99 customer experience strategy jobs at 49 companies in Washington, DC
2w
Save
Mark Applied
Hide
Director, Customer Experience Strategy & Operations
San Francisco or New York City or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similar analytical role; team-building and cross-functional leadership experience required.
AI, automation, internal apps, Covey Scout for Inbound
2mo
Save
Mark Applied
Hide
Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
1mo
Save
Mark Applied
Hide
Customer Growth Strategy Manager | Utilities
New York or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$87k-$294k/yr OnsiteFull Time
6+ YOE6+ years strategy/management consulting experience with utilities/customer service focus; 3+ years experience in design, analytics, or implementation; 1+ year utilities client experience; hands-on AI/GenAI and automation experience; Bachelor’s or equivalent.
Salesforce, Dynamics, Amazon Connect, Genesys, NICE
2w
Save
Mark Applied
Hide
Customer Growth Strategy Senior Manager | Financial Services
Arlington or Boston or Charlotte or Chicago or Hartford or Morristown or New York City or Philadelphia or Pittsburgh or United States
$123k-$317k/yr OnsiteFull Time
10+ YOERequires 10+ years in growth strategy, customer strategy, innovation, transformation, or consulting; opportunity origination, client leadership, cross-functional team management, and a bachelor's degree or equivalent experience.
AI
3mo
Save
Mark Applied
Hide
Vice President, Customer Experience + Innovation
Bethesda, Maryland, United States
$182k-$325k/yr HybridFull Time
12+ YOE12+ years in experience design, innovation, strategy, research, or related fields; Bachelor's required; MBA or equivalent advanced degree preferred; strong leadership and cross-functional collaboration.
1mo
Save
Mark Applied
Hide
Lead Strategist, Customer Success Strategy and Operations
McLean, Virginia, United States
$125k-$250k/yr OnsiteFull Time
8+ YOE8+ years in customer success strategy/operations with 3+ years in enterprise SaaS; experience scaling CS programs; strong analytics and stakeholder influence; proficiency with Gainsight, Salesforce, Tableau; outstanding communication.
Gainsight, Salesforce, Tableau, Appian
2w
Save
Mark Applied
Hide
Director of Customer Success
Bethesda, Maryland, United States
$87k-$144k/yr OnsiteFull Time
5+ YOEMaster's preferred; 5+ years customer success/account management in healthcare; experience with Epic EHR workflows; ability to communicate ROI to C-suite; strong presentation, project management, and account strategy skills.
Asana, Google Workspace, Epic
2d
Save
Mark Applied
Hide
Portfolio Analytics & Strategy Analyst - Marketing & Customer Analytics
Pittsburgh or Philadelphia or Cleveland or Wilmington or Tysons Corner
$75k-$125k/yr OnsiteFull Time
2+ YOEBachelor's degree and 2+ years of relevant experience. Requires Python, SQL, Spark, data analytics, data modeling, cloud warehouses, ETL/ELT, and strong analytical and communication skills.
Python, SQL, Spark, GitHub Copilot, Tableau, Power BI, Atlassian Jira, Confluence, Snowflake, BigQuery, Amazon Redshift, Apache Airflow, AWS, Azure, Kafka, Kinesis, Adobe Experience Platform, Salesforce Marketing Cloud, Google Ads, ETL, ELT, machine learning
2mo
Save
Mark Applied
Hide
Senior Talent Strategy Consultant III
Philadelphia or Washington
$166k-$331k/yr HybridFull Time
8+ YOEEight+ years external HR transformation consulting; ten+ years program management; HR tech and AI experience; client development and leadership skills.
Workday, SuccessFactors, ServiceNow, RPA, AI, Machine Learning, Analytics
4w
Save
Mark Applied
Hide
Senior Director, Strategy and Growth, Electromagnetic Defensive Solutions
San Diego or San Jose or Lansdale or Phoenix or Clearwater or Minneapolis or Washington or Pittsburgh
$178k-$256k/yr HybridFull Time
12+ YOE7+ MgmtBachelor's in Business or Engineering, 12+ years leadership in strategy/business development/product/engineering, 7+ years leading global teams, experience with USG and commercial customers, ability to obtain TS/SCI clearance.
1d
Save
Mark Applied
Hide
Director, Ticket Operations & Strategy
Washington, District of Columbia, United States
$80k-$90k/yr OnsiteFull Time
5+ YOEBachelor's degree or relevant experience; 5+ years of ticket operations preferred. Requires Ticketmaster Archtics, Excel, leadership, organization, customer service, and flexible event scheduling.
Ticketmaster, Archtics, Account Manager, TM One, Event Management Tool, TM Host, Virtual Venue, Asana, Microsoft Excel, Microsoft Dynamics CRM, Fevo, VetTix, SuitePro
1mo
Save
Mark Applied
Hide
Manager, Content & Experience Design, Center for Intelligent Water
Washington, District of Columbia, United States
$95k-$110k/yr HybridFull Time
5+ YOE5+ years in content strategy or experience design, strong storytelling and facilitation, project and stakeholder management, ability to translate technical concepts into customer narratives.
