2w
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Program Manager, Customer Experience (WOW Programs)
Plantation or Boston
$87k-$139k/yr OnsiteFull Time
5+ YOE5+ years program management experience, cross-functional leadership, data-driven measurement and experimentation, strong written communication, ability to operate in ambiguity.
1w
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Customer Experience Manager
Austin or Boston or Denver or New York City
$106k-$208k/yr HybridFull Time
6+ YOE6+ years in CX/insights with experience designing listening programs, synthesizing quantitative and qualitative feedback, managing closed-loop processes, and influencing cross-functional stakeholders.
Medallia, Qualtrics, GenAI, natural language processing, sentiment analysis
1mo
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Manager, Customer Experience Strategic Initiatives
Boston or Chicago or Washington
$120k-$145k/yr HybridFull Time
6+ YOE2+ Mgmt6+ years in project/program/operations, 2+ years managing teams, bachelor’s degree in business/public policy/project management/finance or related, proven experience leading cross-functional initiatives, change management, and stakeholder influence.
1w
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Customer Solutions Program Manager
Boston or Cambridge or San Francisco
OnsiteFull Time
10+ YOEB.S. in engineering,10+ years experience in manufacturing or technical program/project management,expertise in process/industrial engineering,strong stakeholder communication,and must be US citizen or green card holder.
1mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
1w
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Customer Program Owner - Health 100
Woonsocket or Connecticut or New York or Massachusetts
$100k-$232k/yr RemoteFull Time
10+ YOE10+ years enterprise customer-facing program management or customer success experience, enterprise software implementation fluency, cross-functional coordination, structured communication and long-horizon program management.
2d
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Lead Program Manager
Carlsbad or Arlington or Woburn or Denver
$168k-$205k/yr HybridFull Time
Program management experience supporting DoD/IC programs, ability to manage technical portfolios, communicate with customers, track risk/schedule, and obtain security clearance.
1mo
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Program Manager
Boston or United States
$190k-$220k/yr HybridFull Time
10+ YOE5+ MgmtBachelor's degree, 10+ years customer-facing experience, 5+ years leading large-scale customer implementation programs, enterprise SaaS and healthcare experience required, technical fluency with integrations and strong project leadership.
AcuityMD, CRM, ERP, data lake
6d
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Principal Customer Experience Partner
Johnston, Rhode Island, United States
HybridFull Time
Enterprise experience in customer experience, transformation, service design, and stakeholder influence; bachelor\u0002s degree required, master\u0002s preferred; strong analytical and storytelling skills.
1w
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Program Manager 1-Production
Cambridge, Massachusetts, United States
$95k-$245k/yr OnsiteFull Time
5+ YOEManage large-scale production programs using EVMS, IMP/IMS, risk management; interface with government customers; bachelor's degree preferred and 5+ years program management experience.
Earned Value Management (EVMS), Integrated Master Plan (IMP)/Integrated Master Schedule (IMS), Microsoft Office Applications
1mo
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(Associate) Director, Customer Program Management, Physical Sciences
Cambridge, Massachusetts, United States
OnsiteFull Time
8+ YOE5+ MgmtGraduate degree in a physical/technical discipline or equivalent experience; 8+ years in technical/scientific industries with 5+ years in program management; strong customer-facing, communication, and cross-functional leadership skills.
LLMs, AI Science Factory
1mo
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Senior Technical Program Manager
United States or Redmond or Mountain View or Austin or Houston or Chicago or New York or Cambridge or Atlanta
$120k-$235k/yr OnsiteFull Time
4+ YOEBachelor's degree and 4+ years experience in engineering/product/technical program management/data analysis or equivalent; 2+ years managing cross-functional projects; experience with customer-facing engineering engagements; cannot sponsor work visa.
4w
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Full Time Customer Experience Coordinator
Middletown, Rhode Island, United States
$17-$18/hr OnsiteFull Time
1+ YOE0.5+ MgmtSupervise front-end associates, promote excellent customer service and loyalty programs, train/coaching associates, handle POS/register coverage. Requires 1 year retail experience and 6 months leadership; flexible schedule including nights and weekends.
1mo
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Fraud Customer Experience Business Partner
Buffalo or Boston or Baltimore or Washington or Wilmington or New York or Bridgeport or Burlington
$90k-$149k/yr HybridFull Time
4+ YOEBachelor's degree or equivalent experience, minimum 4 years project management experience, strong relationship management, discovery and execution skills, ability to influence without authority, coordinate complex cross-functional work, and strong communication and problem-solving.
4w
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Program Product Manager
Wilmington, Massachusetts, United States
$101k-$135k/yr OnsiteFull Time
Energetiq Technology: Manufactures advanced light sources for semiconductor and scientific applications
3+ YOEBachelor's in engineering/physics required; 3+ years in product, program, or technical customer-facing roles; OEM/customer engagement and NPI experience preferred; strong program management, technical aptitude, and willingness to travel domestically and internationally.
PLM, SAP
2mo
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Director, Customer Experience & Scaled Success
Boston, Massachusetts, United States
$116k-$215k/yr HybridFull Time
8+ YOE8-10+ years in Customer Success/Experience, lifecycle programs, and scalable engagement systems; strong cross-functional leadership and data-driven mindset.
1mo
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Program Manager
Chicago or Boston
$150k-$170k/yr OnsiteFull Time
15+ YOE15+ years experience in production support/program management, strong application support (2nd line), proficiency with Java,.Net,Mainframe and databases, excellent customer-facing and incident management skills.
Java, .Net, Mainframe
2mo
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Program Director
Seekonk, Massachusetts, United States
$55k-$65k/yr OnsiteFull Time
Leadership experience in youth programs, customer service skills, strong communication, organized, able to train and oversee staff
2w
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Senior Manager, Customer Education & Enablement
Waltham, Massachusetts, United States
$130k-$160k/yr HybridFull Time
Experience building and scaling customer education and enablement programs for SaaS, familiarity with Allego and enablement/learning technologies, strong instructional design and program management, and excellent written and verbal communication.
Allego
1mo
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Manager, Customer Success & Manufacturing Readiness
Elizabeth or Somerville
$113k-$133k/yr HybridFull Time
6+ YOE6+ years in customer success, operations, manufacturing coordination, supply chain, or project management; strong communication, stakeholder management, problem-solving, and organizational skills; experience supporting customer-facing manufacturing programs; familiarity with production planning and ERP/CRM/project management systems.
ERP, CRM, project management systems, S&OP
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