Half Moon Bay • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Half Moon Bay • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Half Moon Bay • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Half Moon Bay • 50 milesRemote · Hybrid · Onsite · Field · All Environments
4,604 customer experience manager jobs at 1,579 companies in Half Moon Bay, CA
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Customer Experience Manager
United States or New York City or Seattle or San Francisco or New York or Washington or California or Colorado
$66k-$110k/yr RemoteFull Time
5+ YOEBachelor's degree with 5+ years related experience (or advanced degree with 3+ years), client relationship management, cross‑selling support, product knowledge, travel up to 35%, authorized to work in the U.S.
SalesForce
2mo
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Customer Experience Manager
New York or San Francisco
$115k-$170k/yr HybridFull Time
Experience owning client support, investigating issues and logs, producing high-signal handoffs to engineering, delivering client training, strong written communication, and structured problem-solving in an early-stage environment.
3w
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Senior Manager, Customer Experience
New York City or San Francisco or Seattle or Los Angeles or Chicago or United States
$143k-$211k/yr RemoteFull Time
8+ YOE8+ years in strategy, consulting, product, or related work; cross-functional leadership, analytical problem-solving, data proficiency, and experience managing and developing teams of two or more.
SQL, Microsoft Excel, Covey
1mo
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Customer Experience Manager, RMA Service
San Jose, California, United States
$100k-$135k/yr OnsiteFull Time
7+ YOE7+ years RMA operations/customer service experience; expertise in RMA case management, KPIs, logistics, CRM/ERP and strong communication and analytical skills.
CRM, ERP, Microsoft Office, PLM, BOM
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Senior Manager, Customer Experience, Ever - SF
San Francisco or Los Angeles
$110k-$140k/yr OnsiteFull Time
5+ YOE5+ years customer experience leadership, ticketing/CRM configuration, cross-functional partnership, data-driven reporting, people management and occasional travel between hubs.
3w
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Senior RMA Customer Experience Manager
Santa Clara, California, United States
$136k-$213k/yr OnsiteFull Time
12+ YOE12+ years experience managing RMA/case management, strong analytical and presentation skills, knowledge of supply chain and inventory, excellent communication, bachelor’s degree or equivalent experience.
2mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
2w
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Customer Experience Specialist - California
San Carlos, California, United States
$30-$34/hr OnsiteFull Time
3+ YOERequires 3–5 years of customer service, order management, or customer success experience, Microsoft Office and ERP proficiency, strong communication, independent judgment, and ability to manage multiple priorities.
Microsoft Office, ERP
1w
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Director, Customer Experience
New York City or San Francisco or United States or Canada or United Kingdom
$190k-$290k/yr HybridFull Time
Requires leadership of large, complex operational teams, strong customer-facing operations experience, strategic analysis, communication, people development, and experience with AI, automation, or workflow tooling.
AI, automation, workflow tooling
3w
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Senior Customer Experience Operations Manager
San Francisco or New York City
$135k-$167k/yr HybridFull Time
6+ YOE2+ MgmtRequires 6+ years in customer experience or operations management, including 2+ years managing outsourced BPO teams, KPI ownership, budget management, knowledge management, support tooling, and AI tools.
Intercom, Guru, Claude, ChatGPT
3d
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Customer Experience Coordinator
Concord, California, United States
$18-$18/hr OnsiteFull Time
1+ YOE0.5+ MgmtRequires 1 year of retail experience and 6 months of leadership experience. Must communicate well, multitask, train others, understand merchandising, and work flexible nights and weekends.
1mo
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Customer Experience and Service Ops Manager
Fremont, California, United States
OnsiteFull Time
3+ YOECollege educated with 3+ years customer-facing experience, strong interpersonal, communication, problem-solving, project management, and conflict resolution skills; contract review experience a plus.
3w
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Sr. Manager, Customer Experience Insights & Excellence
Charlotte or South Carolina or San Francisco or Los Angeles or New York City
$150k-$181k/yr OnsiteFull Time
10+ YOE2+ MgmtRequires 10+ years in customer experience, support, or contact center quality, 2+ years of leadership and vendor experience, analytical and stakeholder skills, a bachelor's degree or equivalent, and a driver's license.
Voice of the Customer (VoC), NPS, CSAT, BPO
2w
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VP, Customer Experience
San Francisco or United States
$275k-$350k/yr HybridFull Time
15+ YOE15+ years in technology, post-sales leadership, and prior VP-level experience owning customer success or post-sales at a B2B software or API company; proven NDR, GRR, or retention ownership.
1mo
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Assistant Leader, Customer Experience
Corte Madera, California, United States
$29-$41/hr OnsiteFull Time
3+ YOE3+ years customer-facing experience, leadership preferred; strong interpersonal skills, PC proficiency, ability to coach teams, and flexible schedule including evenings/weekends; results-driven and detail-focused.
Mac, Dell
3w
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Senior RMA Customer Experience Manager
Santa Clara, California, United States
$136k-$213k/yr OnsiteFull Time
12+ YOEBachelor's degree or equivalent experience and 12+ years of relevant experience. Requires analytical, problem-solving, presentation, communication, data visualization, supply chain, inventory, and case management skills.
3w
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Senior RMA Customer Experience Manager
Santa Clara, California, United States
$136k-$213k/yr OnsiteFull Time
12+ YOEBachelor's degree or equivalent experience, 12+ years relevant experience, strong analytics, presentation, communication, and supply chain/inventory knowledge; customer-centric and process improvement focus.
2w
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Customer Experience Communications Operations Manager
Boston or San Francisco
$130k-$165k/yr HybridFull Time
8+ YOERequires 8+ years in customer communications operations, incident or change management, or comparable B2B SaaS operations; dashboarding, process design, editorial judgment, regulated environments, and customer-stack experience.
Salesforce, Zendesk, Gainsight, SQL
4w
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Customer Experience Coordinator - Pleasant Hill, CA
Pleasant Hill, California, United States
$19-$29/hr OnsiteFull Time
2+ YOE2+ years customer service experience, advanced computer and practice management skills, strong communication and multitasking, ability to work nights/weekends/holidays and tolerate noisy/unpleasant odors.
1w
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Director of Customer Experience
Oakland, California, United States
$150k-$180k/yr RemoteFull Time
8+ YOE3+ MgmtRequires 8+ years in customer experience or operations, including 3+ years leading teams; experience scaling CX in DTC, health, or subscription businesses, with strong analytics, communication, retention, and cross-functional leadership.
Zendesk, Intercom, Kustomer, Gorgias, Gladly, AI
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