3,477 customer experience manager jobs at 1,347 companies in Ross, CA
3mo
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Customer Experience Manager
San Francisco, California, United States
$125k-$240k/yr OnsiteFull Time
5+ YOE2+ Mgmt5+ years customer support; 2+ years in a lead/management role; experience with Zendesk/Intercom; consumer software/hardware; build knowledge bases and self-service tools; work with outsourced vendors.
Zendesk, Intercom
2mo
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Customer Experience Manager
Menlo Park, California, United States
$150k-$190k/yr OnsiteFull Time
3+ YOE3–7+ years in customer-facing roles; strong analytics and communication skills; startup or healthcare experience preferred.
SQL
2w
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Customer Experience Manager
United States or New York City or Seattle or San Francisco or New York or Washington or California or Colorado
$66k-$110k/yr RemoteFull Time
5+ YOEBachelor's degree with 5+ years related experience (or advanced degree with 3+ years), client relationship management, cross‑selling support, product knowledge, travel up to 35%, authorized to work in the U.S.
SalesForce
2mo
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Customer Experience Manager
New York or San Francisco
$115k-$170k/yr HybridFull Time
Experience owning client support, investigating issues and logs, producing high-signal handoffs to engineering, delivering client training, strong written communication, and structured problem-solving in an early-stage environment.
1w
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Senior Manager, Customer Experience
New York City or San Francisco or Seattle or Los Angeles or Chicago or United States
$143k-$211k/yr RemoteFull Time
8+ YOE8+ years in strategy, consulting, product, or related work; cross-functional leadership, analytical problem-solving, data proficiency, and experience managing and developing teams of two or more.
SQL, Microsoft Excel, Covey
1mo
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Senior Manager, Customer Experience, Ever - SF
San Francisco or Los Angeles
$110k-$140k/yr OnsiteFull Time
5+ YOE5+ years customer experience leadership, ticketing/CRM configuration, cross-functional partnership, data-driven reporting, people management and occasional travel between hubs.
1mo
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Head of Customer Experience
San Francisco, California, United States
$145k-$190k/yr OnsiteFull Time
10+ YOE5+ Mgmt10+ years in customer support/experience with 5+ years managing managers; experience scaling CX, deploying AI/automation, owning CX metrics, and partnering cross-functionally; Zendesk experience preferred.
Zendesk
2mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
2w
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Customer Experience Lead - Full Time
Vacaville, California, United States
$18/hr OnsiteFull Time
Provide excellent customer service, lead and coach front-end associates, manage checkout and merchandising, troubleshoot transactions, and work flexible schedules including nights/weekends.
11h
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Customer Experience Specialist - California
San Carlos, California, United States
$30-$34/hr OnsiteFull Time
3+ YOERequires 3–5 years of customer service, order management, or customer success experience, Microsoft Office and ERP proficiency, strong communication, independent judgment, and ability to manage multiple priorities.
Microsoft Office, ERP
5d
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Senior Customer Experience Operations Manager
San Francisco or New York City
$135k-$167k/yr HybridFull Time
6+ YOE2+ MgmtRequires 6+ years in customer experience or operations management, including 2+ years managing outsourced BPO teams, KPI ownership, budget management, knowledge management, support tooling, and AI tools.
Intercom, Guru, Claude, ChatGPT
3w
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customer experience coordinator
San Mateo, California, United States
$20-$20/hr OnsitePart Time
1+ YOE1 year retail and 6 months leadership experience; able to work flexible schedule including nights and weekends; strong communication, merchandising, multitasking, and training skills.
POS
1mo
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Customer Experience and Service Ops Manager
Fremont, California, United States
OnsiteFull Time
3+ YOECollege educated with 3+ years customer-facing experience, strong interpersonal, communication, problem-solving, project management, and conflict resolution skills; contract review experience a plus.
6d
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Sr. Manager, Customer Experience Insights & Excellence
Charlotte or South Carolina or San Francisco or Los Angeles or New York City
$150k-$181k/yr OnsiteFull Time
10+ YOE2+ MgmtRequires 10+ years in customer experience, support, or contact center quality, 2+ years of leadership and vendor experience, analytical and stakeholder skills, a bachelor's degree or equivalent, and a driver's license.
Voice of the Customer (VoC), NPS, CSAT, BPO
4w
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Assistant Leader, Customer Experience
Corte Madera, California, United States
$29-$41/hr OnsiteFull Time
3+ YOE3+ years customer-facing experience, leadership preferred; strong interpersonal skills, PC proficiency, ability to coach teams, and flexible schedule including evenings/weekends; results-driven and detail-focused.
Mac, Dell
16h
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Customer Experience Communications Operations Manager
Boston or San Francisco
$130k-$165k/yr HybridFull Time
8+ YOERequires 8+ years in customer communications operations, incident or change management, or comparable B2B SaaS operations; dashboarding, process design, editorial judgment, regulated environments, and customer-stack experience.
Salesforce, Zendesk, Gainsight, SQL
1w
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Customer Experience Coordinator - Pleasant Hill, CA
Pleasant Hill, California, United States
$19-$29/hr OnsiteFull Time
2+ YOE2+ years customer service experience, advanced computer and practice management skills, strong communication and multitasking, ability to work nights/weekends/holidays and tolerate noisy/unpleasant odors.
2w
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Food Experience Manager
South San Francisco, California, United States
OnsiteFull Time
8+ YOE8+ years building and scaling multi-unit customer-facing operations, P&L management, vendor relationship and contract experience, strong analytics and cross-functional stakeholder management.
1mo
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Customer Experience Strategy & Operations Lead
New York City or San Francisco
$230k-$270k/yr OnsiteFull Time
8+ YOE3+ Mgmt8+ years in customer support/success strategy & operations, 3+ years people leadership, strong project management, analytics, and AI-first approach; experience with CX tech stack and forecasting.
Zendesk, Gainsight, Decagon
2w
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Food Experience Manager
South San Francisco, California, United States
$96k-$144k/yr OnsiteFull Time
8+ YOE8+ years leading multi-unit or multi-regional customer-facing operations, P&L experience, program and vendor management, data-driven decision making, stakeholder collaboration, concept development and scaling.
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