4,337 customer experience manager jobs at 1,564 companies in Summit, IL
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Customer Experience Manager
Elk Grove Village, Illinois, United States
$120k-$140k/yr OnsiteFull Time
10+ YOELead global customer experience team, develop CX strategy, manage escalations, drive continuous improvement; bachelor\u000degree required, MBA preferred, 10+ years customer service/inside sales management experience.
Microsoft Office, CRM, ERP
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Customer Experience Manager
Richfield or West Des Moines or Chicago or Birmingham
$152k-$193k/yr RemoteFull Time
12+ YOEBachelor's or equivalent, 12+ years customer-facing IT experience, experience driving software adoption, engaging executives and technical leaders, and leading cross-functional teams.
1w
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Senior Manager, Customer Experience
New York City or San Francisco or Seattle or Los Angeles or Chicago or United States
$143k-$211k/yr RemoteFull Time
8+ YOE8+ years in strategy, consulting, product, or related work; cross-functional leadership, analytical problem-solving, data proficiency, and experience managing and developing teams of two or more.
SQL, Microsoft Excel, Covey
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Customer Experience Manager
Woodridge, Illinois, United States
$18/hr OnsiteFull Time
2+ YOEHigh school diploma, minimum 2 years management experience, excellent communication, multitasking, creative thinking, flexible schedule including nights/weekends, must be 18+.
1w
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Vice President, Affluent Customer Experience Manager
New York or Columbus or Delaware or Plano or Chicago
$124k-$195k/yr OnsiteFull Time
6+ YOE6+ years in financial services product/process/customer experience or project management; strong project management, stakeholder influence, analytics, and communication skills; bachelor\u0002s or equivalent.
1w
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Bench Customer Experience Manager
Carpentersville, Illinois, United States
$51k-$77k/yr OnsiteFull Time
5+ YOETwo years college or equivalent and minimum 5 years experience; retail/production experience; forklift certification if required; flexible schedule with closings and alternate weekend work; communication and data analysis skills.
1w
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Bench Customer Experience Manager
Carpentersville, Illinois, United States
$25-$37/hr OnsiteFull Time
5+ YOETwo years college or equivalent and minimum 5 years experience; retail or production experience; forklift certification if required; flexible schedule with closings and every-other-weekend; ability to lift and perform physical tasks; working phone.
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Customer Experience Director
Elgin, Illinois, United States
$170k-$190k/yr OnsiteFull Time
15+ YOEBachelor's degree required, 15+ years experience across marketing/engineering/sales/product management, 10 years customer-facing experience, mechanical aptitude, product lifecycle and OEM relationship management, proven leadership and coaching ability.
Design Thinking, Lean Startup, Plan-Do-Check-Act
1w
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Supervisor, Customer Experience
Tinley Park, Illinois, United States
$70k-$90k/yr HybridFull Time
5+ YOE5+ MgmtAssociate's degree required (Bachelor's preferred),5+ years customer service/contact center leadership with direct people management, strong coaching, analytics, change management, and communication skills.
Microsoft Dynamics CRM, Oracle Fusion ERP, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
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Customer Experience Specialist
Arlington Heights, Illinois, United States
$22/hr OnsiteFull Time
Strong computer skills; exceptional problem-solving; excellent written and verbal communication; ability to manage difficult or emotional customers, multitask, remain composed under pressure, and act fairly and with integrity.
2w
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Customer Experience Lead - Full Time
Bloomingdale, Illinois, United States
$16/hr OnsiteFull Time
Customer-service and leadership experience; ability to lead and coach associates, manage front-end operations, and work nights/weekends/holidays.
3w
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Customer Experience Coordinator
New Lenox, Illinois, United States
$16-$17/hr OnsiteFull Time
1+ YOE0.5+ MgmtProvide excellent customer experience, supervise front-end associates, train and coach staff, handle POS coverage, respond to customer issues; 1 year retail and 6 months leadership experience required, flexible schedule.
POS
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Manager, Customer Experience Strategic Initiatives
Boston or Chicago or Washington
$120k-$145k/yr HybridFull Time
6+ YOE2+ Mgmt6+ years in project/program/operations management, 2+ years managing teams, Bachelor's in a related field, experience leading cross-functional initiatives, change management, building PM frameworks, stakeholder influence, and data-driven prioritization.
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
2w
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Community & Customer Experience Manager
Chicago, Illinois, United States
OnsiteFull Time
Outgoing, relationship-building candidate with experience in lead generation, guerrilla marketing, event support, front-desk hospitality, and the ability to work one weekend day.
1mo
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Customer Experience Associate
Highland Park, Illinois, United States
OnsiteFull Time
3+ YOE3+ years relevant experience (or bachelor's degree), strong problem-solving and communication skills, experience with ERP/case management systems, ability to handle inbound calls, orders, claims, and email responses.
Enterprise Resource Planning (ERP), Case Management
3w
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Experience Manager
St Charles, Illinois, United States
$29-$35/hr OnsiteFull Time
2+ YOEBachelor's degree preferred; cosmetology license where required; 2+ years fast-paced retail management experience; financial, retail and cosmetology management skills; proficient with POS, Microsoft Office and Apple devices; strong leadership and communication.
Point of Sale, Microsoft Office, Apple devices
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Regional Customer Experience Supervisor
Lisle, Illinois, United States
$70k/yr OnsiteFull Time
5+ YOE5+ years customer service experience required, leadership experience preferred; strong coaching, call monitoring, and communication skills; moderate-advanced Microsoft Word/Excel/Outlook skills; RingCentral and RCC competency; daily onsite presence with regional travel.
RingCentral, RCC, DASH, IVR, PERC, Microsoft Word, Microsoft Excel, Microsoft Outlook
3w
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Director of Customer Experience
Homewood, Illinois, United States
OnsiteFull Time
1+ YOEHigh school diploma, 1+ year experience, strong communication skills, ability to read/write English, oversee customer service programs and support departments.
1d
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Hospitality Experience Manager
Chicago, Illinois, United States
$85k-$95k/yr OnsiteFull Time
3+ YOERequires 3+ years managing strategic initiatives or 5+ years in customer service or operations, plus strong communication, organization, reporting, presentation, problem-solving, and SOP development skills.
Microsoft PowerPoint
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