1,684 customer experience manager jobs at 610 companies in Westlake, OH
1mo
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Customer Experience Manager
Richfield or West Des Moines or Chicago or Birmingham
$152k-$193k/yr RemoteFull Time
12+ YOEBachelor's or equivalent, 12+ years customer-facing IT experience, experience driving software adoption, engaging executives and technical leaders, and leading cross-functional teams.
1mo
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Enterprise Customer Experience Program Manager
Milwaukee or Mayfield Heights
HybridFull Time
Bachelor's degree; legal authorization to work in the U.S.; program/program management experience in complex cross-functional environments; experience with capacity modeling, change management, and applied AI preferred.
Jira, Jira Align, Microsoft Project, Power BI
2w
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Customer Experience Representative
Bedford Heights, Ohio, United States
$22-$24/hr OnsiteFull Time
Bachelor's degree or equivalent experience, strong communication and customer service skills, proficiency with ERP/CRM/order management systems, detail-oriented.
ERP, CRM, order management systems
2mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
3w
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Customer Experience Representative - ICS
Akron, Ohio, United States
OnsiteFull Time
1+ YOEHigh school diploma/GED with 1–2 years customer service or sales experience (or bachelor's degree). Must manage customer orders, schedule pickups/deliveries, communicate status, and resolve issues.
3w
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Customer Experience Representative - ICS
Akron, Ohio, United States
OnsiteFull Time
1+ YOEHigh school diploma/GED with 1–2 years customer service or sales experience or a bachelor’s degree; strong communication, multitasking, and customer-centric mindset; ability to manage priorities and maintain composure.
6d
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Customer Experience Supervisor
Cleveland, Ohio, United States
$60k-$84k/yr OnsiteFull Time
3+ YOERequires 3+ years in heavy-duty dealership or diesel service, dealer business systems knowledge, strong communication and customer service skills, and Microsoft Office Suite proficiency.
ADP Dealer System, Microsoft Office Suite
2w
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Customer Experience Lead - Full Time
Willoughby Hills, Ohio, United States
$13/hr OnsitePart Time
Provide excellent customer service, lead front-end operations, direct associates, troubleshoot transactions; 1+ years retail experience preferred.
1mo
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Customer Experience Supervisor
Brecksville or Wickliffe
HybridFull Time
2+ YOEBachelor's degree, 2+ years supply chain/commercial/customer service experience, leadership experience, proficiency with Microsoft Office and SAP, strong analytical and communication skills.
Microsoft Office, SAP
2d
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Part Time Customer Experience Coordinator
South Euclid, Ohio, United States
$15-$15/hr OnsitePart Time
1+ YOE0.5+ MgmtRequires flexible availability including nights and weekends, retail merchandising knowledge, strong communication and organization, multitasking, attention to detail, ability to train others, 1 year retail experience, and 6 months leadership experience.
2w
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Customer Experience Banker - Brunswick, OH
Brunswick, Ohio, United States
OnsiteFull Time
1+ YOEHigh school diploma or GED and minimum 1 year customer service experience; cash handling, comfort with digital banking, sales and relationship management skills.
1w
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Scheduling & Customer Experience Coordinator
Solon, Ohio, United States
$55k-$60k/yr OnsiteFull Time
1+ YOEStrong communication, organization, judgment, and multitasking skills; scheduling or project coordination experience preferred. Moraware or countertop scheduling experience is helpful, but training is available.
Moraware
2w
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Oberlin - Guest Experience Manager
Oberlin, Ohio, United States
HybridFull Time
Supervise and coach front desk staff, manage guest arrival/stay/departure, handle guest recovery, maintain front office operations, and meet security and audit standards.
1mo
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Customer Success Manager
Richfield, Ohio, United States
OnsiteFull Time
3+ YOEBachelor's degree or equivalent experience, 3+ years customer success/account management experience (preferably in healthcare/benefits), knowledge of ACA/ERISA/HIPAA, ability to obtain life & health insurance licensure, experience with benefits platforms and CRM.
2mo
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Customer Program Manager
Westlake, Ohio, United States
OnsiteFull Time
5+ YOEBachelor's or equivalent experience; 5+ years project management in technology deployments/field services; experience with NetSuite/ServiceNow/Salesforce/SAP/Oracle; advanced Microsoft Excel and Microsoft Project; strong communication and stakeholder management.
ERP, CRM, NetSuite, ServiceNow, Salesforce, SAP, Oracle, Microsoft Excel, Microsoft Project, SharePoint, Power BI
3mo
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Customer Service Manager (50328)
Mayfield Heights, Ohio, United States
$80k-$100k/yr OnsiteFull Time
Bachelor's degree, strong customer service leadership, experience managing customer service teams, proficiency with Microsoft Office, knowledge of logistics and ERP/QADEE systems preferred, up to 10% travel.
Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Teams, QADEE/ERP
1w
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Customer Success Manager, OmniChannel
Cleveland, Ohio, United States
$80k-$100k/yr OnsiteFull Time
4+ YOERequires 4–7 years of account management experience, including 3+ years in account management or customer success focused on enterprise renewals and expansion, plus digital marketing or SaaS platform experience.
BrightEdge
1w
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Customer Service Manager
Solon, Ohio, United States
OnsiteFull Time
Customer service and warehouse experience required; ability to lift 50 lbs, stand most of an 8-hour day, and work in a fast-paced environment. Distribution, HVAC/plumbing knowledge, forklift, and RF scanner experience preferred.
Enterprise Resource Planning (ERP), RF scanners, Forklift
1d
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Customer Accounts Manager
Sandusky, Ohio, United States
$14-$15/hr FieldFull Time
2+ MgmtRequires a valid driver's license, satisfactory driving record, DOT eligibility, ability to lift 50 lbs independently and 300 lbs with a dolly, computer proficiency, and strong communication skills. Management experience or college preferred.
4w
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Customer Relationship Manager
Cleveland, Ohio, United States
$54k-$63k/yr HybridFull Time
8+ YOEProvide customer engagement and concierge support, assess/route requests, develop and deliver training, use ITSM and CRM tools; BA/BS+8yr or AA/AS+12yr experience.
Microsoft Office 365, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams, Microsoft OneNote, Microsoft One Drive, SharePoint, Box, Salesforce, ITSM
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