93 customer experience research jobs at 74 companies in Boston, MA
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Senior Director, Research & User Intelligence, Customer and Developer Experiences
McLean or Cambridge or New York City or San Francisco
$270k-$336k/yr OnsiteFull Time
8+ YOE2+ MgmtRequires 8+ years in UX research, data science, customer experience, or product management; 3+ years analyzing qualitative and quantitative data; and 2+ years managing researchers, analysts, or data scientists.
AI
2w
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Customer Experience (CX) Insights Analyst
Boston, Massachusetts, United States
$73k-$122k/yr HybridFull Time
2+ YOE2+ years experience in CX, VoC, analytics or research; university degree in quantitative/business/technical discipline; experience with NPS/OSAT, forecasting, dashboards, and executive storytelling.
NPS, OSAT, Medallia, Qualtrics, Adobe Analytics, Microsoft Excel, Microsoft PowerPoint, Power BI, Tableau
2mo
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Senior Director, Research & User Intelligence, Customer and Developer Experiences
McLean or San Francisco or Cambridge or New York
$270k-$308k/yr OnsiteFull Time
8+ YOE2+ MgmtSenior research leader with 8+ years in UX research/data science/customer experience/product management, 3+ years analyzing qualitative and quantitative data, 2+ years managing researchers, experience building research programs and using AI-enabled discovery.
3w
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Research Administrator II
Boston, Massachusetts, United States
$66k-$88k/yr OnsiteFull Time
1+ YOEAssociate's degree,1+ years research administration (or 2+ related),experience with Workday and Microsoft Office,budget and reporting skills,ability to manage grants,time-and-effort reporting,customer service and written/oral English.
Workday, Outlook, Word, Excel, PowerPoint, Access
6d
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Principal Research Scientist
Bedford, New Hampshire, United States
$176k-$282k/yr OnsiteFull Time
10+ YOEPhD in computer science or related field, 10+ years of experience, cybersecurity research and software development expertise, proposal and customer engagement experience, and ability to obtain Top Secret/SCI clearance.
DARPA, IARPA, ARL, AFRL
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Embedded Research Scientist
New York City or Boston
OnsiteFull Time
MS/PhD or equivalent experience in CS/ML, depth in LLM and ML fundamentals, experience implementing/debugging large-scale ML systems, customer-facing research translation and strong communication.
Mosaic, Anthropic, AWS
1w
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Senior Director, Research & User Intelligence, Customer and Developer Experiences
McLean or Cambridge or New York City or San Francisco
$270k-$336k/yr OnsiteFull Time
8+ YOE2+ MgmtRequires 8+ years in user research, data science, customer experience, or product management; 3+ years analyzing qualitative and quantitative data; and 2+ years managing researchers, analysts, or data scientists.
AI, behavioral analytics, synthetic data
4d
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Market Research Data Analyst
San Francisco or Lakewood or Washington or Atlanta or Chicago or Boston or Kansas City or New York City or Philadelphia or Fort Worth or Tacoma
$108k-$173k/yr OnsiteFull Time
1+ YOERequires one year of specialized experience equivalent to GS-12 in market research documents, customer feedback analysis, and stakeholder briefings; U.S. citizenship, Tier 2 background investigation, and data-analysis expertise required.
Robotic Process Automation (RPA), UiPath, generative AI
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AI Research Scientist
Andover, Massachusetts, United States
$118k-$176k/yr HybridFull Time
PhD in ML/AI/NLP/Robotics (or strong Master\u0002s) with foundation-model experience, hands-on PyTorch and custom architectures, experiment design, Git-based engineering discipline, and ability to build reproducible ML prototypes.
PyTorch, Git, transformers, Coursera
2w
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Mgr, Club Insights & Category Research
Summit or Cumberland
$124k-$175k/yr HybridFull Time
6+ YOEBachelor's or equivalent; 6+ years in shopper/category/consumer insights or market research; experience with custom retailer studies, survey design, syndicated data (Circana, Nielsen, Numerator); strong synthesis and presentation skills.