2d
Save
Mark Applied
Hide
STRATEGY PLANS & ENGAGEMENT DIRECTOR
Alabama or Illinois or Maryland or Oklahoma City or Pennsylvania or San Antonio or Utah or Arlington
$148k-$197k/yr OnsiteFull Time
1+ YOEAt least one year of equivalent experience managing strategic planning and deployment of service desk technologies, ITSM platforms, or self-service portals; leadership, technical competence, and customer service skills required.
IT Service Management (ITSM), self-service portals
3d
Save
Mark Applied
Hide
Customer Advocate, Core Products, Office of the CPO
Austin or Chicago or New York City or United States or Washington
$129k-$253k/yr RemoteFull Time
8+ YOERequires 10+ years of experience, or ideally 8+ in SaaS product management, consulting, enterprise sales strategy, or customer success leadership; executive communication, cross-functional influence, technical fluency, AI and analytics experience, and up to 50% travel.
Tableau, Salesforce, AI tools, AWS, Google Cloud, Microsoft Azure
1mo
Save
Mark Applied
Hide
Sr. Director, Head of Servicing Strategy & Operations, Capital One Travel
McLean or New York City
$230k-$286k/yr OnsiteFull Time
10+ YOE5+ MgmtBachelor's degree, 10+ years of process, project, or program management, 10+ years of customer-facing operations, and 5+ years of people leadership; executive strategy and transformation experience required.
AI, data
4d
Save
Mark Applied
Hide
Content Designer, Principal Associate - Discover Customer Experience
New York City or McLean
$143k-$164k/yr OnsiteFull Time
3+ YOEAt least 3 years in content design, content strategy, or UX writing; strong portfolio; preferred experience with design systems, cross-functional collaboration, regulated data-heavy domains, and Figma.
Figma
4d
Save
Mark Applied
Hide
Content Designer, Principal Associate - Discover Customer Experience
New York City or McLean
$131k-$164k/yr OnsiteFull Time
3+ YOEAt least 3 years in content design, content strategy, or UX writing; strong writing, UX design, collaboration, communication, critical thinking, portfolio, and Figma proficiency.
Figma
1mo
Save
Mark Applied
Hide
Head of Strategy and Growth, Land Systems
Washington, D.C. or Auburn Hills or Syracuse
$246k-$398k/yr OnsiteFull Time
15+ YOEBachelor's degree required (MBA preferred), 15+ years in strategic/portfolio/product management (defense preferred), experience leading teams, customer and market analysis skills, U.S. citizenship, travel expected.
2mo
Save
Mark Applied
Hide
Principal Consultant - AI Strategy & Advisory - United States
Springfield or United States
RemoteFull Time
10+ YOEBachelor's degree, 10+ years consulting/advisory experience (SLED/public sector preferred), AI fluency, experience leading client-facing strategy engagements, RFP/proposal experience, and strong executive communication skills.
2d
Save
Mark Applied
Hide
Consulting: Senior Go-To-Market Strategy Manager (B2B)
Washington, District of Columbia, United States
$140k-$175k/yr RemoteFull Time
3+ YOEPrior management consulting and 3–4 years of consulting experience required, with engagement leadership, customer-facing business experience, a bachelor's degree, strong communication, stakeholder management, and Microsoft Office and Monday.com proficiency.
Microsoft Excel, Microsoft PowerPoint, Monday.com
Explore Jobs
Expand Your Job Search
Top Cities Near Washington for Customer Experience Strategy
- Customer Experience Strategy jobs in Baltimore, MD
- Customer Experience Strategy jobs in Arlington, VA
- Customer Experience Strategy jobs in Alexandria, VA
- Customer Experience Strategy jobs in Frederick, MD
- Customer Experience Strategy jobs in Gaithersburg, MD
- Customer Experience Strategy jobs in Rockville, MD
- Customer Experience Strategy jobs in Bowie, MD
- Customer Experience Strategy jobs in Leesburg, VA
- Customer Experience Strategy jobs in Manassas, VA
- Customer Experience Strategy jobs in Annapolis, MD
- Customer Experience Strategy jobs in College Park, MD
- Customer Experience Strategy jobs in Fredericksburg, VA
- Customer Experience Strategy jobs in Laurel, MD
- Customer Experience Strategy jobs in Herndon, VA
- Customer Experience Strategy jobs in Greenbelt, MD
- Customer Experience Strategy jobs in Fairfax, VA
- Customer Experience Strategy jobs in Westminster, MD
- Customer Experience Strategy jobs in Hyattsville, MD
- Customer Experience Strategy jobs in Takoma Park, MD
- Customer Experience Strategy jobs in Vienna, VA