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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
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Program Manager, DFR
Albany or New York
$140k-$175k/yr RemoteFull Time
Customer-facing program manager for U.S. Law Enforcement contracts with program delivery, technical integration, risk management, and stakeholder engagement experience; ability to travel ~30% and obtain FAA Part 107.
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Customer Experience & Service Transformation Management Advisory Consultant
San Francisco or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Pittsburgh or Hartford or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Walnut Creek or Charlotte or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Detroit or Nashville or Los Angeles or San Diego
$70k-$206k/yr OnsiteFull Time
4+ YOE4+ years management consulting experience in customer service/support, 3+ years with Cloud (SaaS) and customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), 1+ years with AI/GenAI, client-facing leadership, primary residence within 90 minutes of an Accenture office.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, Artificial intelligence, GenAI, IVR
2w
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Customer Growth Strategy Manager | Utilities
New York or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$87k-$294k/yr OnsiteFull Time
6+ YOE6+ years strategy/management consulting experience with utilities/customer service focus; 3+ years experience in design, analytics, or implementation; 1+ year utilities client experience; hands-on AI/GenAI and automation experience; Bachelor’s or equivalent.
Salesforce, Dynamics, Amazon Connect, Genesys, NICE
3w
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OR1 Customer Success Manager
Albany or Rochester or Buffalo or Pittsburgh
$82k-$107k/yr FieldFull Time
3+ YOE3+ years consulting/project delivery experience, 5+ years technical AV/IP experience preferred; bachelor’s degree or 5 years equivalent; willingness to travel up to 90%; ability to work around hospital equipment; strong leadership and communication.
1d
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FT Assistant Customer Service Manager Trainee (H)
Ballston Spa, New York, United States
$18-$26/hr OnsiteFull Time
Completion of management trainee program responsibilities; ability to lead and train associates, use company business and financial tools, maintain merchandising, comply with food safety and sanitation, meet physical demands of retail work.
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Manager Academy Program
Albany, New York, United States
$65k-$85k/yr FieldFull Time
Operate within a territory, conduct in-home sales presentations, develop customized security solutions, use sales tools, and represent the company professionally; training provided.
3d
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Implementation Manager - Moveworks
Albany, New York, United States
$116k-$192k/yr RemoteFull Time
4+ YOE4+ years leading software (SaaS) implementations with enterprise customers, project management, AI integration experience, scope and budget control, bachelor’s degree, ability to travel up to 25%.
3d
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Project Manager - Albany, NY
Albany, New York, United States
$63k-$70k/yr OnsiteFull Time
Experience in the electrical industry, project management or related experience, Microsoft Office proficiency, customer-service orientation, deadline- and detail-oriented, problem-solving and multitasking ability.
Microsoft Office
3d
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Project Manager - Queensbury, NY
Queensbury, New York, United States
$63k-$70k/yr OnsiteFull Time
Experience in the electrical industry and project management, proficiency with Microsoft Office, strong customer-service and sales orientation, detail- and deadline-oriented, able to multitask in a fast-paced environment.
Microsoft Office
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Management & Sales Training Program
Oneonta or Catskill or Johnstown
$53k/yr OnsiteFull Time
Entry-level development program requiring a bachelor's degree by start, legal work authorization without sponsorship, valid driver's license, ability to lift up to 50 lbs frequently (70 lbs occasionally). Preferred: 1+ year retail/sales/customer service and 1+ year leadership, paint sales and CRM experience, Spanish language ability.
CRM
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Cleared AI Project Manager
Clifton Park, New York, United States
$135k-$175k/yr OnsiteFull Time
5+ YOEU.S. citizen with active TS/TS-SCI clearance, 5+ years technical project management (govt contracts preferred), STEM Bachelor's (min) with ML literacy and hands-on Python or C++ experience, proposal writing and customer engagement.
Python, C++, CMake, ITK, VTK, VIAME, Telesculptor
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Senior Client Success Manager
Malta or United States
$160k-$175k/yr RemoteFull Time
5+ YOE3+ Mgmt5+ years in project implementation/operations in payment processing or customer service; 3 years project manager experience on projects ≥ $10M; contract governance, P&L oversight, team leadership, change management, strong communication and analytical skills.
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Tolling Industry Management Consulting Manager
Austin or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or Cincinnati or New York City or Cleveland or Oklahoma City or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or San Francisco or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$80k-$294k/yr FieldFull Time
5+ YOE5+ MgmtMinimum 5 years high-value consulting and 5 years public service/transportation/tolling experience; tolling domain knowledge (back-office, customer service, roadside systems); 5+ years leading workstreams and engaging mid-to-senior stakeholders; ability to travel 75%+.
2w
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NAM OM&U Operations Specialist
Schenectady, New York, United States
$79k-$131k/yr OnsiteFull Time
Support Customer Performance Directors with data management, reporting, standard work, and process improvements; bachelor’s preferred or HS/GED with experience; strong organizational and communication skills.
Microsoft Office, Microsoft Excel, Microsoft PowerPoint
1w
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Freelance In-Person Event Specialist - Saratoga Springs, NY
Saratoga Springs, New York, United States
OnsiteTemporary
Based in Saratoga Springs, NY; experience running large-scale and executive events, strong communication, customer service, group facilitation, ability to lift 30 lbs and stand for long periods, schedule flexibility for nights/weekends.
1mo
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Podiatrist (Req 101091)
Albany, New York, United States
$70-$75/hr OnsiteFull Time
Completion of accredited podiatric medical program, board or state certification in podiatry, clinical experience preferred (1-3 years), strong communication and customer-service skills, knowledge of managed care, and EHR documentation.
EHR
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PMTS, A&D Field Application Eng
Austin or Santa Clara or Richardson or Malta
$145k-$236k/yr OnsiteFull Time
15+ YOEBachelor's degree in electrical engineering (or equivalent), extensive semiconductor IC design/tapeout/process experience, eligible for U.S. Secret clearance, strong IC design flow and EDA tool knowledge, customer engagement and program management skills.
EDA
1w
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Assistant Director of Workforce Development and Community & Professional Education HV-NTPI-8411
Troy, New York, United States
$51k-$53k/yr OnsiteFull Time
1+ YOEMaster's+1yr admin experience or Bachelor's+3yrs; proficiency with Microsoft Office Suite; Banner experience preferred; administrative, marketing, program-planning, customer service and supervisory skills; unrestricted US work authorization and background check required.
Microsoft Office Suite, Banner
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