949 customer experience manager jobs at 424 companies in Huron, OH
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Customer Experience Manager
Richfield or West Des Moines or Chicago or Birmingham
$152k-$193k/yr RemoteFull Time
12+ YOEBachelor's or equivalent, 12+ years customer-facing IT experience, experience driving software adoption, engaging executives and technical leaders, and leading cross-functional teams.
1w
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Customer Experience Lead - Full Time
Sheffield Village, Ohio, United States
$14/hr OnsitePart Time
Retail experience preferred (1+ year), strong customer service and leadership skills, ability to manage front-end operations, troubleshoot register issues, and work flexible hours including nights/weekends/holidays.
2mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
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Customer Experience Coordinator
Fremont, Ohio, United States
$15-$15/hr OnsiteFull Time
1+ YOE0.5+ MgmtFlexible schedule including nights/weekends; 1 year retail and 6 months leadership experience; merchandising, training, communication, multitasking, and organizational skills.
POS
1w
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Customer Experience Banker - Brunswick, OH
Brunswick, Ohio, United States
OnsiteFull Time
1+ YOEHigh school diploma or GED and minimum 1 year customer service experience; cash handling, comfort with digital banking, sales and relationship management skills.
1w
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Oberlin - Guest Experience Manager
Oberlin, Ohio, United States
HybridFull Time
Supervise and coach front desk staff, manage guest arrival/stay/departure, handle guest recovery, maintain front office operations, and meet security and audit standards.
2mo
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Customer Program Manager
Westlake, Ohio, United States
OnsiteFull Time
2+ YOEAssociate's or higher; 3-5 years customer service/success experience; project management preferred; strong communication; CRM/ERP familiarity.
Salesforce, ServiceHub, NetSuite, Service Now, Microsoft Office Suite
1mo
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Customer Success Manager
Richfield, Ohio, United States
OnsiteFull Time
3+ YOEBachelor's degree or equivalent experience, 3+ years customer success/account management experience (preferably in healthcare/benefits), knowledge of ACA/ERISA/HIPAA, ability to obtain life & health insurance licensure, experience with benefits platforms and CRM.
1w
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Customer Outcomes Manager I
Cleveland, Ohio, United States
HybridFull Time
3+ YOE3+ years insurance experience preferred, customer service and project management skills, strong communication, process improvement ability, proficiency with Microsoft desktop applications, bachelor\u0002s degree preferred.
Microsoft Word, Microsoft Excel, Microsoft Project, Microsoft PowerPoint, Microsoft Access
2w
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Customer Relationship Manager
Cleveland, Ohio, United States
$54k-$63k/yr HybridFull Time
8+ YOEProvide customer engagement and concierge support, assess/route requests, develop and deliver training, use ITSM and CRM tools; BA/BS+8yr or AA/AS+12yr experience.
Microsoft Office 365, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams, Microsoft OneNote, Microsoft One Drive, SharePoint, Box, Salesforce, ITSM
5d
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Senior Hospitality Experience Associate
Detroit or Cleveland
OnsiteFull Time
3+ YOERequires 3–5 years in hospitality operations, tenant relations, account or project management, plus relationship management, project coordination, data analysis, reporting, and recommendation development.
1w
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Manager, Customer Advocacy 94430
Dallas or Cleveland
$73k-$115k/yr HybridFull Time
Bachelor's degree or equivalent, mandatory leadership experience, strong analytical and communication skills, and FINRA Series 6 and Series 26 licenses or ability to obtain within one year.
AI
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Customer Care Manager - State Farm Agent Team Member
North Ridgeville, Ohio, United States
$40k-$80k/yr OnsiteFull Time
Handle inbound client calls, emails, and walk-ins; process policy changes, endorsements, and billing; maintain client records; identify cross-sell opportunities. Insurance licensing preferred (paid by agency); prior customer service/banking/insurance experience a plus.
2w
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AVP, Customer Success
Westlake, Ohio, United States
RemoteFull Time
12+ YOE7+ MgmtBachelor's degree or equivalent, 12+ years in customer success/account management/renewals/SaaS, 7+ years managing managers, experience driving GRR/NRR and retention, strong analytical and cross-functional leadership skills.
Gainsight, Salesforce
2mo
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Manager, Customer Analytics
Oklahoma City or Cleveland
$1-$2/yr OnsiteFull Time
8+ YOE8+ years in analytics/data science with advanced SQL, predictive modeling, BI (Power BI), experience integrating Salesforce/Genesys/Pendo/Qualtrics, strong SaaS metrics knowledge, and cross-functional leadership.
SQL, Power BI, Salesforce, Genesys, Pendo, Qualtrics, Python, R
1mo
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Customer Account Manager
Cincinnati or West Chester or Whitehall or LaPorte or Hampton or Wichita Falls or Morristown or Dover or Cleveland or Winsted or Branford or Rochester or Rancho Cucamonga or Fontana
HybridFull Time
10+ YOEBachelor's degree, 10+ years sales experience (5 years in aerospace), ability to travel 35–50% domestically, strong communication and organizational skills, U.S. work authorization and U.S. person (ITAR) required.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
2w
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Customer Service Representative
Medina, Ohio, United States
OnsiteFull Time
1+ YOEProcess customer orders end-to-end, handle pricing/delivery inquiries, support sales managers; high school diploma, US citizenship, Spanish preferred, 1+ years customer service experience preferred.
Microsoft Excel
2w
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Customer Service Representative
Westlake, Ohio, United States
OnsiteFull Time
3+ YOE3+ years customer service experience preferred; proficiency with Microsoft Outlook, Excel, Word, Teams; strong organization, customer-focused; familiarity with document management and ERP systems.
Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft Teams, ERP
1w
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CUSTOMER SUCCESS PARTNER
Minneapolis or Cleveland or Cincinnati
RemoteFull Time
3+ YOE3+ years customer service/inside sales/account management experience, strong communication and relationship skills, organized, able to manage multiple accounts, proficiency in Microsoft Office and Salesforce.
Microsoft Office, Salesforce, order management systems
6d
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Customer Service Representative
Tiffin, Ohio, United States
$44k/yr OnsiteFull Time
High school diploma or equivalent; strong customer service, communication, organization, time management, data entry, and prioritization skills; Microsoft Office and Excel proficiency; ERP/MRP experience.
Microsoft Office, Microsoft Excel, ERP, MRP
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