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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
1mo
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Program Manager, Strategic Customer Delivery
Tucson or Raleigh or Carmel
$108k-$156k/yr RemoteFull Time
10+ YOE10+ years program/project management experience, bachelor’s degree or equivalent, PMP/PRINCE2/PMI-ACP (or similar), 5+ years leading cross-functional teams, enterprise software delivery and AI-enabled solutions experience.
2mo
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MDM Program Manager| Customer 360 | Reference Data Programs
Raleigh, North Carolina, United States
OnsiteFull Time
15+ YOE8+ Mgmt15+ years program/change management experience with 8+ years on enterprise data programs, Big 4 consulting background, delivery ownership of MDM/Customer 360, mastery of program management methodologies, and executive communication skills.
Jira, Microsoft Project, ServiceNow, Smartsheet, Informatica MDM, SAP MDG, Reltio, Stibo STEP, Salesforce, Microsoft Dynamics
1mo
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Hyperscale DC Customer Success Program Specialist
Raleigh, North Carolina, United States
$65k-$75k/yr OnsiteFull Time
5+ YOEProgram management and supply-chain experience, D365 and Excel proficiency, strong analytical and communication skills, basic fiber-optic knowledge, willingness to travel ~10%, bachelor's degree or 5+ years experience.
D365, VBA, Access, Java, Microsoft Excel
1w
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Senior Program Manager / Contract Manager (5949)
Raleigh, North Carolina, United States
$139k-$173k/yr OnsiteFull Time
10+ YOEMaster's degree,10+ years managing complex federal service contracts and IDIQ task orders,experience interfacing with government customers,financial and staffing oversight,knowledge of FAR/DFARS;PMP and Secret clearance preferred.
5d
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Athletic Program Coordinator
Raleigh, North Carolina, United States
$60k-$94k/yr OnsiteFull Time
3+ YOEBachelor's degree in related field and 3+ years recreation/program or special event experience; valid NC Class C driver requirement (or obtain within 60 days); supervisory, budgeting, scheduling, and customer service skills.
3w
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Sr. Customer Success Manager, Robotic Technical Services, Robotic Technical Services
Garner or Nashville or Arlington
$146k-$208k/yr OnsiteFull Time
5+ YOE5+ MgmtBachelor's degree or equivalent; 5+ years customer-facing and program leadership experience; technical and customer-facing skills; ability to travel up to 50%.
1mo
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Manager, CXOps - Digital Customer Success Management
Raleigh, North Carolina, United States
HybridFull Time
8+ YOEBachelor's degree or equivalent experience, 8+ years relevant experience, 2-4 years leadership preferred; experience designing digital customer success programs, health scoring, automation, and Gainsight configuration.
Gainsight
2mo
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Customer Facing, Project Manager – North Carolina
Durham or Greensboro or Charlotte or Raleigh
$117k-$183k/yr RemoteFull Time
8+ YOEBachelor’s in a scientific field or equivalent experience; 8+ years in relevant work, including 5+ years customer-facing project management; PMP preferred; travel up to 50%+; strong communication; vendor coordination.
Microsoft Office, MS Project, Smartsheet, Visio, SAP, Maximo
1mo
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Aquatics Program Supervisor
Raleigh, North Carolina, United States
OnsitePart Time
1+ YOE0.5+ MgmtHigh school diploma/GED, StarGuard Elite lifeguard/BLS/CPR/First Aid, swim 300 yards, tread water 1 minute, 1+ year lifeguarding and instructor/coaching experience, 6 months customer service and supervisory experience, pass Life Time courses.
1w
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Senior Director, Customer Success (RapidScale)
Raleigh, North Carolina, United States
$149k-$248k/yr HybridFull Time
12+ YOE7+ MgmtBA/BS with 12+ years relevant experience (or equivalent), 7+ years leadership, experience building scalable customer success programs and playbooks in managed services/cloud/SaaS, strong cross-functional orchestration and executive presence.
VMware, AWS, Azure, Google Cloud
2mo
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Project Manager - Printing
Cary, North Carolina, United States
$18-$23/hr OnsiteFull Time
Project management experience preferred; strong communication, organizational, and customer service skills; high school diploma or equivalent; some college coursework preferred.
1mo
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Manager, PMO
Los Angeles or San Francisco or Raleigh or Toronto or United States or Canada or Alaska or Hawaii or Kentucky or Mississippi or Nebraska or New Mexico or North Dakota or Rhode Island or South Dakota or West Virginia or Wyoming
$124k-$155k/yr HybridFull Time
5+ YOE5+ years in Professional Services/Customer Success/Implementation leadership at a B2B SaaS company; experience building/owning a PMO, managing complex ERP integrations, strong analytics, and proficiency with Salesforce and PM tooling.
Salesforce, Gainsight, GUIDEcx, GCX, Certinia, ClickUp, Asana, Jira, Confluence, NetSuite, QuickBooks, Sage
1mo
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Regional Service Manager
Harrisburg or Tallahassee or Atlanta or Jackson or Raleigh or Columbia or Nashville or Alabama
$95k-$115k/yr FieldFull Time
2+ YOE2+ years related service management experience; travel up to 60%; technical knowledge of PLCs, electrical diagrams, three-phase power; proficiency with MS Office and SAP; leadership and customer relationship skills; ability to lift 50 lbs.
Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint, SAP, PLC
5d
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Associate Project Manager - Power Distribution
Wendell or Durham or Raleigh
$62k-$106k/yr HybridFull Time
1+ YOEBachelor's degree required; 1+ years project management or related experience. PMP required within one year. Must manage schedules, budgets, risks, and customer communications for power distribution projects.
Microsoft Office, Microsoft Project
3mo
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Project Manager
Raleigh, North Carolina, United States
OnsiteFull Time
1+ YOE1 year customer service experience, familiarity with Office Suite, English proficiency, multitasking and organizational skills for fast-paced construction market.
Microsoft Office
2mo
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Industrial Project Manager
Kinston or Mobile
$70k-$100k/yr OnsiteFull Time
3+ YOE3+ years in industrial environment; strong technical/project coordination with customer-facing responsibilities; experience managing suppliers, onsite activities, documentation, planning; rigor aligned with aerospace quality standards.
1mo
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Project Manager (Dunn, NC, US, 28334)
Dunn, North Carolina, United States
OnsiteFull Time
3+ YOE3+ years experience in customer service, project management, or construction; high school diploma/GED; proficiency with Microsoft Office and ERP (Titan preferred); ability to read civil engineering plans and communicate with customers and teams.
Microsoft Office, ERP, Titan
1mo
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Customer Marketing Associate
San Francisco or Raleigh or New York City
$104k-$137k/yr HybridFull Time
3+ YOE3+ years B2B/customer marketing or related experience; strong project management, excellent written communication, cross-functional collaboration, experience with review platforms and CRMs, and comfort using data to measure programs.
G2, Capterra, Salesforce
1mo
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Manager, APPLIED Exam Delivery and Data Management
Raleigh, North Carolina, United States
HybridFull Time
3+ YOE5+ MgmtBachelor's degree or equivalent experience; 5+ years supervisory experience; 3+ years in program administration or testing services; strong data analysis, customer service, communication, and Microsoft Office skills; experience with CRM and registration systems.
Microsoft Office, CRM
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