24 customer implementation manager jobs at 18 companies in Draper, UT
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Senior Customer Implementation Specialist
Lehi, Utah, United States
$100k-$115k/yrHybridFull Time
Workstream: HR and payroll platform for managing the hourly workforce.
5+ YOE5+ years leading SaaS implementations for complex or enterprise clients, strong project management and cross-functional collaboration, experience with Salesforce, ability to mentor others and deliver executive presentations.
Implementation Manager I, Consumer Driven Healthcare
West Jordan, Utah, United States
RemoteFull Time
National Benefit Services: Provides third-party retirement and flexible benefit plan administration services.
Manage implementation of Cafeteria and COBRA plans, coordinate with clients/brokers/vendors, review compliance paperwork, audit plan design, and maintain client communications; strong attention to detail and customer service required.
Canopy: Practice management software for accounting and tax firms.
1+ YOE1-2+ years implementation and SaaS experience, strong project management and communication, ability to run onboarding, training, and basic technical troubleshooting.
Salesforce, Hubspot, Google Suite, Microsoft Excel
New York City or Salt Lake City or San Francisco or Seattle or Vancouver
$91k-$114k/yrHybridFull Time
Brex: Corporate cards and spend management software for businesses.
2+ YOE2+ years customer-facing experience, exposure to project coordination/structured implementations, strong communication, organized, able to work across technical and non-technical workstreams.
SmithRx: Pharmacy benefit management platform for transparent drug cost savings.
Experience coordinating complex implementations, customer service and communication skills, proficiency in Microsoft Office and Salesforce, healthcare or pharmacy experience preferred, bachelor’s degree preferred.
Microsoft Office, Google platform/apps, Salesforce
Telarus: Distributes technology and telecommunications services to independent technology advisors.
Deliver operational and customer support, manage customer relationships, coordinate implementations and escalations, maintain accurate customer data, and assist with reporting.
San Francisco or Salt Lake City or Chicago or Nashville or Philadelphia or United States
$47k-$60k/yrRemoteFull Time
Tendo: Software connecting patients and clinicians for seamless healthcare experiences.
2+ YOEBachelor's degree or equivalent experience, 2-3 years in implementation/account management or related field, prior healthcare experience, strong customer service and escalation handling, excellent communication and analytical skills.
EnterBridge: Develops custom software and automation solutions for business operations.
3+ YOE3–6 years customer implementation or consulting experience; bachelor’s degree; strong stakeholder management, analytical, communication, and problem-solving skills; ability to work with business and technical stakeholders.
NRG EnergyNYSE: NRG: Generates and sells electricity while providing smart home solutions.
Design and implement coaching, gamification, and AI-enabled programs to improve agent performance, engagement, sales effectiveness, and customer experience across Customer Care.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Centrical, Genesys, Salesforce, Elevate
Pearl: A developing AI-powered software to improve dental care efficiency, accuracy, and consistency for clinicians and organizations.
4+ YOE2+ Mgmt4+ years in customer onboarding/implementation or technical project management in SaaS/healthcare tech; 2+ years direct people management; data-driven, process and change management experience; proficiency with HubSpot, Salesforce, Gainsight, Zendesk, Jira.
Podium: AI-powered customer communication and lead management for local businesses.
5+ YOE5+ years in implementation/consulting/customer success, experience with dealerships/OEMs, strong technical aptitude, AI curiosity, training and communication skills, consultative mindset.
San Mateo or New York City or Boston or Salt Lake City
HybridFull Time
Overjet: AI platform for dental diagnostics and practice management.
3+ YOEBachelor's or equivalent experience, 3+ years in customer success/implementation or RCM in B2B SaaS or health tech, upsell/expansion experience, familiarity with dental/medical billing and RCM workflows, strong communication and organizational skills.
HitachiTokyo Stock Exchange: 6501: Global provider of digital systems and social infrastructure solutions.
8+ YOE2+ Mgmt8+ years experience with 5+ years designing/implementing control systems, 2+ years leading technical projects, proven people leadership, project management, customer engagement, and strong communication skills.
Austin or Chicago or New York City or Salt Lake City or San Francisco
$100k-$150k/yrOnsiteFull Time
Gong: AI platform analyzing customer interactions to improve sales performance.
4+ YOE4+ years consulting experience in customer-facing professional services for SaaS implementations; CRM platform proficiency; strong revenue operations knowledge, stakeholder management, technical configuration, and communication skills.
Rustica: Manufactures custom doors and sliding hardware in the USA.
7+ YOE7+ years manufacturing leadership with strong Lean experience, proven implementation of 5S, Kaizen, and value stream mapping; experience in custom/batch manufacturing preferred; strong leadership and communication skills.
5S, Kaizen, Value Stream Mapping, Visual Management, Standard Work, KPIs