years in relationship management or client service, banking or banking software experience, complex client relationship skills, English fluency, and U.S. work authorization; travel required as needed.
Request for Quote (RFQ), Salesforce
1w
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Customer Experience Manger
West Des Moines, Iowa, United States
$15/hr OnsiteFull Time
2+ MgmtHigh school diploma or equivalent, 2+ years of management experience, strong verbal and written communication, multitasking, creative thinking, composure under pressure, and flexible schedule availability.
2mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
1w
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Supervisor, Customer Experience
Des Moines, Iowa, United States
$42k-$55k/yr HybridFull Time
3+ MgmtHigh school diploma and customer service or call center leadership experience required; strong communication and conflict-resolution skills, Microsoft Office proficiency, and residence within one hour of Des Moines required.
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Teams
3w
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Director of Customer Experience
West Des Moines, Iowa, United States
OnsiteFull Time
7+ YOE7+ years progressive leadership in customer experience or retail banking, bachelor\u0002s degree preferred, strong customer service strategy, coaching, data analysis, Microsoft Office proficiency.
Microsoft Office, Outlook, Microsoft PowerPoint, Microsoft Excel, Microsoft Word
3d
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Lead Product Manager - Home Lending Digital Customer Experience
San Antonio or Phoenix or Columbus or Charlotte or Wilmington or Des Moines or Irving or Dallas or Minneapolis or Tempe
$119k-$206k/yr HybridFull Time
5+ YOERequires 5+ years in product management, product development, digital experience delivery, or strategic planning, with expertise in digital products, discovery, analytics, agile delivery, and matrixed stakeholder leadership.
Adobe CJA, Glassbox, Jira, GenAI
1d
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Customer Service Manager
Ankeny, Iowa, United States
OnsiteFull Time
0.5+ YOEHigh school diploma or equivalent experience plus more than six months and up to one year of similar or related work experience; must perform arithmetic and customer service tasks.
1w
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Customer Service - Manager Trainee
West Des Moines, Iowa, United States
$925-$2k/wk OnsiteFull Time
Prior customer service or managerial experience, strong communication and leadership skills, management knowledge, problem-solving ability, pressure tolerance, and a driver's license with a vehicle.
2w
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Strategic Customer Success Manager
United States or Des Moines
RemoteFull Time
8+ YOEBachelor's degree or equivalent experience; 8–12+ years in enterprise Customer Success or Account Management; strategic account ownership, complex integrations, executive engagement, and expansion expertise.
APIs
3w
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Customer Experience & Service Transformation Management Advisory Consultant
Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$54k-$206k/yr OnsiteFull Time
5+ YOERequires 5+ years of management consulting experience, customer service transformation expertise, cloud and customer service platform experience, AI knowledge, solution selling, analytics, and team leadership.
Cloud (SaaS), Salesforce, Microsoft Dynamics, Amazon Connect, Genesys, NICE, Artificial intelligence, GenAI, IVR
2w
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Director, Digital Commerce and Customer Experience
Des Moines, Iowa, United States
HybridFull Time
8+ YOERequires 8–10+ years in digital commerce or related leadership, a bachelor's degree in marketing, advertising, or a related field, ecommerce performance expertise, financial planning, cross-functional leadership, and retail or omnichannel experience preferred.
SEO
2d
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Product Manager I - Participant & Non-Participant Experience
Des Moines or Charlotte or Raleigh or Wichita or Chicago or Minneapolis or Los Angeles or New York City
$85k-$134k/yr HybridFull Time
2+ YOERequires 2+ years in product management, business analysis, customer or user experience, digital product, technology, or related fields; Agile delivery, requirements translation, analytical, and problem-solving skills.
Power BI, Adobe Analytics, Google Analytics, Jira, Azure DevOps, Miro, Confluence
1w
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Customer Operations Manager
Des Moines, Iowa, United States
OnsiteFull Time
5+ YOE3+ MgmtAssociate's degree in business, operations management, supply chain, or related field; 5+ years' customer service or operations leadership; 3+ years supervising employees; process improvement and metrics experience.
Microsoft 365, Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Teams, Acumatica, Enterprise Resource Planning (ERP), Service-level agreements (SLAs)
1w
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Customer Care Manager - State Farm Agent Team Member
Johnston, Iowa, United States
$21-$28/hr OnsiteFull Time
Strong communication, organization, attention to detail, and multitasking skills required. Customer service, office management, or administrative experience preferred; must obtain applicable state insurance licenses.
1w
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Customer Service Manager (Route & Account Management) - Grimes, IA (1559727)
Grimes, Iowa, United States
FieldFull Time
1+ YOERequires 3 years of driving experience, valid non-CDL Class C license, good driving record, customer service or related experience, communication skills, travel to client sites, and ability to lift 50 pounds.
V-9
1mo
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Customer Service Representative
Grimes, Iowa, United States
OnsiteFull Time
Provide phone-based customer service and sales support, craft bids and quotes, manage orders and communicate status; BS/BA degree, strong communication, multitasking, and time-management skills required.
1mo
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Coordinator BPS Customer Service
Grand Rapids or Jacksonville or Urbandale or Boise or Marlborough or Chesterfield or Bentonville
$16-$17/hr HybridFull Time
2+ YOEHigh school diploma/GED, 2+ years customer service or administrative experience, proficiency with Microsoft Word/Excel/Outlook, data entry and order management experience, strong communication and problem-solving skills.
Microsoft Word, Microsoft Excel, Microsoft Outlook
4d
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Senior Customer Service Supervisor
Eddyville or Cedar Rapids or Gainesville or Wichita or Ottumwa or Des Moines or Iowa or Georgia or Kansas
OnsiteFull Time
4+ YOE2+ MgmtRequires customer service leadership, order and issue management, 4+ years of related experience, stakeholder collaboration, and CRM/ERP experience; 2 years of supervisory experience preferred.
CRM, ERP, Salesforce, SAP
2w
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Manager, Sales and Customer Solutions
Ames, Iowa, United States
OnsiteFull Time
3+ YOEBachelor's degree in business, sales, management, or related field; 3 years of sales experience; manufacturing experience preferred; leadership, sales analysis, budgeting, Microsoft Office, ERP, and CRM skills.
Microsoft Office Suite, ERP, CRM, HACCP, GMP, SQF
2mo
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Manager- CRM and Customer Marketing
Urbandale, Iowa, United States
OnsiteFull Time
6+ YOEBachelor's degree required; 6+ years progressive experience in customer marketing/CRM; experience with Salesforce CRM preferred; expertise in segmentation, lifecycle and database-driven marketing, multi-channel campaigns, analytics and SEO/SEM; proficiency with Power BI, Tableau, and SQL.
Salesforce CRM, Power BI, Tableau, SQL, SEM
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