157 customer experience program manager jobs at 106 companies in New Jersey
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Customer Program Manager
Dallas or Murray Hill or Naperville or Washington D.C.
HybridFull Time
NokiaNYSE: NOK: Sells telecommunications infrastructure and software for global network operators.
5+ YOEPMP or equivalent, 5+ years project/program experience, change management experience, financial forecasting and budget management knowledge, ability to lead customer projects and teams.
Arkansas or Arizona or Colorado or Delaware or Florida or Georgia or Illinois or Kentucky or Louisiana or Massachusetts or Maryland or Minnesota or Missouri or North Carolina or Nebraska or New Hampshire or New Jersey or Nevada or Ohio or Oregon or South Carolina or Tennessee or Texas or Virginia or Washington or Wisconsin
RemoteFull Time
Humankind: Provides proactive mental health support for employee wellbeing.
3+ YOEBachelor's degree or equivalent,3-5+ years in customer success/program or project management,healthcare experience preferred,proficiency with CRM,project management and reporting systems,strong analytical and problem-solving skills.
Crane CompanyNYSE: CR: Manufactures engineered components for aerospace and industrial process markets.
10+ YOE10+ years program management experience, BS in engineering or technical field, proficiency in program management processes, leadership, customer interface, schedule/cost/risk management, and Microsoft Project.
Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yrHybridFull Time
AccentureNYSE: ACN: Global provider of management consulting and technology services.
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
SEEL: Implementation of energy efficiency and sustainability programs for utilities.
5+ YOE3+ MgmtBachelor's degree and 5 years project/program management or customer service/energy efficiency experience; 3 years leading teams; strong financial acumen, P&L experience, Excel and Microsoft Office proficiency; excellent communication.
Valcor Engineering: Designs and manufactures fluid and motion control components for critical industries.
5+ YOE5+ years managing complex programs with financial, schedule, contractual, customer-relations, and engineering oversight; BSME or equivalent preferred; MBA/MS and aerospace experience preferred; US person required; strong communications and financial skills.
GAF: Manufactures residential and commercial roofing and waterproofing products.
7+ YOEBachelor's degree required, master’s preferred; 7+ years experience in CX/user research or related fields; expertise in quantitative and qualitative methods, journey mapping, stakeholder communication, and managing research programs.
Arizona or California or Colorado or District of Columbia or Delaware or Florida or Georgia or Hawaii or Iowa or Illinois or Indiana or Kansas or Massachusetts or Maryland or Michigan or Minnesota or Missouri or North Carolina or Nevada or New Hampshire or New Jersey or New York or Ohio or Oregon or South Carolina or Texas or Tennessee or Utah or Virginia or Washington or West Virginia or Wisconsin or Wyoming
$105k-$150k/yrRemoteFull Time
Fictiv: On-demand manufacturing platform for custom mechanical components.
5+ YOE5+ years managing programs in engineering or manufacturing, experience with NPD/NPI and high-volume manufacturing, bachelor's in engineering preferred, strong program/risk management and customer-facing skills.
CNC Machining, 3D Printing, Injection Molding, Sheet Metal Fabrication, Die Casting, Assembly
United States or California or Connecticut or New Jersey or New York or Pennsylvania or Washington or Colorado or Hawaii or Illinois or Maryland or Massachusetts or Minnesota or Vermont or District of Columbia
$117k-$172k/yrRemoteFull Time
TwilioNYSE: TWLO: Cloud communications platform for programmable messaging, voice, and email.
5+ YOEBachelor's degree or equivalent experience; 5-8 years in program/project management, customer success, or partner operations; strong project management, communication, documentation, and process-improvement skills.
United States or California or Connecticut or New Jersey or New York or Pennsylvania or Washington or Colorado or Hawaii or Illinois or Maryland or Massachusetts or Minnesota or Vermont or District of Columbia
$117k-$172k/yrRemoteFull Time
TwilioNYSE: TWLO: Cloud communications platform for building customer engagement applications.
5+ YOEBachelor's degree or equivalent experience; 5+ years in program/project management or customer success; strong project management, communication, documentation, and process improvement skills; experience with partner/CRM tech stacks.
Kent or Memphis or Austin or Parsippany-Troy Hills or Marietta or Houston or McKinney or United States
$85k-$100k/yrOnsiteFull Time
Sage Fence: Installs security fencing and perimeter protection for critical infrastructure.
5+ YOE5+ Mgmt5+ years managing customer relations, operations and procurement; high school diploma required; valid driver’s license; pass drug screen and background check; ability to read contracts and technical documents; strong verbal and written English.
7+ YOEUS citizen with 7+ years' program management experience and a bachelor’s degree; demonstrated product development leadership, financial management, team leadership, customer/supplier relationship building, and ability to obtain Top Secret/SCI clearance.
Resource Innovations: Energy efficiency consulting and program management for utilities.
5+ YOE3+ MgmtBachelor's degree and 5 years experience in project management, customer service, or energy efficiency; 3+ years leading teams; financial/P&L experience; Microsoft Office/Excel proficiency; pass background and drug test.
Girl Scouts of Northern New Jersey: Provides leadership development and experiential learning programs for girls.
2+ YOEAssociate degree or equivalent, 2+ years related experience preferred, volunteer/CRM/customer service experience, strong communication, time management, business acumen, ability to lift 50 lbs, GSUSA membership required.
AmazonNASDAQ: AMZN: Global online retail and cloud computing technology provider.
4+ YOE7+ years leading large-scale technical programs, 4+ years customer-facing experience, Bachelor's degree in STEM, up to 30% travel, experience with AWS/cloud, strong communication and program/change management skills.
ConnectiveRx: Technology-enabled patient support and medication access solutions.
3+ YOE3+ years account management experience in life sciences or healthcare, strong RFP/SOW and contracting knowledge, excellent communication, Microsoft Office proficiency, analytical and client management skills.
Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams
Girl Scouts Heart of New Jersey: Provides leadership development programs and outdoor activities for girls.
4+ YOE4+ years customer service/volunteer/program management experience; Bachelor’s degree or equivalent experience; experience with training, case management, and volunteer engagement; valid driver’s license and ability to lift 30 lbs.
Salesforce, Smart Cookie, Digital Cookie, M2, Rallyhood, gsConnect, Chatter
Washington or Durham or Illinois or Maryland or New Jersey or New York or North Carolina or Virginia
$60k-$70k/yrHybridFull Time
Sunflower Services: Provides back-office operational services to nonprofit organizations.
2+ YOE2–4 years administrative or customer-facing experience; experience with contracts, nonprofit financials, Microsoft Office Suite and CRM; strong communication, time management, and process orientation.
Osmo: Digitizing the sense of smell using artificial intelligence technology.
6+ YOE6+ years in customer success, operations, manufacturing coordination, supply chain, or project management; strong communication, stakeholder management, problem-solving, and organizational skills; experience supporting customer-facing manufacturing programs; familiarity with production planning and ERP/CRM/project management systems.
Princeton or California or North Carolina or Mississauga
$125k-$167k/yrHybridFull Time
Kyowa KirinTokyo Stock Exchange: 4151: Researches and manufactures pharmaceutical therapies for rare and intractable diseases.
5+ YOEBachelor's degree or equivalent, 5+ years relevant experience (pharma/biotech preferred), CRM experience (Salesforce/Veeva preferred), strong MS Office skills, analytic/problem-solving, training and presentation experience, ability to travel.
MS Office Suite, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, Salesforce, Veeva CRM