4,808 customer experience manager jobs at 1,609 companies in Ilchester, MD
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Customer Experience Manager
Arlington, Virginia, United States
$55k/yr OnsiteFull Time
Experience in customer service or hospitality, strong leadership and communication, able to work evenings and weekends, drive bookings through outreach/marketing, manage staff and deliver excellent guest service.
1d
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Customer Experience Manager
Halethorpe or Beltsville
$70k-$80k/yr OnsiteFull Time
5+ MgmtExperience leading customer service or call center teams, managing KPIs, improving processes, developing training materials, and using telephony, call center technology, and Microsoft Office; weekends may be required.
Microsoft Office, ServiceTitan, CRM
1w
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Customer Experience Manager
Somerville or Reston
$60k-$68k/yr HybridFull Time
1+ YOEBachelor's degree in a relevant field and 1+ year in customer support or customer-facing work. Requires strong communication, problem-solving, relationship-building, cross-functional collaboration, and customer-centric skills.
CRM, email, Salesforce, GetFeedback, API, Elasticsearch, Python
2w
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Customer Experience Manager
Arlington, Virginia, United States
OnsiteFull Time
2+ MgmtHigh school diploma or equivalent, 2+ years of management experience, strong communication, multitasking, creative thinking, composure under pressure, and flexible schedule availability.
2w
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Assistant Customer Experience Manager
Nottingham, Maryland, United States
$16-$25/hr OnsiteFull Time
Supervisory experience managing front-end associates, customer service, cash handling, scheduling, training, compliance, inventory, sanitation, and store operations.
1mo
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Product & Customer Experience Insights Manager, Customer Experience and Business Trends
Seattle or Arlington
$116k-$160k/yr OnsiteFull Time
3+ YOE3+ years product management experience managing technical products or online services; experience with study design, customer metrics (NPS/CSAT), stakeholder influence, and data-driven recommendations.
2d
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Manager, Customer Experience and Renewals
New York City or Washington
$158k-$219k/yr HybridFull Time
5+ YOE2+ MgmtRequires 5+ years in Customer Success and Renewals Sales, including 2+ years managing people, with SaaS retention, commercial negotiation, AI workflow, cloud security, and networking expertise.
Salesforce, LLMs
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
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Customer Experience Coordinator
Hanover, Pennsylvania, United States
$14-$15/hr OnsitePart Time
1+ YOE0.5+ Mgmt1 year retail and 6 months leadership experience; able to train and coach associates, provide excellent customer service, flexible availability including nights and weekends, strong communication and merchandising skills.
2mo
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Customer Experience Concierge
Rockville, Maryland, United States
$20-$25/hr OnsiteFull Time
3+ YOE3+ years client service experience, CRM proficiency, strong oral communication, proactive problem solving, ability to manage inbound calls/chats, dispatch drivers, and optimize daily schedules.
1mo
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Customer Experience Lead - Full Time
Bel Air, Maryland, United States
$16/hr OnsitePart Time
1+ YOELead front-end operations with strong customer service and leadership; 1+ years retail experience preferred; flexible schedule including nights/weekends/holidays; strong communication and problem-solving skills.
3d
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Customer Experience Guide - Part Time
Washington, D.C., District of Columbia, United States
$24-$26/hr OnsitePart Time
Customer service or sales experience preferred; requires communication, problem-solving, adaptability, organization, time management, teamwork, basic math, computer skills, and ability to handle money and registers.
POS
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Customer Experience Coordinator - Alexandria, VA
Alexandria, Virginia, United States
OnsiteFull Time
2+ YOE2+ years customer service experience, strong verbal communication, high emotional intelligence, advanced computer and practice management software proficiency, highly organized, multitasking and problem-solving skills.
1mo
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Event Experience Manager
National Harbor, Maryland, United States
$28-$30/hr OnsiteFull Time
1+ YOEHigh school diploma +3 years event management experience OR bachelor’s degree +1 year; strong customer service, event coordination, meeting planning, and program documentation skills.
1mo
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Manager, Client Experience
Gaithersburg, Maryland, United States
$85k-$95k/yr HybridFull Time
6+ YOE2+ Mgmt6+ years customer service experience including 2+ years people management; experience with CRM and Microsoft 365; metric tracking, continuous improvement, and strong communication skills.
Customer Relationship Management (CRM), Microsoft 365
1w
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Team Lead Supervisor, Customer Experience - B2C
Glen Burnie or New York City or Baltimore
$55k-$70k/yr OnsiteFull Time
2+ YOERequires 2–4 years in customer service or contact center work, experience with escalations and complex cases, strong organization and communication skills, and operational metrics experience. Frontline team support preferred.
Power BI, Salesforce Service Cloud
4w
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Vice President, Digital Customer Experience
Scottsdale or North Bethesda or Minneapolis
$240k-$330k/yr OnsiteFull Time
15+ YOE15+ years leading digital customer experience, commerce, product, or customer care; proven cross-functional leadership; expertise in digital platforms, personalization, analytics, and service transformation.
2mo
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Medallia Customer Experience Strategist / Product Owner
McLean, Virginia, United States
$140k-$170k/yr RemoteFull Time
7+ YOEBachelor's degree and 7+ years' experience leading customer experience, product management, or related initiatives; defining KPIs and measurement frameworks; synthesizing qualitative and quantitative data; eligible for government clearance.
Medallia, Qualtrics, Salesforce Surveys
1mo
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Guest Experience Manager
Washington, District of Columbia, United States
$68k-$73k/yr OnsiteFull Time
3+ YOE3+ Mgmt3-5 years luxury hotel front office management experience, bachelor’s in hospitality preferred, strong communication, leadership, computer skills, knowledge of local attractions, ability to lift 25 lbs.
Opera, Hotsos
2w
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Patents Customer Experience (CX) Specialist
Alexandria, Virginia, United States
$122k-$158k/yr OnsiteFull Time
1+ YOEOne year of specialized experience equivalent to GS-12 managing customer experience activities, designing surveys, creating dashboards, analyzing feedback, leading research projects, and collaborating with stakeholders.
USA Hire, Microsoft Excel
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