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Customer Program Manager
Rochester or Rochester
$80k-$120k/yr OnsiteFull Time
5+ YOEBachelor's degree (Business Management or Mechanical Engineering) and 5+ years related experience; minimum 3 years customer/program management background; project/program management, ISO/AS9100 familiarity, SAP and Microsoft Office proficiency; strong communication and risk-management skills.
SAP, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Project, Microsoft Outlook
2w
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Customer Experience Manager
Austin or Boston or Denver or New York City
$106k-$208k/yr HybridFull Time
6+ YOE6+ years in CX/insights with experience designing listening programs, synthesizing quantitative and qualitative feedback, managing closed-loop processes, and influencing cross-functional stakeholders.
Medallia, Qualtrics, GenAI, natural language processing, sentiment analysis
1w
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Manager Duty Customer Experience
Long Island City, New York, United States
$83k-$125k/yr OnsiteFull Time
5+ YOE1+ MgmtHigh school/GED, 5+ years airline operations experience, 1+ year leadership, Microsoft Office proficiency, strong communication, organization and decision-making skills; must pass drug test and be eligible to work in the US.
Microsoft Office
1mo
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Program Manager, Customer Engagement & Community
New York, New York, United States
$160k-$240k/yr HybridFull Time
5+ YOE5+ years in customer marketing, community, advocacy, events, research, or program management (SaaS/AI preferred). Strong program management, customer relationship skills, and ability to scale engagement programs; experience with Notion, Asana, Airtable, Salesforce a plus.
Notion, Asana, Airtable, Salesforce
2w
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Manager, Customer Experience (CX) - Service
Rochester or Phoenix or Saint Petersburg
OnsiteFull Time
7+ YOE5+ Mgmt5+ years management experience and 7+ years in strategy consulting/marketing/research or related customer-focused function; bachelor's/master's preferred; experience building CX programs and budgets.
1mo
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Customer Program Manager, Executive Briefing Center
San Francisco or New York City
$255k-$320k/yr HybridFull Time
Experience building/scaling executive briefing programs, executive presence with VP/C-level customers, strong cross-functional operating skills, program measurement and reporting, and a Bachelor's degree or equivalent.
3w
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Program Manager, Customer Operations
Brooklyn, New York, United States
$107k-$139k/yr HybridFull Time
3+ YOE3+ years in business operations/strategy/consulting or related field; experience in a technology organization; strong program management, collaboration, communication, and analytical skills.
1mo
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Customer Experience Manager
Rochester, New York, United States
$118k-$150k/yr OnsiteFull Time
5+ YOEBS in Communications or Marketing, 5+ years developing and managing complex marketing programs in regulated healthcare/life sciences; strong writing, project management, stakeholder influence, agency/vendor management; familiarity with CRM, marketing automation, campaign analytics; Microsoft Office proficiency; up to 25% travel.
CRM, marketing automation, campaign analytics, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
2mo
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Startup Program & Experience Lead
San Francisco or New York
$174k-$205k/yr HybridFull Time
Experience in program management, customer experience, customer success, growth, operations or startup-focused roles; strong organizational and cross-functional skills.
AI tools, Notion
1mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
1w
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Customer Program Owner - Health 100
Woonsocket or Connecticut or New York or Massachusetts
$100k-$232k/yr RemoteFull Time
10+ YOE10+ years enterprise customer-facing program management or customer success experience, enterprise software implementation fluency, cross-functional coordination, structured communication and long-horizon program management.
1mo
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Program Manager, Voice of the Customer
San Francisco or New York City or United States
$127k-$269k/yr RemoteFull Time
Proven experience building/running a Voice of the Customer program, background in customer-facing functions (Support preferred), strong analytical and communication skills, fluency with AI workflows, and ability to translate customer data into product priorities.
Figma
1mo
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Program Manager, DFR
Albany or New York
$140k-$175k/yr RemoteFull Time
Customer-facing program manager for U.S. Law Enforcement contracts with program delivery, technical integration, risk management, and stakeholder engagement experience; ability to travel ~30% and obtain FAA Part 107.
1mo
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Customer Experience Leader
Bay Shore, New York, United States
$124k-$163k/yr OnsiteFull Time
8+ YOE8+ years in customer experience, revenue or sales operations, or customer service leadership; experience with NPS/Voice of Customer programs, revenue process improvement, CRM and data-driven analysis; cross-functional influence skills.
CRM
5d
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Program Manager, AI Transformation
New York City, New York, United States
$210k-$261k/yr HybridFull Time
6+ YOE6+ years program/engagement/technical program management; change-management experience; customer-facing delivery; executive presence; program tooling and certification familiarity.
Asana, Smartsheet, Planhat
3w
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Senior Program Manager
Buffalo, New York, United States
$120k-$150k/yr OnsiteFull Time
7+ YOEBachelor's in engineering or business, 3+ years program management (7+ years professional experience), leadership and customer communication skills, knowledge of Earned Value Management, experience with operations/supply chain/engineering and proposals.
Earned Value Management
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Customer Experience Coordinator
Brooklyn, New York, United States
$18-$19/hr OnsitePart Time
1+ YOE0.5+ MgmtOversees front-of-store associates, delivers excellent customer service, trains/coaches associates, supports POS/register coverage, and promotes loyalty programs; requires 1 year retail and 6 months leadership experience and flexible availability including nights and weekends.
POS
4w
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Strategic Program Manager
Arizona or California or Colorado or District of Columbia or Delaware or Florida or Georgia or Hawaii or Iowa or Illinois or Indiana or Kansas or Massachusetts or Maryland or Michigan or Minnesota or Missouri or North Carolina or Nevada or New Hampshire or New Jersey or New York or Ohio or Oregon or South Carolina or Texas or Tennessee or Utah or Virginia or Washington or West Virginia or Wisconsin or Wyoming
$105k-$150k/yr RemoteFull Time
Fictiv: On-demand manufacturing platform for custom mechanical components.
5+ YOE5+ years managing programs in engineering or manufacturing, experience with NPD/NPI and high-volume manufacturing, bachelor's in engineering preferred, strong program/risk management and customer-facing skills.
CNC Machining, 3D Printing, Injection Molding, Sheet Metal Fabrication, Die Casting, Assembly
6d
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Director, Customer Experience
New York City, New York, United States
$170k-$180k/yr HybridFull Time
Proven experience building tech-touch/digital CS programs, hands-on with agentic AI and automation, multi-channel engagement, strong analytics, and people leadership; able to travel 10-25%.
Gainsight, Totango, Intercom, Salesloft, Zapier, Make
1mo
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Partner Program Manager
United States or California or Connecticut or New Jersey or New York or Pennsylvania or Washington or Colorado or Hawaii or Illinois or Maryland or Massachusetts or Minnesota or Vermont or District of Columbia
$117k-$172k/yr RemoteFull Time
5+ YOEBachelor's degree or equivalent experience; 5-8 years in program/project management, customer success, or partner operations; strong project management, communication, documentation, and process-improvement skills.
Impartner, MindTickle, Crossbeam, Salesforce (SFDC)
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