102 customer experience strategy jobs at 53 companies in Chicago, IL
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Director, Customer Experience Strategy & Operations
San Francisco or New York City or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similar analytical role; team-building and cross-functional leadership experience required.
AI, automation, internal apps, Covey Scout for Inbound
2mo
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Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
1w
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Director, Experience Strategy (Audience Insights)
Chicago, Illinois, United States
$107k-$153k/yr HybridFull Time
8+ YOE8+ years in customer experience, strategy, insights, media, or integrated marketing; pharmaceutical agency experience preferred; strong analytical, communication, presentation, facilitation, mentoring, and Microsoft Office skills.
Microsoft Office
2mo
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Customer Experience Manager
Elk Grove Village, Illinois, United States
$120k-$140k/yr OnsiteFull Time
10+ YOELead global customer experience team, develop CX strategy, manage escalations, drive continuous improvement; bachelor\u000degree required, MBA preferred, 10+ years customer service/inside sales management experience.
Microsoft Office, CRM, ERP
1w
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Director, Experience Strategy (Audience Insights)
Chicago, Illinois, United States
$107k-$153k/yr OnsiteFull Time
8+ YOE8+ years in customer experience, strategy, insights, media, or integrated marketing; pharmaceutical agency experience preferred; proven cross-functional leadership; strong analytical, communication, and mentoring skills; Microsoft Office proficiency.
Microsoft Office
2mo
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Manager, Experience & Business Strategy, Lifesciences
New York City or Boston or Princeton or Evanston or United States
$140k-$240k/yr HybridFull Time
8+ YOE8+ years in customer engagement, omnichannel strategy, or digital marketing (consulting/life sciences preferred). Proven client leadership, strong analytical and communication skills, familiarity with data platforms and CRM, Bachelor's required; advanced degree preferred.
data platforms, CRM systems, omnichannel orchestration tools, Artificial Intelligence
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Customer Growth Strategy Manager | Utilities
New York or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$87k-$294k/yr OnsiteFull Time
6+ YOE6+ years strategy/management consulting experience with utilities/customer service focus; 3+ years experience in design, analytics, or implementation; 1+ year utilities client experience; hands-on AI/GenAI and automation experience; Bachelor’s or equivalent.
Salesforce, Dynamics, Amazon Connect, Genesys, NICE
2w
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Customer Growth Strategy Senior Manager | Financial Services
Arlington or Boston or Charlotte or Chicago or Hartford or Morristown or New York City or Philadelphia or Pittsburgh or United States
$123k-$317k/yr OnsiteFull Time
10+ YOERequires 10+ years in growth strategy, customer strategy, innovation, transformation, or consulting; opportunity origination, client leadership, cross-functional team management, and a bachelor's degree or equivalent experience.
AI
2mo
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Director, Customer Success Strategy
O'Fallon or Atlanta or Chicago
$136k-$224k/yr OnsiteFull Time
Experience in Product Management or Commercialization in complex tech, data or payments environments; strong communication; able to influence stakeholders; establish KPIs; strategic thinker.
5d
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Front Office Strategy Consulting - Sales Strategy Manager
New York City or Los Angeles or Atlanta or Charlotte or Chicago or Boston or Dallas or San Francisco or Seattle
$99k-$232k/yr OnsiteFull Time
5+ YOEBachelor's degree and at least 5 years of experience. Requires customer experience strategy, journey analysis, CRM, analytics, coaching, strategic questioning, and sales strategy consulting skills.
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Manager, Customer Retention Strategy & Analytics
Chicago or New York City
$115k-$128k/yr HybridFull Time
4+ YOE4+ years analytics experience influencing business decisions; deep SQL fluency, experimentation and causal measurement experience, data visualization and automation experience, cross-functional collaboration, and executive storytelling.
SQL, Tableau, Looker, Python, LLMs, MCPs
5d
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Front Office Strategy Consulting - Sales Strategy Manager
New York City or Los Angeles or Atlanta or Charlotte or Chicago or Boston or Dallas or San Francisco or Seattle
$99k-$232k/yr OnsiteFull Time
5+ YOEBachelor's degree and at least 5 years of experience required. Requires customer experience strategy, journey analysis, CRM, analytics, coaching, and strategic questioning skills.
Customer Relationship Management (CRM)
1mo
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Promotional Strategy Manager
Chicago, Illinois, United States
$96k-$159k/yr HybridFull Time
6+ YOE6+ years in promotional/loyalty/customer engagement strategy, strong analytics and project management, ability to build cross-functional initiatives, Bachelor’s degree or equivalent experience, proficiency with Google Workspace.
Google Workspace, Google Sheets, Google Slides
4d
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Digital Client Experience (CX) Lead - Wealth Management
Chicago, Illinois, United States
$115k-$195k/yr OnsiteFull Time
10+ YOEBachelor’s degree in business, marketing, finance, or related field; 10+ years in customer experience or client strategy within financial services; CX transformation, wealth management, CRM, and CX platform expertise.
CRM, Salesforce, Qualtrics, Medallia, AI
1w
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Sr Associate, Strategy & Operations
Chicago, Illinois, United States
$85k-$110k/yr OnsiteFull Time
2+ YOE2+ years pharma/biotech/consulting experience; customer-facing/BD exposure; strong written communication; market and competitive research; ability to manage cross-functional projects.
5d
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Sr. Director, Digital Experience & AI
Chicago or Boston or Austin or Grand Rapids or Pittsburgh or Valhalla
$214k-$290k/yr OnsiteFull Time
15+ YOERequires 15+ years in digital experience, strategy, customer experience, digital product, or marketing leadership; enterprise program scaling, team building, AI, analytics, SEO, platforms, and executive stakeholder experience.
SEO, AEO, AI, large language models, structured data, Employee Assistance Program (EAP), Calm, 401(k), Health Savings Account (HSA), Flexible Spending Account (FSA)
5d
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Group Manager, Market Development & Product Strategy
Lisle, Illinois, United States
$140k-$175k/yr RemoteFull Time
5+ YOERequires 5+ years in market development, product management, strategy, business development, strategic marketing, technical sales, or related work; customer engagement and cross-functional leadership experience. Bachelor's degree preferred.
3d
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Customer Advocate, Core Products, Office of the CPO
Austin or Chicago or New York City or United States or Washington
$129k-$253k/yr RemoteFull Time
8+ YOERequires 10+ years of experience, or ideally 8+ in SaaS product management, consulting, enterprise sales strategy, or customer success leadership; executive communication, cross-functional influence, technical fluency, AI and analytics experience, and up to 50% travel.
Tableau, Salesforce, AI tools, AWS, Google Cloud, Microsoft Azure
1mo
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Vice President of Customer Success
Chicago, Illinois, United States
$200k-$250k/yr OnsiteFull Time
3+ YOEMaster's in Business Administration (or equivalent) plus 3 years' management/strategy or customer success experience; experience leading strategic client engagements, team development, growth initiatives, financial analysis, and recruiting/training programs.
CRM, business intelligence tools
2mo
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Sr. Manager, Business Unit & Strategy Sales
Chicago, Illinois, United States
$121k-$151k/yr HybridFull Time
Experienced FMCG/category management professional with strong analytical, cross-functional leadership, advanced Excel, and customer-facing presentation skills; prior category or sales experience required.
Microsoft Excel
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