1mo
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Customer Experience Strategy & Operations Lead
New York City or San Francisco
$230k-$270k/yr OnsiteFull Time
8+ YOE3+ Mgmt8+ years in customer support/success strategy & operations, 3+ years people leadership, strong project management, analytics, and AI-first approach; experience with CX tech stack and forecasting.
Zendesk, Gainsight, Decagon
2w
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Customer Experience & Strategy Specialist
Englewood, Colorado, United States
$21-$30/hr OnsiteFull Time
2+ YOEHigh school diploma or equivalent, minimum 2 years customer service experience, proficiency with Microsoft Office/G-Suite, familiarity with ChatGPT/Claude/Gemini, strong phone/chat communication and analytical skills.
Microsoft Office, G-Suite, ChatGPT, Claude, Gemini
1mo
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Director Customer Experience & Strategy
Stoughton or McClellan Park or Fallon or Massillon or Cincinnati or Elko or Auburn or Tacoma or Olympia or Tucson or Truckee or Phoenix or Albert Lea or Denver or Alamosa or Riverside or Virginia Beach or Euless or Monroe or Saint Paul or Pueblo or Kansas City or Richmond
$90k-$120k/yr OnsiteFull Time
10+ YOEBachelor's required (advanced degree preferred). 10+ years in customer experience, operations, or service delivery leadership with experience managing managers, strong analytical and process-improvement skills, and project/system implementation experience.
6d
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Senior Director, Customer Experience Strategy
United States
$220k-$250k/yr RemoteFull Time
10+ YOE10+ years in customer experience, digital strategy, consulting, or enterprise SaaS; executive advising, analytics, CX strategy, conversational AI, cross-functional leadership, and ability to travel as needed.
LivePerson, Salesforce, Genesys, NICE, Five9, Zendesk, Adobe
2w
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Director, Customer Experience Strategy
United States
$168k-$286k/yr RemoteFull Time
Experience in CX strategy, analytics, planning, and cross-functional program leadership in B2B SaaS; strong business acumen, analytical skills, and experience hiring and leading distributed teams.
Salesforce, Gainsight, BI tools, spreadsheets, SQL
1mo
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Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
1mo
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Customer Experience Manager
Elk Grove Village, Illinois, United States
$120k-$140k/yr OnsiteFull Time
10+ YOELead global customer experience team, develop CX strategy, manage escalations, drive continuous improvement; bachelor\u000degree required, MBA preferred, 10+ years customer service/inside sales management experience.
Microsoft Office, CRM, ERP
4w
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Customer Experience Manager
Dallas, Texas, United States
OnsiteFull Time
Manage customer experience strategy, supervise triage staff, analyze customer journeys and data, develop policies and metrics; bachelor’s degree and 3 years' relevant experience preferred; valid driver’s license required; bilingual English/Spanish preferred.
3w
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Manager, Customer Experience
Brea, California, United States
$101k-$122k/yr OnsiteFull Time
8+ YOE3+ Mgmt8+ years in customer experience/order management in CPG/food/retail, 3+ years leading managers, deep SAP SD and ERP experience, strong analytics, stakeholder management, and operational strategy skills.
SAP, Sales & Distribution (SD), ERP, SPS Commerce
3w
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Director, Customer Experience
Malvern or North America
HybridFull Time
10+ YOE7+ MgmtBachelor's degree required; 10+ years in customer experience/marketing/digital/commercial roles; 7+ years leadership; experience in B2B/B2B2C and industrial/manufacturing sectors; expertise in journey mapping, CX strategy, CRM and voice-of-customer systems, KPI development, and executive influence.
CRM, LMS, NPS
1mo
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Principal Service Experience Strategy Manager - Mid Market
Mountain View, California, United States
$208k-$280k/yr OnsiteFull Time
8+ YOEBA/BS required (MBA preferred), 8+ years in customer experience/service strategy or product management, strong strategic and analytical skills, data-driven decision making, superior communication and cross-functional leadership.
3w
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Head of Experience Strategy (Hybrid)
New York City or Bethlehem or Boston
$152k-$250k/yr HybridFull Time
10+ YOE10+ years in customer experience, product strategy, or transformation; financial services experience preferred; strong stakeholder influence, cross-functional leadership, and presentation skills; Proficient with PowerPoint.
PowerPoint, AI Tools
1mo
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Senior Principal, Customer Strategy
Portland, Oregon, United States
$183k-$223k/yr OnsiteFull Time
8+ YOE8+ years in customer experience, strategy, or management consulting; depth in product/service/service design/contact center/research; business development and client relationship skills; people-first leadership; MBA preferred.
1mo
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Manager, Experience & Business Strategy, Lifesciences
New York City or Boston or Princeton or Evanston or United States
$140k-$240k/yr HybridFull Time
8+ YOE8+ years in customer engagement, omnichannel strategy, or digital marketing (consulting/life sciences preferred). Proven client leadership, strong analytical and communication skills, familiarity with data platforms and CRM, Bachelor's required; advanced degree preferred.
data platforms, CRM systems, omnichannel orchestration tools, Artificial Intelligence
1w
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Manager, Customer Experience (CX) - Service
Rochester or Phoenix or Saint Petersburg
OnsiteFull Time
7+ YOE5+ Mgmt5+ years management experience and 7+ years in strategy consulting/marketing/research or related customer-focused function; bachelor's/master's preferred; experience building CX programs and budgets.
1mo
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Executive Director, Chase Auto Customer and Client Experience Strategy
Plano or Wilmington
OnsiteFull Time
10+ YOE10+ Mgmt10+ years leadership in consumer or commercial businesses, demonstrated CX strategy and implementation, team leadership, strong analytical and communication skills, experience leveraging AI and building business cases, BS/BA required.
AI
3w
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Customer Experience Strategist
Plano, Texas, United States
OnsiteFull Time
5+ YOE5+ years in customer experience, service design, digital strategy, or product management; strong journey mapping, design thinking, facilitation, storytelling, and cross-functional leadership; must work on-site in Plano, TX.
3w
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Customer Experience Strategist
Plano, Texas, United States
OnsiteFull Time
5+ YOE5–8 years in customer experience, service design, digital strategy, or product management; strong journey mapping, design thinking, storytelling, facilitation, and data-driven decision skills; ability to influence cross-functionally.
2mo
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Customer Experience Strategist
United States
RemoteFull Time
5+ YOE5+ years CRM strategy experience; expert in Salesforce/Microsoft Dynamics; strong stakeholder engagement; travel readiness.
Salesforce, Microsoft Dynamics, CRM
3mo
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Financial Services Digital Customer Experience Strategy Leader
Atlanta, Georgia, United States
HybridFull Time
20+ YOE20+ years leading digital transformation in CX/CRM; strong platform experience (Salesforce, Microsoft Dynamics 365, Adobe Experience Cloud, Pega); financial services domain expertise.
Salesforce, Microsoft Dynamics 365, Adobe Experience Cloud, Pega, CRM, Marketing Automation, CDP, Analytics, AI
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