Circana, Nielsen, Numerator
1d
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Specialist, Research Operations
Boston or Los Angeles or New York City or Orange County or Philadelphia or San Diego or San Francisco or Santa Monica
$75k-$113k/yr OnsiteFull Time
1+ YOERequires 1-3 years of research operations experience, library automation and cataloging knowledge, strong communication and customer service skills, and MS Office proficiency; MLS preferred.
Research Monitor, Microsoft Word, Microsoft Excel, Microsoft Outlook, DMS, Quest, RDA, USMARC, LC classification
4w
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Optical Sensors and Systems Research Scientist
Andover, Massachusetts, United States
$117k-$130k/yr OnsiteFull Time
PhD in optical engineering, physics, or related discipline, or equivalent experience; optical system design, instrumentation, alignment, integration, Zemax, MATLAB or Python, proposal leadership, and customer relationship experience.
Zemax, OpticStudio, MATLAB, Python
1mo
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Customer Service Associate - Temporary
Warwick, Rhode Island, United States
$16-$18/hr OnsitePart Time
Fluent English; willingness to work a flexible schedule including evenings and weekends; customer service and cashier duties; six months retail experience preferred.
Picture Care Plus
1mo
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Research & Learning Librarian (part-time/temporary)
Lowell, Massachusetts, United States
HybridPart Time
MLS/MLIS in-progress or completed; knowledge of library principles; reference and instruction skills; customer service, oral/written communication, and basic tech troubleshooting.
Microsoft Teams
1mo
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Lead, Customer Engagement
Dublin or New York City or Los Angeles or Boston
$97k-$146k/yr HybridFull Time
5+ YOEBachelor's degree and 5–7 years of retail, advertising, or marketing experience. Requires Excel, Word, PowerPoint, and Acrobat skills, project coordination, communication, research, analysis, and time management.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Adobe Acrobat
1mo
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Product Owner II - Customer Experience & The Way We Work Enablement (Hybrid)
Wilmington or Buffalo or Boston or Baltimore or Washington or New York City or Bridgeport or Burlington
$136k-$227k/yr HybridFull Time
6+ YOE6+ years product, analytical or technical experience; bachelor’s degree (or equivalent); experience with product design, Agile/Lean, stakeholder influence, and customer research tools.
Qualtrics, User Zoom, User Research, User Interviews, Service Now SPM, Agile, Lean, Design Thinking
1mo
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Customer Growth Strategy Consultant | Communications, Media, & Technology
New York City or Minneapolis or Chicago or Atlanta or San Francisco or Boston or Detroit or Philadelphia
$59k-$196k/yr OnsiteFull Time
3+ YOE3+ years in strategy consulting, corporate innovation, or analytics; strong analytical and commercial skills; experience building business cases and financial models; customer research and experimentation experience; knowledge of AI/GenAI; excellent communication.
AI, GenAI
1mo
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Clinical Research - Medical Receptionist
Plymouth, Massachusetts, United States
OnsiteFull Time
Previous clinical front-desk experience, high school diploma or equivalent, medical terminology knowledge, strong customer service and communication skills, Microsoft Office proficiency.
Microsoft Excel, Microsoft Word, Microsoft Outlook
2mo
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Machine Learning Applied Researcher - Speech, Vision and Audio
Cambridge, Massachusetts, United States
OnsiteFull Time
Conduct applied research and development in machine learning for speech, vision, and audio to help craft future Apple products and customer experiences.
1mo
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Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time Seasonal
Boston, Massachusetts, United States
$17-$25/hr OnsitePart Time, Seasonal
0+ YOENo prior retail experience required. Must be able to lift up to 50 lbs, stand/walk long periods, perform stocking, merchandising, and customer service tasks, and follow food safety and store procedures.
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