106 customer experience program manager jobs at 73 companies in Rolesville, NC
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Customer Program Manager
Research Triangle Park, North Carolina, United States
$128k-$168k/yr HybridFull Time
8+ YOELead complex customer-facing programs, manage scope/schedule/budget/risks, apply delivery methods and AI responsibly, and present to executives; PMP required and degree or equivalent experience.
Agile, Waterfall, Scrum, ITIL, AI
2mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
1mo
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Program Manager, Strategic Customer Delivery
Tucson or Raleigh or Carmel
$108k-$156k/yr RemoteFull Time
10+ YOE10+ years program/project management experience, bachelor’s degree or equivalent, PMP/PRINCE2/PMI-ACP (or similar), 5+ years leading cross-functional teams, enterprise software delivery and AI-enabled solutions experience.
2mo
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MDM Program Manager| Customer 360 | Reference Data Programs
Raleigh, North Carolina, United States
OnsiteFull Time
15+ YOE8+ Mgmt15+ years program/change management experience with 8+ years on enterprise data programs, Big 4 consulting background, delivery ownership of MDM/Customer 360, mastery of program management methodologies, and executive communication skills.
Jira, Microsoft Project, ServiceNow, Smartsheet, Informatica MDM, SAP MDG, Reltio, Stibo STEP, Salesforce, Microsoft Dynamics
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Senior Program Manager
Holly Springs, North Carolina, United States
OnsiteFull Time
8+ YOEBachelors/Masters plus 8+ years program/project management experience, cGMP/regulatory knowledge, strong customer relationship and business acumen, experience with biologics/CDMO preferred.
1mo
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Program Manager
Chapel Hill, North Carolina, United States
$54k-$65k/yr HybridFull Time
3+ YOEUndergraduate degree and 3+ years administrative/project experience, strong project management, customer service, MS Word/Excel/PowerPoint proficiency, event management and communication skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint
1mo
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Hyperscale DC Customer Success Program Specialist
Raleigh, North Carolina, United States
$65k-$75k/yr OnsiteFull Time
5+ YOEProgram management and supply-chain experience, D365 and Excel proficiency, strong analytical and communication skills, basic fiber-optic knowledge, willingness to travel ~10%, bachelor's degree or 5+ years experience.
D365, VBA, Access, Java, Microsoft Excel
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Transportation/Tolling Program Manager
Raleigh or Morrisville or North Carolina
HybridFull Time
5+ YOE3+ MgmtBachelor's degree or equivalent experience; 5+ years in customer contact center operations and 3+ years managing large-scale customer service programs. Requires strategic leadership, contract management, analytics, and North Carolina residency.
SLA, KPI
3w
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Senior Program Manager / Contract Manager (5949)
Raleigh, North Carolina, United States
$139k-$173k/yr OnsiteFull Time
10+ YOEMaster's degree,10+ years managing complex federal service contracts and IDIQ task orders,experience interfacing with government customers,financial and staffing oversight,knowledge of FAR/DFARS;PMP and Secret clearance preferred.
1mo
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Program Associate
Washington or Durham or Illinois or Maryland or New Jersey or New York or North Carolina or Virginia
$60k-$70k/yr HybridFull Time
2+ YOE2–4 years administrative or customer-facing experience; experience with contracts, nonprofit financials, Microsoft Office Suite and CRM; strong communication, time management, and process orientation.
Microsoft Office Suite, CRM
1mo
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Sr. Customer Success Manager, Robotic Technical Services, Robotic Technical Services
Garner or Nashville or Arlington
$146k-$208k/yr OnsiteFull Time
5+ YOE5+ MgmtBachelor's degree or equivalent; 5+ years customer-facing and program leadership experience; technical and customer-facing skills; ability to travel up to 50%.
1w
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Customer Service Project Manager – Data Centers
Iselin or Wendell
$91k-$157k/yr HybridFull Time
7+ YOEBachelor's degree or equivalent,7+ years service project management experience,strong communication,MS Project experience,PMP required within 1 year,US work authorization required.
MS Project
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Manager, CXOps - Digital Customer Success Management
Raleigh, North Carolina, United States
HybridFull Time
8+ YOEBachelor's degree or equivalent experience, 8+ years relevant experience, 2-4 years leadership preferred; experience designing digital customer success programs, health scoring, automation, and Gainsight configuration.
Gainsight
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Customer Project Manager, Power Systems
Secaucus or Andover or Boston or Nashville or Dallas or Raleigh
$86k-$130k/yr HybridFull Time
4+ YOERequires a 4-year engineering degree (ME/EE/IE) or 4+ years equivalent experience, experience with low/medium voltage and power transformation, MS Office/Excel/Access and Windows; CAPM preferred.
Windows, Microsoft Office, Microsoft Excel, Microsoft Access
1w
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Team Manager Existing Customer Operations
Morrisville, North Carolina, United States
$55k-$111k/yr OnsiteFull Time
3+ YOEAssociate degree or equivalent experience, 3+ years related industry experience, proven management and communication skills, intermediate to advanced Microsoft Windows skills.
Microsoft Windows
2mo
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Customer Facing, Project Manager – North Carolina
Durham or Greensboro or Charlotte or Raleigh
$117k-$183k/yr RemoteFull Time
8+ YOEBachelor’s in a scientific field or equivalent experience; 8+ years in relevant work, including 5+ years customer-facing project management; PMP preferred; travel up to 50%+; strong communication; vendor coordination.
Microsoft Office, MS Project, Smartsheet, Visio, SAP, Maximo
1w
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Full Time Assistant Customer Service Manager DLT 236
Cary, North Carolina, United States
OnsiteFull Time
1+ YOESupervisory experience, high school diploma/GED or equivalent, 1+ years related experience, strong communication, customer service focus, basic math, and knowledge of store software and training programs.
HT Internet software, E-mail, Inventory software, Spreadsheet software, Word Processing software
1mo
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Director, Customer Implementations
Bethesda or Canton or Charlottesville or Richmond or Cleveland or Raleigh or Philadelphia or Boston or Atlanta or Jacksonville or Houston or Alabama or Arizona or California or Colorado or Connecticut or Delaware or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Maryland or Massachusetts or Michigan or Minnesota or Nevada or New Jersey or New York or North Carolina or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$150k-$165k/yr RemoteFull Time
10+ YOE6+ Mgmt10+ years in B2B SaaS implementation or delivery operations and 6+ years leading global teams; enterprise implementation, customer value, AI, automation, and Eastern Time Zone experience required.
AI, automation, dashboards, workflow tools, digital workers, ERP
1mo
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Aquatics Program Supervisor
Raleigh, North Carolina, United States
OnsitePart Time
1+ YOE0.5+ MgmtHigh school diploma/GED, StarGuard Elite lifeguard/BLS/CPR/First Aid, swim 300 yards, tread water 1 minute, 1+ year lifeguarding and instructor/coaching experience, 6 months customer service and supervisory experience, pass Life Time courses.
1mo
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Service Delivery Manager
Research Triangle Park, North Carolina, United States
$170k-$220k/yr OnsiteFull Time
12+ YOE12+ years relevant experience managing managed services delivery, strong technical knowledge in storage/cloud, program/project management (PMP preferred), deep ITIL knowledge, and ability to lead customer relationships and service improvements.
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